Care Home: Woodland House

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What the care home does well This is a Random visit and therefore not all core standards were assessed. People living in the home are supported by a staff team who know their needs well. People have their own bedrooms which are comfortable and spacious. They can spend time in their room if they want to. Staff have had training they need so they can meet peoples individual needs. People are supported to go out and enjoy activities in their local and wider community. What the care home could do better: This is a Random visit and therefore not all core standards were assessed. Complaint information should be recorded in a way that promotes peoples confidentiality. Random inspection report Care homes for adults (18-65 years) Name: Address: Woodland House 22 Woodland Road Northfield Birmingham West Midlands B31 2HS two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Donna Ahern Date: 2 2 0 6 2 0 1 0 Information about the care home Name of care home: Address: Woodland House 22 Woodland Road Northfield Birmingham West Midlands B31 2HS 01212439349 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Brendan Freeman Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Brendan Freeman care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may proivde the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Date of last inspection Brief description of the care home Woodland House is a three-storey semi detached property situated within a quiet street in Northfield, Birmingham. The home is close to transport links to the city centre, shops, pubs, cafes and places of worship. Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home The home provides care for six people of both sexes who have learning disabilities. All people living at the home have independent living skills and this is encouraged by staff and is reflected in the flexible way the home is run. The communal areas of the home are spacious and include a large garden, which is well used for such activities as football and barbeques. Bedroom are located on all floors of the property, two bedrooms have en suite facilities. A large games room is situated on the second floor. The fee level for the home is currently under review. More information about fee levels can be obtained directly from the home. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: The focus of this inspection undertaken by the care quality commission (CQC) is upon outcomes for people who live in the home and their views of the service provided. This process considers the care homes capacity to meet regulatory requirements, minimum standards of practice and focuses on aspects of service provision that need further development. The last Key inspection of this service was completed on 4th September 2007. At that time we awarded the service a two star rating which meant people living there experienced good quality outcomes. We completed an Annual Service Review about the service provided at the home on 22nd October 2009. The outcome of this did not change our opinion of the quality of service provided. The home was due an inspection for the 2010 inspection year. As it was previously rated as a good home we assessed the information we had about the home and decide to do a Random visit. This means we only looked at some areas and not all key areas. The random inspection was undertaken by one inspector over four and a half hours. There were six people living at the home. The home did not know we would be visiting. During the visit we looked at peoples care records, medication management, staff training records, some health and safety records and we looked around parts of the home. We spoke to six people who live in the home, two staff, the deputy manager and owner. These are our findings. When we arrived some people were relaxing in the garden and some people were out at different day centres. One of the people told me We have been out shopping in the morning, to the park and out for lunch. When people arrived home they were immediately offered cold drinks as it was a very hot day. Staff spent time talking to people and finding out how their day had been. Staff presented as friendly and professional and genuinely interested in the people they support. There was lots of friendly banter and some people were enjoying watching one of the world cup football matches. We spoke to staff about peoples needs and they had a good understanding of what their needs are. We looked at peoples care plans. These were detailed and had been kept up to date so staff have the information they need to know to support people. The home is very well maintained and there is an ongoing programme of refurbishment so the home is comfortable and safe for people to live in. The home was clean and fresh ensuring satisfactory infection control procedures are in place. Three people showed us their bedrooms. People had been supported to make their bedrooms very personal. They told us I like my room I picked the colour. People had lots of personal possessions and pictures and photographs on display. Since our last visit we have not received any complaints about the service. The manager said they had not received any complaints made directly to the home. The complaints procedure is produced in an easy read style so people living there can understand it. The complaints log is currently in a hard back book format. This does not ensure the confidentiality of information that people may share with the manager. Care Homes for Adults (18-65 years) Page 4 of 9 A recommendation from the previous key inspection was that the manager ensured staff knew the homes safeguarding procedures and what to do if a concern was raised. The home has safeguarding procedures in place and on display in the office so staff have the information they need to refer to in the event of an incident happening. We spoke to two staff to establish their knowledge on safeguarding procedures. They indicated they would follow the correct procedures to ensure people are safeguarded from abuse. Training records confirmed that staff have received training in safeguarding to ensure they have up to date knowledge. Since our last visit there had been no staff changes and the home does not use agency staff. This should ensure that people receive consistent support. The rota indicated that there are two care staff and the manager on duty throughout the day. This ensures that people get the support they need to do different activities. Staff were positive about the training they had received. Training records seen indicated that staff receive regular training up dates and also training specific to the needs of the people living there such as nutrition training with the local Primary Care Trust. All staff have completed an National Vocational Qualification (NVQ) level 2 and over 50 have achieved a level 3 NVQ. This means that people living there are supported by a well qualified team. There has been no changes in the management team. The deputy manager facilitated the visit and was very helpful. She has a very good understanding of the needs of the people living there. The manager completed and returned the Annual Quality Assurance Assessment when we asked for it. We found the information given in the AQAA was accurate so that we can be confident that the manager has the best interests of the people living there as a priority in managing the home. We looked at a sample of health and safety records. These showed that health and safety is generally well managed. Fire drills and fire safety training take place so staff would know how to support people in the event of the alarm being activated. What the care home does well: What they could do better: This is a Random visit and therefore not all core standards were assessed. Complaint information should be recorded in a way that promotes peoples confidentiality. Care Homes for Adults (18-65 years) Page 5 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 22 Arrangements should be in place so that complaints are written in a way that protects the confidentiality of people and is data protection compliant. Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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