Annual service review
Name of Service: Westmead The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Leonard Cheshire Saunton Road Braunton Devon EX33 1HD 01271815195 01271814501 james.lawrence-parr@Lcdisability.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 19 0 The maximum number of service users who can be accommodated is 19. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Physical disability - (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westmead provides accommodation and 24-hour care for nineteen adults with physical and learning disabilities, under the ownership of the Leonard Cheshire Foundation. Although their age category ranges from nineteen to sixty-five, the majority of service users are 40 years or under. The home is an older property and has been adapted for wheelchair users throughout. All bedrooms are for single occupancy only. Westmead is located in Braunton, a large village offering shops, banks, pubs and other amenities. The home is within easy reach of local beaches and Barnstaple is 5 miles away. The home has specially adapted vehicles available those who live at the home, enabling
Annual Service Review Page 2 of 6 them to enjoy trips away from the home. Overnight accommodation is available for visiting relatives and friends. The cost of care can be obtained directly from the service. Additional costs, not covered in the fees include transport, which is currently under review, hairdressing and personal items such as toiletries and newspapers. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at www.oft.gov.uk Current information about the service, including CQC reports, is available from the main office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection took place on 5th June 2008, when the home was rated as 2 stars and judged as providing good quality outcomes for people who live at the home. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. Surveys were received from ten people living at the home and their comments include The home does well at my personal care, helps me visit my girlfriend and family, helped me find a job and get there, They look after me and help me if I need it. Westmead is manged very well with caring staff who are friendly and easy to approach. I feel happy here, you are encouraged to be as independent as my disability will allow. Peoples choice is encouraged at all times. There has been two serious safeguarding issues that have needed to involve other professionals. Although we are confident that the home managed these issues well, and have continued to work with other agencies to ensure people are safeguarded, we have decided that we will complete a key inspection in the near future. This will help us to be certain that individuals living at the home continue to experience good outcomes, and that they feel safe. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are going to complete a key inspection in the near future. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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