Inspection on 12/07/05 for Woodland House

This inspection was carried out on 12th July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Woodland House 24/02/09

Woodland House 13/03/07

Woodland House 07/12/05

Woodland House 01/02/05

Woodland House 17/08/04

Similar services:

Trevaylor Manor

Stallcombe House

Stroud Lodge

The Woodmill

Woodland Vale

Bolealler House

Claremont Nursing Home

Althea Park House

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Woodland House Woodland Road St Austell Cornwall PL25 4RA Lead Inspector Mike Dennis Announced 12 July 2005 09:30 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Woodland House Address Woodland Road St Austell Cornwall PL25 4RA 01726 72903 01726 77627 Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Cornwall Care Limited Mrs Carol Anne Locks CRH 36 Category(ies) of Dementia - over 65 yrs of age (12), Mental registration, with number Disorder, excluding learning disability or of places dementia - over 65 yrs of age (12), Old age, not falling within any other category (24) Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: Total number of service users not to exceed a maximum of 36 Date of last inspection 1 February 2005 Brief Description of the Service: Woodland House is managed by Cornwall Care Ltd and provides care for 36 elderly people. The building is purpose built and is well maintained. The home is situated in St. Austell near to local shops. Woodland House provides residential care for 24 older people and specialist care for 12 older people with dementia. Respite care is also offered. There are four separate wings with bedrooms, bathrooms, toilets and sitting areas and a spacious central area. The central shared area is used as a dining room and for entertainment and activities. There is a small shop and bar for the service users in this area Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This announced inspection took place on the 12th. July 2005 over a six and a half hour period. The inspector met with the Registered Manager and three assistant managers. A selection of staff from all departments were spoken with and eight service users. Three relatives also stated their views concerning the home which proved to be positive. During the course of the day the inspector observed groups of service users engaged in a number of activities. Staff were observed to be tending to service user needs whilst respecting their dignity. Various records, policies and procedures were inspected. The inspector visited all parts of the building and noted a satisfactory standard of hygiene and maintenance. Service users commented favourably on the overall service received, and acknowledged the dedication of staff. Positive outcomes were noted. A comprehensive pre-inspection questionnaire was returned and a number of relative and service user comment cards received What the service does well: Cornwall Care, as a company, have established sound and comprehensive policies and procedures which aim to ensure those in their care are fully protected with their needs being met. Training opportunities remain positive, especially in dementia care with all staff progressing through the different levels of the courses available. The manager felt the home was a good advocate for clients welfare and strong on promoting the service user’s welfare in a friendly atmosphere. The continuity of the staff team is a factor and notably no agency or bank staff have been utilised in recent months. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 3, 5, and 6 Service users are fully assessed prior to admission to the home. Opportunities to visit the home prior to admission are extended. This home does not provide Intermediate care EVIDENCE: Four service user files were inspected and case tracked. All contained information pertaining to pre-admission assessment. The information provided included :- continence assessment, pain assessment, risk assessments and general details of daily care requirements, medication and health care requirements. Service users and their relatives informed the inspector that they were able to visit the home prior to admission to determine it’s suitability. Standard 6 is not applicable as the home does not provide intermediate care Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 7, 8, 9, and 10 The health care needs of service users are identified, planned for and met. Comprehensive policies and procedures for dealing with medicines are followed Service users are treated with dignity and respect EVIDENCE: Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 10 From discussion with service users, their representatives, staff and inspection of documentation it was evident that individual care needs are identified appropriately. From inspection of service users files, and in discussions it is evident that Woodland House encourages service users and their representatives to express their views in the formation of their care plans. The care plans are detailed documents, which clearly identify service users skills and where assistance is needed. From this the care plan specifies what actions staff should take to ensure that the care need is approached in a consistent manner. Health needs were not inspected in detail, however service users and their representatives commented that health needs are met by the staff at the home and by external professionals. The inspector spoke with a visiting District Nurse who confirmed that working relationships with the home were positive. Records of all health professional visits are recorded in detail. The administration, storage and disposal of medication processes were inspected. From this the inspector noted that the Cornwall Care Ltd medication policy is comprehensive and evidenced that delegated staff have read the policy and that they receive annual training in the administration, storage and disposal of medication. A pharmacy agreement was seen. The controlled drug register was inspected and cross- referenced to a tablet count, all corresponded; Controlled drugs were stored correctly as was other medication. Records required were filled out correctly. Staff were observed to treat service users with respect and it was noted that staff knocked at bathroom and bedroom doors before entering. General practitioners examine and treat all service users in the privacy of their own bedrooms. