Care Home: Woodcroft (Reigate)

Similar services:

• Thorndene
• Insight - Eastchurch
• Southfields
• Magenta
• Seabourne House
• 33 St John`s Church Road
• Dovedale Court
• Lyncol House

What the care home does well People who are considering moving into the home are provided with helpful information about what life is like there. Thorough assessment processes ensure their individual needs, wishes and expectations are understood and can be met. People who live in the home can be confident staff understand how to meet their individual needs through good personalised care planning systems. They are protected from harm through effective risk management processes. People have opportunity to take part in a wide range of educational, work and leisure activities. They are fully involved in decision about how the home is run and in planning and preparing meals. People who live in the home can be confident their personal care needs will be met in a way that promotes their privacy and dignity. Their health is promoted and they are supported to access relevant health care professionals and appropriate therapies. People are protected through safe systems for handling medication. People who live in the home know who to talk to if they are unhappy and can be confident staff and management will listen and take appropriate action. They are protected from abuse. They benefit from the spacious, safe, accessible and homely environment and the support of the well trained and enthusiastic staff team. People who live in the home can be confident the home is run in their best interests. Effective quality assurance systems ensure the home continues to provide an excellent service. What the care home could do better: There are no requirements at the end of this report and it is our judgement that the home provides an excellent service to the people who live there. Random inspection report Care homes for adults (18-65 years) Name: Address: Woodcroft (Reigate) Woodcroft 69 Lonesome Lane Reigate Surrey RH2 7QT three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ruth Burnham Date: 3 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Woodcroft (Reigate) Woodcroft 69 Lonesome Lane Reigate Surrey RH2 7QT 01737241821 N/A woodcroft@millsted.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Stuart Michael Lomath Type of registration: Number of places registered: Conditions of registration: Category(ies) : Millsted Care Limited care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is 6 The registered person may provide the following category of service only: Care home only( PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following category: Learning disabilty (LD) Date of last inspection Brief description of the care home Woodcroft is a home for 6 residents with learning and communication difficulties. The home is a small and comfortable detached bungalow situated in a quiet rural lane on the outskirts of Reigate. It is close to the local town centre. The bungalow is enclosed within its own grounds and has a large rear garden. Residents are able to reach the Care Homes for Adults (18-65 years) Page 2 of 11 Brief description of the care home garden by patio doors leading from the main living room area. There is parking available to accommodate 4 vehicles. All 6 rooms have their own washbasins and there are two large fully equipped communal bathrooms. The care staff at Woodcroft are qualified to NVQ level 2-4 and new staff are offered training and a full induction programme that includes supervision by senior members of the staff team. Residents and staff enjoy participating in local events of their choice and have a full programme of daily activities. There is a Statement of Purpose, which is available from the home for prospective residents. Fees for the service range from £1031.98 to £1421.55 per week. Care Homes for Adults (18-65 years) Page 3 of 11 What we found: What we did. The random inspection included an unannounced site visit which took place on 30 April 2010. We were in the home for three and a half hours from 11:15 to 14:45. We asked the owner to complete and return the Annual Quality Assurance Audit (AQAA)before our visit. This was returned to us and contained all the information we asked for. Evidence for some of the information provided was looked at during our visit. There are 6 people currently living in the home. We spoke with 1 person who lives there in private and spent time with other residents in communal areas of the home. We also spoke to 2 members of staff, the deputy manager and the registered manager. We looked at most areas of the premises. We examined a number of records including staff employment records, daily records, incident records, risk assessments, medication records, reviews and care plans. Before the visit we sent surveys to people who live in the home, Responses were very positive. We also received comments from health and social care professionals and an independent advocate. They all expressed their confidence in all aspects of the service. Choice of Home The last key inspection took place on 25 June 2007. There were no requirements made following that inspection. People who are considering moving into the home are provided with helpful information about what life is like there. The service has developed a user friendly users guide which has been explained and issued to each person. People who are considering moving into the home can be confident their individual needs, wishes and expectations are understood before any decisions are made. No one has moved into the home in the last five and a half years. Before anyone moves in they have a thorough individual needs assessment which takes account of their compatibility with the group of people who already live in the home. Current residents are involved in the assessment process and their needs and opinions are considered. The views of family members and advocates as well as care managers and other professionals are also taken into account. Individual needs l People who live in the home can be confident staff understand how to meet their individual needs. Each person has an individual plan of care. These are in process of being updated to make them even more person centred. Peoples goals and aspirations are recorded and monthly reports on the progress towards achieving these goals are in place. People are involved as far as possible in developing their own care plans with support from staff or independent advocates. People benefit from the support of a small staff team who know them well. Staff were observed to respond appropriately to the different ways people communicate their needs. People are encouraged and supported to take a full and active part in the running of the home. Care Homes for Adults (18-65 years) Page 4 of 11 There are effective risk management processes in place to protect people from harm. Individual risk assessments take account of all aspects of their lives. Lifestyle People are encouraged to take part in a wide range of activities including educational opportunities at day centres and local colleges. They are supported to access work placements. There are a variety of leisure activities available in the home and in the community. These include carriage riding, visits to local