Annual service review
Name of Service: Waterloo House Care Home Ltd The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Katrina Derbyshire Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 36 Waterloo Road Bedford Bedfordshire MK40 3PQ 01234351608 F/P01234351608 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Waterloo House Care Home Ltd Number of places (if applicable): Under 65 Over 65 0 0 24 24 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Waterloo House is located in a residential suburb of Bedford within walking distance of the town centre, which has a range of shops, riverside walks and links with national rail. It is registered to provide care services for up to twenty-four people over the age of 65, ten of who may also have dementia. The current proprietors are Mr and Mrs Camiah, who have been registered care home providers for a number of years and have owned this home since 2002. The building has been converted from its original use as a domestic dwelling. The accommodation is arranged over three floors that have additional levels to its upper floors. Rooms on the upper floors were accessed by a series of staircases and a shaft lift. The following information was obtained from the Registered Manager in October 2009. The fees for this home vary from £457.06 per week, to £485.00 per week, depending
Annual Service Review Page 2 of 6 No 0 2 1 0 2 0 0 8 on the funding source and assessed need of the person. Additional charges are made for hairdressing, barber services and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). We looked at the information in the AQAA and our judgement is that the home is still providing the same level of service. The information on the service they provide and the further improvements they need to make was clear and easy to understand. They gave details of improvements made since the last inspection, including: An annual quality audit to obtain the views of the people living at the home, their Relatives and Friends on the Service that is provided. They carried out a full report and action plan based on the outcomes of this review and sent out a copy to all Relatives. In addition a copy is placed on the main notice board. Residents meetings are held on a monthly basis with families and friends invited to attend if they wish. These meetings are chaired by a Relative of a former resident. People can voice their opinions and concerns and any issues of concern can be raised by them or on their behalf if they prefer. Minutes of each meeting are taken and a copy of these is posted on the main notice board. Staff have re designed the front garden to improve the initial view of the Home with the help of some of the people that live at the home. New patio furniture has been purchased and changes have been made to the area to make it more inviting and accessible. Annual Service Review Page 4 of 6 Changes have been made to the menus from suggestions made by the people living at the home. The activities rota has been revised and now offers trips and outings as well as daily activities within the Home. The conservatory has undergone improvement to make it usable throughout the whole year and to create a more relaxed and friendly environment for social interaction. Guidance for staff on new legislation concerning the legal rights of people is available and relevant training (Deprivation of Liberties) has been undertaken. Corridors and communal areas have been redecorated in light colours and lighting has been changed to improve safety for people who have reduced vision. Management have also reviewed the Health and Safety policies and procedures and state they have implemented better safety checks to minimise risk. The home keeps us informed of incidents and accidents through the regulation 37 notification process, and update us on outcomes as they occur. We received no concerns in this reviewing period. We were not informed of any safeguarding matters in this reviewing period. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
