Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 Betjeman Court.
Annual service review
Name of Service: 1 Betjeman Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Seel Date of this annual service review: 1 8 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Betjeman Court Offmore Farm Estate Kidderminster Worcestershire DY10 3EN 01562747268 Telephone number: Fax number: Email address: Provider web address:
Sue.Brain@dimensions-uk.org www.dimensions-uk.org Dimensions (UK) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 5 0 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 5 Physical disability (PD) 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Betjeman Court is located in a residential area of Kidderminster and, from the outside, looks like two semi-detached houses although the interior is individually designed. The service provides residential care, for up to five adults with learning disabilities. Some people have additional physical disabilities. Betjeman Court aims to provide personal care and support that most effectively meets the needs of people using the service. This includes promoting independence and opportunities to make real choices in every
Annual Service Review Page 2 of 6 day life. The service is committed to helping people achieve valued and fulfilling lifestyles. Dimensions (UK) Ltd is the care provider for the service, and details of fees are available in the service user guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The registered manager has completed an annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for with practice examples to illustrate what has improved and further improvements that are being made. One example reflected in the AQAA is to involve people who live at the home in preparing and making their own meals to include cultural choices. It is also confirmed there is a proactive approach in supporting individuals to make their own decisions within the home and community to reach their goals and aspirations. We are told that an annual celebration day is held to promote the achievements of people who live in the home which raises individuals self esteem and provides meaning to their lives. At the last key inspection it was recommended that all staff sign when they have read risk assessments to show they have done this so staff are fully apprised of the instructions they need to follow when supporting people who live in the home. In the AQAA it tells us that further developments to promote good practice have been made in relation to staff receiving training in risk assessments. There have also been changes to the risk record sheet. This shows that the registered manager is continuing to improve practices within the home so that people living there are able to receive the support they need but still recognising individuals levels of independence whilst promoting their safety. We are told in the AQAA that there is an ongoing programme of redecorating and maintaining the home so that people live in a homely and comfortable environment. For example, in the last twelve months bedrooms have been decorated with new furniture purchased and the kitchen has been refitted. The AQAA also informs us that physical aids and equipment have been purchased. For example, a bath lift for a downstairs bathroom which would help people to have the choice of taking a bath safely and a profiling bed which is a special bed for people who need help with their mobility to promote independence. The registered manager is clear about further improvements for the home, for instance, to develop the sensory garden so that people Annual Service Review Page 4 of 6 living in the home have an area outside which is both stimulating to their senses and an aid to relaxation. The registered manager has confirmed within the AQAA that they are committed in ensuring staffing promotes good outcomes for people living at the home. For example, reducing the number of agency staff who work at the home by employing bank staff to cover any staffing shortfalls. This will mean people living in the home will receive care and support from people who know them. Also a key working system operates which results in people living in the home having someone who gets to know them and they feel comfortable with. This helps individuals to share any concerns and or complaints they may have. The AQAA confirms staff are receiving regular training in malnutrition care and assistance with eating, infection control, food hygiene, first aid and so on. We are told staff have or are completing their National Vocational Qualification (NVQ) Level 2 and are being encouraged to then progress to complete NVQ Level 3. It is also pointed out in the AQAA that staff have received Mental Capacity Act training together with gaining knowledge about safeguarding peoples liberty. It is important for staff to have this knowledge as they are supporting people with learning disabilities who may need an advocate at times to ensure individuals best interests are maintained with their rights acknowledged. This shows that staff working at the home should have the skills and knowledge to meet the needs of people who live there. The registered manager continues to let us know about the things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 12th May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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