Latest Inspection
This is the latest available inspection report for this service, carried out on 27th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Uvedale Hall Residential Home.
What the care home does well The ambiance of this home is very warm, relaxed and welcoming and has a homely comfortable feel. When we arrived we were made to feel very welcome. A group of people were flower arranging fresh flowers that were later placed around the home. Several people gathered on the veranda before lunch in the nicely laid out dining room. A positive lifestyle for people at this home is promoted and achieved. Feedback from peoplewho use the service is very positive with several people saying that the home does very well with `activities, trips and entertainment`. Uvedale Hall had been rated as an excellent service by us on 19th June 2007. Following the gathering of evidence and this random inspection we believe this still to be the case. The outcomes and experiences people have of this service are extremely good. What the care home could do better: We gave detailed feedback to the manager that more development could be done to link care planning to the every day good work care staff do. That care plans should be more person centred. We did find care planning was managed well with individual focus, but this could be developed further, especially with more complex situations. Random inspection report
Care homes for older people
Name: Address: Uvedale Hall Residential Home Coddenham Road Needham Market Suffolk IP6 8AX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Claire Hutton Date: 2 7 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Uvedale Hall Residential Home Coddenham Road Needham Market Suffolk IP6 8AX 01449722250 01449722964 uvedale@pri-med.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Sally Fiona Chilvers Type of registration: Number of places registered: Conditions of registration: Category(ies) : Pri-Med Group Ltd. care home 29 Number of places (if applicable): Under 65 Over 65 29 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Uvedale Hall is an imposing period house in Needham Market, which is a lively village between Ipswich and Stowmarket. The village amenities of post office, bank, shops and church are within walking distance of the home. Needham Market also has bus and rail links to Ipswich and Bury St. Edmunds. Needham Lake with all its bird life and attractive walks is within a few hundred yards of the grounds. The accommodation is over two floors and consists of rooms for twenty-nine residents all with en suite facilities. The first floor is accessed by a curving staircase or passenger lift. The communal rooms are situated on the ground floor and offer a choice of
Care Homes for Older People Page 2 of 8 Brief description of the care home lounges and dining rooms, a conservatory and shaded patio area overlooking the wellmaintained gardens. Within the grounds is a sheltered housing complex that was built to match the architectural style of Uvedale Hall. There is ample car parking provision for both buildings. The fees for accommodation range between £600.00 and £790.00 a week but do not include the cost of hairdressing, chiropody, transport and escort, dry-cleaning and newspapers. Care Homes for Older People Page 3 of 8 What we found:
The registered manager of Uvedale Hall had sent us a completed AQQA (Annual Quality Assurance Assessment) on time and giving us some very good information about the service. We received 17 completed surveys from people who use the service or are involved professionally. The response was overwhelmingly positive with comments such as Uvedale does activities particularly well. They encourage act of worship on a regular basis They care for relatives. They do everything well. We have received regular notification of significant events from the manager of this service. At this inspection we followed themes through from notifications and comments from surveys. We found that any matters raised in the surveys were known about by management and had been dealt with and appropriate action taken. We looked at care plans for three people and found these were in a new format. There had been good pre-admission assessments completed on people. Relevant care plans with resident input had been developed and were seen to be up to date. There were additional strategies in place around falls prevention, monitoring and action plans. There were assessments on nutrition, manual handling and mobility that gave staff clear guidance and how they should support people safely to meet their needs. We examined the medication systems currently in place and found a very good system that ensured people safely received the medication prescribed for them. There were good quality auditing systems in place to ensure that if errors were made then these would be quickly identified and rectified. The manager explained that currently the level of need and care input for all residents is moderate, but in the recent past the levels of care had increased. In order to allow more care staff time and one to one with residents the manager had employed more housekeeping/waiting staff. These staff did tasks such as breakfast tray deliver, tea and coffee rounds and replenishing water carafes. This then allowed care staff more time for personal and one to one support where needed. We also followed up with the manager the conclusions to the one complaint and one safeguarding referral that had been made. We found that these had been appropriately dealt with and that systems are in place to listen to and protect people who use this service. What the care home does well:
The ambiance of this home is very warm, relaxed and welcoming and has a homely comfortable feel. When we arrived we were made to feel very welcome. A group of people were flower arranging fresh flowers that were later placed around the home. Several people gathered on the veranda before lunch in the nicely laid out dining room. A positive lifestyle for people at this home is promoted and achieved. Feedback from people
Care Homes for Older People Page 4 of 8 who use the service is very positive with several people saying that the home does very well with activities, trips and entertainment. Uvedale Hall had been rated as an excellent service by us on 19th June 2007. Following the gathering of evidence and this random inspection we believe this still to be the case. The outcomes and experiences people have of this service are extremely good. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
