Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Westerham Place Quebec Square Westerham Kent TN16 1TD two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gary Bartlett Date: 1 0 0 2 2 0 0 9 Information about the care home
Name of care home: Address: Westerham Place Quebec Square Westerham Kent TN16 1TD 01959565805 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Yewcare Limited care home 24 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users to be accommodated is 24 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Date of last inspection Brief description of the care home Westerham Place is a care home providing personal care and accommodation for up to 24 older people. The home is located just outside the small town of Westerham, which has a variety of shops, pubs, a post office and churches. There is a local bus service and bus stops are nearby. The home consists of a large detached two-storey building with a newer purpose built two-storey extension. All the bedrooms are single with ensuite facilities, including a WC, wash hand basin and bath. In addition there is one assisted bathroom located on the ground floor. There is a large lounge surrounded by a Care Homes for Older People
Page 2 of 8 Brief description of the care home conservatory and a separate dining room. The garden is well kept and attractive. All areas of the home are accessible to people who have limited mobility. There is a lift to the first floor. The home employs care staff 24 hours a day, the majority of the care staff have worked there for some time and there is low staff turnover. The weekly fee range for the service is £750 to £850. Care Homes for Older People Page 3 of 8 What we found:
Westerham Place is located just outside the small town of Westerham, which has a variety of shops, pubs, a post office and churches. The home consists of a large detached two-storey building with a newer purpose built two-storey extension. It continues to be maintained to a high standard, it is clean, well decorated and furnished. There is an ongoing refurbishment and redecoration programme. Three bedrooms have had new carpets fitted recently. The hallway, stairs and landings are to be fitted with new carpets in the near future. All parts of the home are accessible to people who have limited mobility. There is a lift to the first floor. The Manager described how residents with mobility problems are accommodated on the ground floor wherever possible. The residents spoken with who have upstairs bedrooms say they use the lift. There is a small stairlift to a bedroom situated up a few additional stairs off the landing. All the bedrooms are for single occupancy and have ensuite facilities. The Manager stated residents are offered the option of having locks on their doors and said he will update the Statement of Purpose to include this. Each bedroom has a lockable facility for residents to store their possessions securely, should they so wish. Residents personalise their bedrooms with their own furniture and pictures, giving a homely feel. The bedrooms seen reflect the occupants tastes and residents spoken with like their rooms and find them comfortable. In addition to the ensuite facilities there is a communal bathroom with a Parker bath located on the ground floor. Residents say they find the bathing and toilet facilities adequate for their needs. The hot water was tested by hand at several outlet points and found to be at a safe temperature. The Manager explained that hot water temperatures are thermostatically controlled, likewise, radiators have thermostatic control valves. There is a large lounge surrounded by a conservatory and a separate dining room. Residents have equipment for personal use such as tripods, walking frames and sensory equipment. The home provides other equipment for shared use to help service users maintain independence and to assist with their care. A staff call system is available with calls being answered promptly at the time of the inspection. The Manager agreed to make toilets safer to use by securing the free standing frames around them or by replacing them with grab rails. The Manager said he will be reviewing the environmental risk assessments to include window safety and regular testing for Legionellas disease. These actions will further help safeguard people at the home. The garden is well maintained and attractive. Residents can choose to spend time in their rooms, the lounge or conservatory area. There is also a pleasant small sitting area on the first floor. The dining room is spacious and looks out over the garden. Residents spoken with in their bedrooms say Care Homes for Older People Page 4 of 8 they like to be there at certain times for health reasons or just for personal preference. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
