This inspection was carried out on 17th July 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Whittington Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Cooper Date of this annual service review: 1 0 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 40 Holland Road Old Whittington Chesterfield Derbyshire S41 9HF 01246260906 01246269999 whittington@highfield-care.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Southern Cross Care Homes Limited Number of places (if applicable): Under 65 Over 65 48 0 The Maximum number of service users who can be accommodated is: 48 The Provider may provide the following category of service only: Care Home with Nursing To Service Users of the following gender: Either Whose primary care needs on addmission to the home are within the following category: Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Whittington Care Centre is situated in Old Whittington, which is north of Chesterfield. The home is registered to provide 48 places for elderly people with dementia needs and provides nursing and personal care. The home is on two floors each of the floors has lounge, dining and bedroom facilities. There is a secure garden area, which offers pleasant facilities and is accessible by all residents within the home. The home has contacts with the local Authorities.
Annual Service Review Page 2 of 6 Fees range from £327.00 to £590.55 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received from Whittington Care Centre, or asked them for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service, and was received in May 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some statistical and numerical information about the service. We sent out five questionnaires to people who live at Whittington Care Centre, five to relatives and five to staff. At the time of writing this annual service review none have been returned. Information we have about Whittington Care Centre on the QA system has been reviewed, including any complaints or concerns that have been raised. We reviewed the Regulation 37 forms that have been submitted, these are a legal requirement and tell us about incidents that have affected the well being of the people living at the care home. The last key inspection report and the inspection record have been reviewed The service folder was reviewed for any other relevant information. We also looked at any relevant information that we have received about Whittington Care Centre from other organisations. We looked at what other people have told us about the service. What has this told us about the service? The AQAA was returned within the time scale asked for, however the detail within the AQAA was rather brief and this meant that the lack of sufficient depth made it difficult for judgements to be made. Among the improvements to the service identified in the AQAA were: More choice of food menus, more personalised care plans - all about me. Staff more competent in documentation, recording accidents & incidents, and liasing with profesionals. Continuing with the dementia strategy. Creating a home to look and feel like a home. Safe guarding - staff to be aware of whistle blowing procedures to be more aware and competant. Refurbishment,new bedroom floors, carpets, library, activities room. Staffing level improved to occupancy day and night. Manager has identified problem areas between staff. team work and lack of information passed on to the manager to maintain correct evidance. The Commission has received one complaint regarding this service since the last key inspection, this was passed to Southern Cross for their attention, and is ongoing at this time. In their AQAA the care home stated they had received six complaints in the last twelve months, none of which were upheld. Three safeguarding adults referral have been made, resulting in turn in three safeguarding adults investigations, which led to three referrals to the Protection of Vulnerable Adults (POVA) list. We have received twenty seven Regulation 37 forms during the past twelve months to report any notifiable incidents involving people who live at the care home or the staff, these were routine notifications, and did not lead to any further investigation, or concern. Annual Service Review Page 4 of 6 As, we have not had any questionnaires returned, it has not been possible to take account of comments received from people living at the care home, their relatives or the staff in the judgement process. At the last key inspection this care home was rated as being a good service. We have not received any information from other agencies about Whittington Care Centre which would trigger a response from us or cause us to alter our inspection plan. There is currently one issue - related to a bad odour at the home, which is being addressed by Southern Cross. There are no other ongoing concerns about the quality of care Whittington Care Centre offers, and a review of the documentation that has been received does not highlight any issues that need to be immediately addressed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will carry out a key inspection by 31 July 2010. However, we can inspect the service at any time if we have concerns about the quality there or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information
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