Random inspection report
Care homes for older people
Name: Address: West Bank Residential Home Walford Road Ross-on-Wye Herefordshire HR9 5PQ two star good service 07/10/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sarah Blake Date: 1 2 0 6 2 0 0 9 Information about the care home
Name of care home: Address: West Bank Residential Home Walford Road Ross-on-Wye Herefordshire HR9 5PQ 01989562741 01989562741 helen@skirosetta.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : West Bank Residential Home Ltd care home 36 Number of places (if applicable): Under 65 Over 65 0 36 36 36 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: 36 0 0 0 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) 36 Mental Disorder, excluding learning disability or dementia - over 65 of age - (MD(E)) 36 Physical Disability - over 65 years of age - (PD(E)) 36 Date of last inspection 0 7 1 0 2 0 0 8 Care Homes for Older People Page 2 of 7 Brief description of the care home West Bank is a large detached period house in a quiet residential area. It is within walking distance of Ross-on-Wye town centre, and is also on a bus route. The home is registered to provide personal care for up to thirty-six people who are over sixty-five years of age. West Bank has thirty-three bedrooms, most of which are en-suite. The home is owned by Buckland Care Ltd. The Service User Guide does not contain information on the range of fees. The schedule of fees for the home is available from the manager. Copies of this report can be viewed at the home. Care Homes for Older People Page 3 of 7 What we found:
We visited the home following concerns which had been raised about the safety and welfare of people living at the home. We wanted to make sure that the home was following the correct procedures for managing concerns. We saw that the home has clear policies for reporting any possible neglect or abuse, and staff told us that they knew who to speak to if they had any concerns. We saw that a recent incident had been dealt with by the manager in line with the local multi-agency guidelines, and in accordance with the homes policy and procedure. Whilst looking around the home, we saw what appeared to be a discarded tablet on the floor of the lounge. The manager agreed with us that this was indeed almost certainly part of someones medication, which they had not swallowed and which had dropped onto the floor. The manager told us that she will reiterate to all staff that they must ensure that medication has been swallowed. This is especially important when people have a dementia illness and may not find it easy to take their medication. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 9 13 (2) You must review and improve the actual practices for administering medicines to people in the home. (This relates to unsafe practices observed during the inspection and included in the text of the report.) This is to help make sure that people living in the home receive the correct levels of medication and are not at risk from mistakes. 17/07/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
