Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 12 Channel Lea.
Annual service review
Name of Service: 12 Channel Lea The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 Channel Lea Walmer Deal Kent CT14 7UG 01304242363 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Solor Care Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 12 Channel Lea is situated in the town of Walmer on the outskirts of Deal. The house is situated in a quiet residential street that is close to the local amenities, shops and bus service. The home is registered for three adults with learning difficulties, who may need personal care and support from staff. 12 Channel Lea has a small front garden and a small back garden, both of which are well maintained by the clients in the home, there is also a garage in a block of garages. There are no car parking facilities at the home, but parking is available in the street. The home is very tastefully decorated and
Annual Service Review Page 2 of 6 furnished; the clients appreciate this and show a keen interest in keeping the home looking nice. The fee for this home is approx £1,700 per week. For more details of the fee and what it includes please contact the Provider. Past reports are available from the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent out surveys to people. We received 2 surveys back from service users and 4 back from staff. All were positive about the service. What has this told us about the service? The last key inspection of this home was 25/02/08. We made one requirement at the last key inspection. We found evidence that this requirement has been met. The assistant manager completed the AQAA (Annual Quality Assurance Assessment). The AQAA was well completed and gives good evidence of what they do well, what could be improved and how they intend to improve outcomes for people who use the service. The AQAA shows that they continue to seek and listen to the views of the people who use the service. Some changes and improvements have been made based on peoples views including reviewing activities on offer and supporting people to develop their skills. The AQAA shows that issues relating to equality and diversity are understood and supported. The AQAA gives evidence of why and how the home is value for money. The assistant manager has identified barriers to improvement and has ideas about how to overcome these barriers so the home continues to improve. They continue to use a person centred assessment tool to find out about peoples needs and hopes for the future. This ensures that they have the right number of skilled staff and other resources to meet peoples needs and support personal goals. Anyone who wants to move in is offered trial visits and stays and current residents are asked for their opinion so they have a say about who moves in. Everyone has been involved in developing an individual person centred plan. This means that what people want out of life is recorded and a plan in place for staff to follow to support this. Everyone is involved in reviewing their plans so staff know they are still providing the right support to enable people to achieve. Everyone has a key worker who they can talk to about Annual Service Review Page 4 of 6 any issues. People have opportunities to take part in a range of activities including communitybased activities like colleges. People are supported to further their education and to get jobs. Every one is supported to be involved in the day to day running of the home including the housework and cooking. This has lead to people increasing their skills and confidence. One staff member suggested they have more in house activities for when bad weather prevents people from going out. Each person has a health action plan to enable them to take more control and responsibility for their health with the right support. Medication practice continues to be safe. People are having support to take more control of their medication, health and personal care needs. The complaints procedure has been reviewed and updated. People have the opportunity to raise concerns or complaints at regular one to one meetings with key workers. Staff continue to have training in how to safeguard people from harm and abuse. There are good systems in place to safeguard service users money. Positive behavioural support plans have been developed with the full involvement of service users where necessary. These detail how people want to be supported. Service users said that staff listen and treat them well. Staff have training relating to service users needs like active support, autism and person centred planning. This means that staff have the skills to enable and empower people. The induction of new staff is focussed on service users needs so staff get the underpinning knowledge they need. Staff have access to a training manager who organises mandatory and service specific courses. Staff can also access e learning course while at work or at home which is a flexible way for staff to have training. Recruitment checks continue to be robust protecting service users. Staff told us that they have the training and support they need. The manager has several years experience and has the required qualifications to manage the home. The manager also has an accredited qualification in learning disability gained at the Tizard centre and ensures she is up to date with mandatory and service specific training. The manager has been on maternity leave for the past few months. In her absence an assistant manager has been in day to day charge of the home with the support of an area operations manager. There are sound monitoring and audit systems in place to check practice. This protects service users. The AQAA shows that the required health and safety checks are carried out of the premises and equipment. What are we going to do as a result of this annual service review? From the information we have our judgment is that the home continues to provide a good service to the people who live there. We can inspect the home at any time if our judgement changes. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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