Inspection on 20/09/05 for West View

This inspection was carried out on 20th September 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

West View 23/06/06

West View 16/02/06

West View 06/01/05

West View 07/07/04

West View 24/02/04

Similar services:

Sunny Bank (P.R.S.) Ltd

Ashwood Court Unit 1

Thornton Lodge

Alfred House Residential Care Home

Barkerhouse Road (123)

Fernhaven

Thames House

Creative Support

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE West View Underwood Lane Crewe Cheshire CW1 3SA Lead Inspector Paul Ramsden Announced Inspection 20th September 2005 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service West View Address Underwood Lane Crewe Cheshire CW1 3SA Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01270 212080 CLS Care Services Limited Mrs Belinda Jones Care Home 36 Category(ies) of Dementia (2), Dementia - over 65 years of age registration, with number (15), Mental disorder, excluding learning of places disability or dementia (1), Mental Disorder, excluding learning disability or dementia - over 65 years of age (20), Old age, not falling within any other category (2) West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. This home is registered for a maximum of 36 service users to include:In the Mental Health Unit: * Up to 20 service users in the category of MD(E) (Mental disorder, excluding learning disability or dementia over the age of 65 years) * 1 service user in the category of MD (Mental disorder, excluding learning disability or dementia, under 65 years of age) * 2 service users in the category of OP (Old age, not falling within any other category) In the Dementia Unit: * Up to 15 service users in the category of DE(E) (Dementia over the age of 65 years) * 2 named service users between the ages 58 and 65 years in the category DE (Dementia) The registered provider must, at all times, employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection Staffing must be provided to meet the dependency needs of service users at all times and will comply with any guidance which may be issued through the Commission for Social Care Inspection 6th January 2005 2. 3. Date of last inspection Brief Description of the Service: West View is a two-storey care home standing in its own grounds. Access between floors is via two shaft lifts or the stairs. The home is owned by CLS care services, a registered charity and is located on the outskirts of Crewe, close to the local shops and other community facilities. There are adequate car parking facilities available. The home provides care for thirty-six older people, and operates in two separate units – one providing care for residents with dementia and the other for residents who have mental health needs. Residents accommodation consists of 36 single bedrooms. Communal accommodation comprises a main ground-floor lounge, and six separate lounge/dining areas dispersed throughout the building. There are twelve toilets, four assisted bathrooms and one shower-room. The home has secure and accessible gardens available for residents. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This announced inspection was carried out on 20 September 2005 by Paul Ramsden and lasted seven hours and ten minutes. The home manager was on duty together with the agreed numbers of senior, care and ancillary staff. Thirty-six people were living in the home at the time of the visit. During the inspection fifteen residents, the manager and four of the staff on duty were spoken with. A range of care, health and home records were examined and a tour of the premises, including all lounges, other shared areas and a number of bedrooms, was undertaken. Comment cards for use by residents and relatives were forwarded to West View prior to the inspection. In addition cards for health professionals and care managers in contact with the home were sent out. One relative and two-care manager cards have been returned to the CSCI. What the service does well: What has improved since the last inspection? The manager said that the staff teams within the two units were working together. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 6 Corridor areas have been redecorated. What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 3 and 6 Residents are assessed prior to admission to ensure that the home will be able to meet their needs. EVIDENCE: As part of the inspection process the care files of three people living at the home were reviewed. Pre-admission assessments that demonstrated that resident’s individual needs were being assessed in an accurate and consistent way had been carried out. Those seen contained enough information for staff to be able to meet individual needs. Residents, relatives and other healthcare professionals are involved with the pre-admission assessment. Various risk assessments were also completed. Intermediate care is not provided at West View. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8 and 10 All residents have a care plan that shows how their individual needs are being met. The health, social and emotional needs of people living at West View are being identified and met. Whilst the records inspected were being kept to a good standard there were some records that were not signed and dated. EVIDENCE: The care team leaders are responsible for drawing up a resident’s plan of care. The seven care plans seen as part of the case tracking process provided staff members with the necessary information for them to look after a person’s needs. Whilst the health and well being of residents was carefully and appropriately monitored, and an appropriate record of development and actions taken was being kept it was seen that some of the care planning documentation was not signed and dated. This was discussed with one of the care team leaders and home manager who agreed to address the matter. This will be looked at again during the next inspection visit. There was written evidence to confirm that care plans were being reviewed and where necessary re-written on a regular basis. The care plans seen contained evidence of consultation with residents or their families/advocates. A new care planning system has recently been implemented. The two care manager comment cards West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 10 received contain wholly positive comments regarding West View. All personal care is carried out in the privacy of a resident’s bedroom or one of the bathrooms. Residents spoken with confirmed that they had been able to express their opinions and wishes about their daily routines. Residents are able to have a telephone fitted in their rooms if they want to and their mail is given to them unopened. