Random inspection report
Care homes for older people
Name: Address: Whittington Care Centre 40 Holland Road Old Whittington Chesterfield Derbyshire S41 9HF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Rob Cooper Date: 3 0 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Whittington Care Centre 40 Holland Road Old Whittington Chesterfield Derbyshire S41 9HF 01246260906 01246269999 whittington@highfield-care.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Care Homes Limited care home 48 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 48 The Maximum number of service users who can be accommodated is: 48 The Provider may provide the following category of service only: Care Home with Nursing To Service Users of the following gender: Either Whose primary care needs on addmission to the home are within the following category: Dementia - Code DE Date of last inspection Brief description of the care home The Whittington Care Centre is situated in Old Whittington, which is north of Chesterfield. The home is registered to provide 48 places for elderly people with dementia needs and provides nursing and personal care. The home is on two floors each of the floors has lounge, dining and bedroom facilities. There is a secure garden area, which offers pleasant facilities and is accessible by all
Care Homes for Older People Page 2 of 7 Brief description of the care home residents within the home. The home has contacts with the local Authorities. Fees range from £327.00 to £590.55 per week. Care Homes for Older People Page 3 of 7 What we found:
Following an anonymous complaint that several areas of the home smelt strongly of urine, a referral was made to the provider, who provided a written response. However a second anonymous complaint about a similar issue triggered a visit to the home to assess the actions taken to improve the situation. A partial tour of the building with the manager to the areas identified as having a strong odour, showed a slight background odour, although not strong or overpowering, as had been described in the complaints. A quote has been received to replace the lounge and passageway carpets, and this is currently with the provider - Southern Cross for agreement, as it runs to several thousand pounds. Some of the chairs in the lounge are of an upholstered type, and some of these are also giving off a slight odour of urine. Several bedrooms were seen, including one where the carpet has been replaced with linoleum, and this is a great improvement, although it did prompt a conversation about slip hazards when wet, and one area where a laminate floor has been laid has made staff very aware of it being slippy when wet. The manager has recently introduced an action plan with the cleaning staff, and is monitoring the cleanliness of the home, together with cleaning strategies that are already in place. To help monitor this, the manager has an evidence file for reference. The local NHS continence advisor has been a frequent visitor to Whittington Care Centre, and has undertaken staff training, as well as offering advice. Despite many of the windows being open, and a number of electric fans working at their maximum, there is not a natural air flow through the building, which makes some areas appear stuffy. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 8 13 All medication must be recorded at the time it is administered. 30/09/2007 2 18 13 The protection policy and 30/09/2007 procedures must be updated and reviewed to ensure residents are fully protected from harm, to reflect the changes in policy and procedures and to take account of local policies, which are in place. The home must maintain 30/09/2007 separate financial records for each resident on monies? held on their behalf. Residents? monies must be 30/09/2007 kept separate and not pooled together. Two staff signatures must be 30/09/2007 recorded when making cash withdrawals on residents? monies. 3 35 Schedule 4. 17 4 35 Schedule 4. 17 5 35 Schedule 4. 17 Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
