Annual service review
Name of Service: Windsor Road Mental Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 2 3 0 5 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Cordingley Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 30 Windsor Road Ansdell Lytham St Annes Lancashire FY8 1AH 01253731424 01253731114 paula.leah@richmondfellowship.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Richmond Fellowship Number of places (if applicable): Under 65 Over 65 10 0 The registered person may provide the following category of service only: Care Home with Nursing - Code N To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding Learning Disability or Dementia - Code MD The maximum number of Service Users whocan be accommodated is: 10 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Windsor Road Care Home provides accommodation for up to ten young adults presenting with enduring mental illness. The home is a purpose built establishment with facilities on two levels, the upper floor being served by a passenger lift. All accommodation is offered in single bedrooms, two of which provide bed-sit type facilities, including kitchen areas. All bedrooms have en-suite bathrooms with both bathing and shower facilities. However, additional assisted bathing and shower facilities are available if help is required. There are two lounge areas, one activity room
Annual Service Review Page 2 of 6 No. 2 3 0 5 2 0 0 7 plus a conservatory leading to a well-maintained rear garden. The home is situated in Ansdell, near Lytham and is within a short walking distance of shops, churches, public houses and the beach. The home provides a range of services and activities for the people living there and staff are able to meet a diverse range of needs, led by a team of experienced managers. Placements at Windsor Road Care Home are block booked by the local Primary Care Trust. Additional charges are incurred for hairdressing, toiletries, activities, holidays and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information we have received or asked for since the services last key inspection. This included; The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service such as numbers of staff and what qualifications they have. Surveys returned to us from people who use or work at the service. What the service has told us about things that have happened. These are called notifications and are a legal requirement. The inspection record. This is a document where we record any activity or information we receive about the service. Information about any complaints we or the service have received and how these have been managed. The previous key inspection report. No additional visits have been made to this service since the last key inspection. What has this told us about the service? The manager sent us their AQAA when we asked for it. The AQAA included a good level of information about how the service has developed since their last key inspection. The AQAA provided evidence that the manager constantly monitors quality and seeks the opinions of those using and working at the service throughout this process. The manager gave us a number of examples of changes that had been made as a result of listening to people who use the service. These included changes to the way people are involved with household tasks, changes in activities and improvements in the laundry systems. We received a good response to our written survey and all those who responded were very positive about the service provided. We received some very positive comments from people which included; The service supports people with mental health needs in a fair, respectful manner putting clients first. I am confident I have the knowledge and skills to do my job. Staff get treated in the right manner, service users needs are met to the highest of standards. Annual Service Review Page 4 of 6 Service users needs come first and the staff team work hard to ensure peoples needs are met. People are encouraged to be individuals and have a say in their own care. The manager works well with us and keeps us up to date with developments in the service. The manager informs us about any significant incidents that occur and what action has been taken as a result. The Care Quality Commission have not received any complaints about this service since their last key inspection and there have been no reported incidents to cause us concern. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 23rd May 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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