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15 Residents spoken with were positive about the home and the services provided; they are able to maintain contact with their family and friends and make choices regarding their own lives. EVIDENCE: Residents were able to move around freely within their unit and a choice of sitting areas was available. Residents confirmed that routines within the home were flexible and that they were able to make choices in many areas of daily living, for example times of rising and retiring, participation in planned activities. Staff members were observed to knock on the door and to await permission before entering a resident’s bedroom. The residents made a number of positive comments regarding the care and services provided at West View. Comments made by residents during the inspection included “staff are very good” and “Grand Place” Visitors are free to visit the home at any reasonable time. The home has an activities co-ordinator whose role involves working with residents, both individually and in groups. Events organised were displayed on the notice board and throughout the home. A computer is available for residents if they wish to use it. Links with the local community are maintained. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 12 Meals can be eaten in the dining room or in the privacy of residents’ own rooms. There is a menu that has the flexibility to meet individual needs and choices. All of the residents that commented said that the food was good and that choices were available. Special diets are prepared where necessary. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18 The complaints procedure was available to residents in the home’s service user guide and on the notice board. Those residents that commented said that they would inform the home manager or another senior employee of any concerns or complaints. They also said that they felt confident that appropriate action would be taken. Policies, procedures and staff training are in place to protect residents from abuse. EVIDENCE: There is a written complaints procedure for the home. This is also included in the Statement of Purpose and Service User Guide. Residents were aware of their right to complain if they were unhappy with any aspect of the service they received at west View. The home has an Adult Protection procedure (including Whistle Blowing), which complies with the Public Disclosure Act 1998 and the Department of Health Guidance No Secrets. Staff confirmed that they had received training regarding Adult Protection. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19, 23, 24, 25 and 26 The home, which is purpose-built, provides facilities to meet the needs of older people. Standards of hygiene and cleanliness are good. EVIDENCE: A tour of the premises was undertaken; this included all communal areas and a number of bedrooms. The home both externally and internally is maintained to a good standard. Some of the corridors within the home are have recently been redecorated. A number of carpets within the home are due to be changed in the immediate future. Bedrooms seen during the inspection were personalised, comfortable, well-furnished and contained items of furniture belonging to residents’. The home was found to be clean and tidy on the day of inspection. The laundry is appropriately equipped and good systems are in place for the care of peoples’ clothes. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 15 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28 and 29 Staff members were seen to be working positively with residents, families and visiting professionals to improve the quality of life of people living in the home. A robust recruitment process is in place. EVIDENCE: Staff on duty and rotas seen demonstrated that staffing levels and the skill mix of staff were adequate to meet the needs of the residents within the home. Staff members were cheerful and friendly and residents were complimentary about staff attitude and competence. Staff training is ongoing and the manager confirmed that they were working to achieve 50 of staff qualified to NVQ level 2 or equivalent. The four staff files seen contained all of the required information and a robust recruitment procedure was in place for the protection of residents. The home manager confirmed that she was aware that all new staff must be checked against the POVA list and that a satisfactory CRB disclosure must be obtained before employment commences. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 16 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 36 and 38 The home is being well run and managed on a day-to-day basis. EVIDENCE: The home has an experienced and competent manager who is registered with the Commission for Social Care Inspection. She has recently completed the Registered Managers Award. Attempts are being made to seek the opinions of residents about the quality of service provided by the home; comments cards and a feedback box are located in the entrance area. A quality assurance survey to ascertain whether residents and families are happy with the standards of care being provided was being undertaken. Copies of the results will be made available to residents, families and the Commission. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 17 All staff members are supervised on a continuous basis; in addition they all receive formal supervision regularly. Staff members confirmed this. The home manager keeps a record of all statutory and other training undertaken by staff. The fire precautions record book was up to date and demonstrated that checks of the alarm system, emergency lighting, fire drills and staff training were taking place. Monthly visits to comply with regulation 26 of the Care Homes Regulations are being carried out. West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 18 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 X 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X 3 3 3 3 STAFFING Standard No Score 27 3 28 3 29 3 30 X MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 2 X X 3 X 3 West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 19 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 20 Commission for Social Care Inspection Northwich Local Office Unit D Off Rudheath Way Gadbrook Park Northwich CW9 7LT National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI West View DS0000006518.V258239.R01.S.doc Version 5.0 Page 21 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!