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12, 13, 14 and 15 The routines of daily living and activities made available are flexible and varied. Service users receive visitors at any reasonable time throughout the day Service users are helped to exercise choice and control over their lives within the bounds of their individual capabilities. Service users dietary needs are well catered for with a balanced and varied selection of food and drink available that meets tastes, and choices EVIDENCE: The service users individual care plan has a detailed section regarding their interests and choice, and activities are planned to encompass these interests. The home arranges and facilitates visiting entertainment and in-house activities. Regular outings are arranged. Planned activities are displayed on a notice board. Flexibility is achieved throughout all aspects of daily living. Social Profiling or Active Care is now promoted at this home. This in turn allows staff to target individual service users with activities most likely to provide stimulation The above statements were confirmed by service users and staff. The home has started to introduce a new initiative named “Appetite for Life”. This programme is aimed at improving all aspects of mealtime experiences Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 12 Minimal Organisation Standards have been developed and cover 10 key areas. They are :- The Kitchen, The Dining Room, Presentation, Routines, Choice, Availability, Nutrition, Menu Planning and Client Involvement. “Appetite for Life” is to be adopted and adapted in all of the Cornwall Care Homes. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 16 and 18 The registered persons ensure that service users are protected from all forms of abuse The complaints procedure is well publicised and used when required. with staff having knowledge through training of Adult Protection issues which helps to protect service users EVIDENCE: A comprehensive complaints policy and procedure is kept within the home. This procedure includes timescales and who will deal with the complaint. The home also keeps a complaints log for ease of reference. Service users indicated that they were aware of the procedures. Four complaints have been dealt with during the past 12 months via the home’s internal complaints policies, all of which were resolved to satisfaction. The home has a comprehensive policy and procedure in place to protect service users from abuse. Staff are made aware of these procedures during the induction period. The registered manager is also aware of the local social services procedure within “No Secrets” to investigate any complaints regarding the suspected abuse of any service user. CRB and POVA checks are undertaken, with Cornwall Care being the umbrella body to obtain these checks Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19 and 26 The location and layout of the home is suitable for it’s stated purpose and provides a safe and well maintained environment. The home was clean, hygienic and free from offensive odours providing an attractive and homely place to live EVIDENCE: The home provides a safe and well-maintained environment for the service users. The registered manager discusses refurbishment and development issues with the company at the annual finance meeting. This results in a maintenance and improvement plan being implemented. The home employs a general assistant who deals with minor defects and maintains general standards within the home. Re-decoration of bedrooms occurs when each room becomes vacant. . It was noted that, on inspection of the premises, all was found to be clean and tidy. Equipment was working correctly and in order. Policies and procedures Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 15 for the control of infection were available and in order. Service users stated that they were happy with the accommodation and their surroundings. A four bedroom extension is under construction. When complete this en-suite accommodation will negate the use of other rooms in the home being shared and provide a better standard of accommodation. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 16 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 27, 29 and 30 Robust recruitment policies and procedures are implemented. All staff are supported and Inducted through good training opportunities. A positive number of staff are on duty to meet the service user’s needs EVIDENCE: The staff team shows a positive regard for service users and appears very organised. Additional staff are on duty at peak times of activity during the day. In addition to care staff there are domestics and laundry staff members on duty. The duty rota indicates that 5 care staff are on duty during the mornings, 3 throughout the afternoon and 3 on duty in the evenings. Waking night staff number 2. In addition managers, domestic and catering staff are on duty Staff recruitment is conducted in line with the home’s policies and procedures. Evidence obtained from staff files indicates that references, CRB and POVA checks are taken up prior to interview. All staff undertake Induction Training. . NVQ training is encouraged as demonstrated by the majority of staff having obtained awards at various levels (75 ). Individual training profiles for staff are kept up to date with accurate information of progress made. Staff are receiving supervision and an appraisal system is in place. Staff morale is high resulting in an enthusiastic workforce that works positively with service users to improve their quality of life. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 17 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31, 33, 36, and 38 The management of Woodland House strive to maintain and improve a good quality of care and lifestyle for the service users and promote their health, safety and welfare EVIDENCE: Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. The manager has a range of suitable qualifications and is able to demonstrate that she has undertaken periodic training. The manager stated that her job description enables her to take responsibility to fulfil her duties. The annual Quality Assurance survey is now due. The records of the home demonstrated that all staff are appropriately supervised and subject to annual appraisals. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 18 The health and safety file and attendant documents were inspected. It was noted that all was up to date. Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 19 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score x x 3 x 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION 3 x x x x x x 3 STAFFING Standard No Score 27 3 28 x 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score 3 x 3 3 x 3 x x 3 x 3 Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 20 no Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard Regulation None Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard None Good Practice Recommendations Woodland House D52-D04 S9270 Woodland House V186484 120705 Stage 4.doc Version 1.40 Page 21 Commission for Social Care Inspection John Keay House Tregonissey Road St Austell Cornwall, PL25 4AD National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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