Annual service review
Name of Service: Woodland House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Donna Ahern Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 22 Woodland Road Northfield Birmingham West Midlands B31 2HS 01212439349 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Brendan Freeman Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may proivde the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodland House is a three-storey semi detached property situated within a quiet street in Northfield, Birmingham. The home is close to transport links to the city centre, shops, pubs, cafes and places of worship. The home provides care for six younger adults of both sexes who have learning disabilities. All people living at the home have independent living skills and this is encouraged by staff and is reflected in the flexible way the home is run.
Annual Service Review Page 2 of 6 The communal areas of the home are spacious and include a large garden, which is well used for such activities as football and barbeques. Bedroom are located on all floors of the property, two bedrooms have en suite facilities. A large games room is situated on the second floor. The home does not provide a vehicle for people living in the home, senior staff use their own vehicles; taxis and public transport are also utilised. The fee level for the home is currently under review with Social Care and Health the manager said it would be made available in the service user guide when confirmed. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at the previous inspection report dated 4th September 2007. We looked at what the service had told us about things that had happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us information about what they are doing now and what they want to do in the future. We received surveys from two people living in the Home. The surveys ask people their views about what the home does well and what could improve. People indicated that they were happy living in the Home, could do want they want to do during the day and knew how to make a complaint. People told us I am always listened to and can say anything I like The staff are all my friends lovely staff, go to the football, nice food I like living here. We received two completed surveys from relatives who indicated their satisfaction with the care their relatives receive. Comments included: There is always lots of staff on duty and there are lots of choice for activities The management at Woodlands do everything possible for the people who live there Staffs understanding and knowledge of learning disabilities is a very high standard The staff are very respectful to people with learning disabilities. In the last twelve months since the previous annual service review the Home has provided training on healthy eating and nutrition, updated the complaints procedure, improved physical standards including painting of the hallways and some bedrooms and refurbished a bathroom into a wet room as requested by people living in the Home. The Home told us about the plans they have to continue to improve the service for people. The funding of peoples placements is under review. When completed the Home hopes to provide its own transport so people have greater access to the wider community. The manager is planning safeguarding training and hopes this will be provided through an external agency. We were told in the AQAA that staff and the manager sit and talk with people daily and people are encouraged to participate in decisions including recruitment of staff, holidays, food and plan the activities they want to do. The Home has a low turnover of staff. There have been no staff vacancies for four years. Eight of the ten staff have NVQ level 2 or above and all have completed the Ldaf Annual Service Review Page 4 of 6 induction programme. Other required training is updated annually. This should ensure that staff have the skills and knowledge to meet peoples needs. The Home told us they have not received any complaints since our last visit and we have not received any complaints about this service. The home has told us about things that have happened in the home such as accidents and incidents and what they have done to prevent reoccurrence. From the information we have looked at our judgement is that the home is still providing a good service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a Key inspection by 4th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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