Inspection on 12/06/09 for Woodcroft (Reigate)
Also see our care home review for Woodcroft (Reigate) for more information
This inspection was carried out on 12th June 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Woodcroft (Reigate) The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Burnham Date of this annual service review: 1 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodcroft 69 Lonesome Lane Reigate Surrey RH2 7QT 01737241821 N/A woodcroft@millsted.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Millsted Care Limited Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is 6 The registered person may provide the following category of service only: Care home only( PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following category: Learning disabilty (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodcroft is a home for life for 6 residents with learning and communication difficulties. The home is a small and comfortable detached bungalow situated in a quite rural lane on the outskirts of Reigate. It is close to the local town centre. The bungalow is enclosed within its own grounds and has a large rear garden. Residents are able to reach the garden by patio doors leading from the main living room area. There is parking available to accommodate 4 vehicles. All 6 rooms have their own washbasins and there are two large fully equipped communal bathrooms. The care staff at Woodcroft are qualified to NVQ level 2-4 and new staff are offered training and a full
Annual Service Review Page 2 of 6 induction programme that includes supervision by senior members of the staff team. Residents and staff enjoy participating in local events of their choice and have a full programme of daily activities of their choice and staff. Woodcroft have a Statement of Purpose, which is available from the home for prospective residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Date of last inspection: 25 June 2007 Date of last Annual Service Review: 13 June 2008 Date of this Annual Service Review: 12 June 2009 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they have identified further improvements they wish to make. People living in the home always tell us that they are happy there. At our last key inspection the relatives of the people in the home gave very positive feedback about the care being provided. We received completed surveys from 3 people living in the home, 3 advocates, 2 health professionals, 1 social care professional and 6 members of staff. All responses were very positive. Comments from people who live in the home included: They treat me good. They respect what I want to do. I am happy with the way things are run in my home. All parties continue to be very satisfied with the quality of the care. The Manager of the home has told us about the following improvements that have Annual Service Review Page 4 of 6 been made since our last annual service review for the service: They have reviewed and introduced new PCPs (Person centred plans) to replace existing care plans. They have created an ornamental stone garden. They have reviewed and changed the weekly food shopping system to maximise service users choice and involvement. They have installed a new bathroom with sit down bath and wet room style shower. They have introduced diet and nutrition training for staff team members. Service users are supported in choosing their new key workers. Key pad locks have been fitted to front doors to ensure service users safety. Bamboo screening has been installed in the secluded garden area to improve privacy and safety. The home manager has obtained training certificates and attended conferences on Independent Safeguarding Authority vetting and barring, mental capacity act deprivation of liberties and pain management. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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