Care Home: Whittington Care Centre

What the care home does well The care files for 3 individuals were seen. Care plans were clear, and were being reviewed on a monthly basis. Evidence was seen of a referral to the Deprivation of Liberties Standards (DoLS) team, which demonstrated awareness of new local initiatives relating to the legislation. Evidence of an open, multi-disciplinary approach was also seen, with the continence nurse, the falls nurse and infection control all being consulted for advice and guidance. During the partial tour of the building there was no evidence of bad odour anywhere in the home. New laminate flooring was being laid in the lounge and entrance hall. There had been some redecoration, and evidence was seen that further redecoration is planned. A positive attempt has been made to improve the environment, and discussions with the manager showed that there was thought behind the improvements, rather than just carrying out work to meet the requirements. For example consideration had been given to the type of laminate flooring being laid, and slip hazards associated with this type of flooring, and where the use of wallpaper would be most appropriate. Inspection of the staffing rota showed that a second nurse has been appointed, so there are now two nurses on shift during the day, and this has had two major effects: the `nurse` is less stressed, as she is no longer working on her own, as there is someone else with whom to share the tasks, and the quality of the tasks has improved as a direct result of `sharing the load.` What the care home could do better: No statutory requirements or good practice recommendations have been made as a result of this random inspection. The inspection visit showed a positive attitude among the staff and a desire to improve the quality of care at the home. Random inspection report Care homes for older people Name: Address: Whittington Care Centre 40 Holland Road Old Whittington Chesterfield Derbyshire S41 9HF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Rob Cooper Date: 2 0 1 1 2 0 0 9 Information about the care home Name of care home: Address: Whittington Care Centre 40 Holland Road Old Whittington Chesterfield Derbyshire S41 9HF 01246260906 01246269999 whittington@highfield-care.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Care Homes Limited care home 48 Number of places (if applicable): Under 65 Over 65 0 dementia Conditions of registration: 48 The Maximum number of service users who can be accommodated is: 48 The Provider may provide the following category of service only: Care Home with Nursing To Service Users of the following gender: Either Whose primary care needs on addmission to the home are within the following category: Dementia - Code DE Date of last inspection Brief description of the care home The Whittington Care Centre is situated in Old Whittington, which is north of Chesterfield. The home is registered to provide 48 places for elderly people with dementia needs and provides nursing and personal care. The home is on two floors each of the floors has lounge, dining and bedroom facilities. There is a secure garden area, which offers pleasant facilities and is accessible by all Care Homes for Older People Page 2 of 7 3 0 0 6 2 0 0 9 Brief description of the care home residents within the home. The home has contacts with the local Authorities. Fees range from £327.00 to £590.55 per week. Care Homes for Older People Page 3 of 7 What we found: This random inspection came about as a direct result of concerns raised by colleagues at both the Primary Care Trust and Social Services, and meetings held with those colleagues and senior managers from Southern Cross. A partial tour of the building was carried out to look at the redecoration and the new flooring, and to consider the overall state of the decor, and condition of the building in general. In addition the care records of three people who live at Whittington Care Centre were seen, together with nursing notes, and the staffing rota. Evidence of the involvement of outside health care professional was also seen, together with documentation relating to a referral to the Deprivation of Liberties Standards (DoLS) team. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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