pubs, theatre, cinema, bowling and social clubs. Peoples religious beliefs are known and understood. and they are supported to attend the local church if they wish to do so. People choose where they would like to go on holiday. Last year one person chose to go to Spain supported by 2 members of staff. People are involved in decision making processes through regular house meetings and day to day contact with the manager. One person has an independent advocate who visits him regularly. People are supported to maintain contact with families and friends. Those who responded to our survey and the advocate who wrote to us before our visit expressed their satisfaction with the service and praised the staff and management of the home. People who live in the home enjoy eating together around the large dining table. They are involved in planning and preparing meals. Advice is obtained from the dietitian where necessary and records are maintained of meals provided. People are encouraged to take part in a wide range of activities including educational opportunities at day centres and local colleges. They are supported to access work placements. There are a variety of leisure activities available in the home and in the community. These include carriage riding, visits to local pubs, theatre, cinema, bowling and social clubs. Peoples religious beliefs are known and understood. and they are supported to attend the local church if they wish to do so. People choose where they would like to go on holiday. Last year one person chose to go to Spain supported by 2 members of staff. People are involved in decision making processes through regular house meetings and day to day contact with the manager. One person has an independent advocate who visits him regularly. People are supported to maintain contact with families and friends. Those who responded to our survey and the advocate who wrote to us before our visit expressed their satisfaction with the service and praised the staff and management of the home. People who live in the home enjoy eating together around the large dining table. They are involved in planning and preparing meals. Advice is obtained from the dietitian where necessary and records are maintained of meals provided. Health and personal care People who live in the home can be confident their personal care needs will be met in a way that promotes their privacy and dignity. They can be confident their health care needs are understood and they are supported to attend appointments and access Care Homes for Adults (18-65 years) Page 5 of 11 appropriate health services such as speech therapy, dentists and opticians. The local GP and Health care professionals see all residents regularly. Each person has an individual health action plan and staff understand their individual health needs and know how to access the appropriate health professionals. People are protected through safe systems for handling medication. Medicines are stored securely and records seen were up to date and well maintained. The home operates a monitored dosage system and the pharmacy oversees and checks procedures in the home. Complaints and protection People who live in the home know who to talk to if they are unhappy and can be confident staff and management will listen and take appropriate action. There is a user friendly complaints policy and procedure in place, a laminated copy is kept in the hallway and is accessible to all visitors, relatives and residents. Each person has their own copy. People are protected from abuse through clear safeguarding procedures. Staff all receive training in safeguarding adults and understand the homes policies and procedures should there be any concerns or allegations. A copy of the Local authority Safeguarding Adults procedures is also available in the home. The registered manager and acting deputy manager attended Safeguarding Vulnerable Adults for Managers training in January 2010. Environment People who live in the home benefit from the spacious, safe and homely environment. The service employs a maintenance person who ensures that repairs are attended to promptly. A ramp has been installed at the front of the house to make access easier for those who are experiencing mobility difficulties. Residents enjoy the spacious garden to the rear of the house. Staffing People benefit from the support of the well trained and enthusiastic staff team who know them well. Staff understand their roles and responsibilities. There are robust recruitment procedures in place to ensure people are protected from harm. We looked at three staff files and these contained all the required documentation including written references, application forms, interview notes,and evidence of checks through the criminal Records Bureau. Staff do not begin working in the home until all the appropriate checks have been carried out. People who live in the home are involved in the selection process and their views are taken into account. People can be confident staff who support them receive appropriate training. All new staff undertake an induction programme using a workbook, which is signed off once completed. Staff have attended mandatory training programmes in subjects such as first aid, administration, storage and recording of medicines, moving and handling and epilepsy awareness training has been provided for staff. Nine out of the 12 staff who are employed in the home have achieved at least NVQ Level 2 or an equivalent qualification. Management Care Homes for Adults (18-65 years) Page 6 of 11 People who live in the home can be confident the home is run in their best interests. The registered manager is well qualified and experienced. People are involved in making decisions about how the home is run through regular meetings and informal discussions that take place around the dining table. Feedback from relatives, health care professionals and professional visitors to the home confirms that staff keep people informed and communicate well with those who live in the home. Effective quality assurance systems ensure the home continues to provide an excellent service. The Annual Quality Assurance Audit shows the manager is continually monitoring outcomes for people who live in the home and has identified areas where further improvements can be made. Copies of compliments from relatives are kept on file. The health and safety of people who live and work in the home is promoted. People are protected from harm through safe working practices. There is a clear health and safety policy in place and staff are trained in first aid, fire safety, infection control, COSHH, food hygiene and moving and handling. Regular safety checks are carried out on all installations and equipment. What the care home does well: What they could do better: Care Homes for Adults (18-65 years) Page 7 of 11 There are no requirements at the end of this report and it is our judgement that the home provides an excellent service to the people who live there. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 8 of 11 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 9 of 11 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 10 of 11 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 11 of 11 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!