Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodland House.
Annual service review
Name of Service: Woodland House The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Dennis Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Woodland Road St Austell Cornwall PL25 4RA 0172672903 0172677627 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Cornwall Care Ltd Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users who can be accommodated is 36. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Dementia, aged 65 years and over on admission (Code DE(E)) - maximum 36 places Mental disorder, excluding learning disability or dementia, aged 65 years and over on admission (Code MD(E)) maximum 36 places Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 0 0 36 36 Change of Manager 2 4 0 2 2 0 0 9 Woodland House is managed by Cornwall Care Ltd and provides care for 36 elderly people. The building is purpose built and is well maintained. The home is situated in St. Austell near to local shops. Woodland House provides residential care for 36 older people with dementia and /or a mental disorder. Respite care is also offered. There are four separate wings with bedrooms, bathrooms, toilets and sitting areas and a spacious central area. The central shared area is used as a dining room and for entertainment and activities. There is a small shop for the service users in this area.The current fee levels range from 429 to 510 pounds per week. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The new manager is Mr. Mike Morgan. The fees stated above were correct at the time of the last inspection. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months.Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the service continued to forge links with the families of the people that stay there, and ensured that the information is shared as appropriate to make a transparent service.The AQAA informed us that Staff training remains a priority. Reviews of policies and procedures occur. The AQAA also told us that they had received no complaints in the past year and the home was subject to two Safeguarding alerts. We received 1 survey from people who use this service. They told us that the home is clean and tidy and in good decorative order, that staff are very caring, helpful and cheerful. They said that perhaps more one to one contact would help to relieve isolation, Overall the home is very good making life comfortable and stress free. The care home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24/02/2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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