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Care Home: 17 John Street

  • 17 John Street Maidstone Kent ME14 2SQ
  • Tel: 01622664021
  • Fax:

Five people who have physical disability can make their home in 17 John Street (the Service). All of the people currently in residence have complex needs for personal support. They have a combination of physical disabilities and learning disabilities. All of the people also have special communication needs. The premises are a purpose built detached property. All of the accommodation is on the ground floor. There is a main lounge and dining area. This room has a conservatory that looks out on the small back garden. There is also a kitchen and various bathroom facilities. Each person has their own bedroom. These are laid out as bed sitting areas. The Service has its own people carrier vehicle. It is located in a quiet residential area that is about one mile from the centre of Maidstone. The Registered Provider is a charitable organisation. Please contact the Manager to find out details about the weekly charge for living in the Service.

  • Latitude: 51.282001495361
    Longitude: 0.52399998903275
  • Manager: Ms Karen Suzanne Herwin
  • Price p/w: £2000
  • UK
  • Total Capacity: 5
  • Type: Care home only
  • Provider: United Response
  • Ownership: Charity
  • Care Home ID: 289
Residents Needs:
Physical disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for 17 John Street.

Random inspection report Care homes for adults (18-65 years) Name: Address: 17 John Street 17 John Street Maidstone Kent ME14 2SQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mark Hemmings Date: 2 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: 17 John Street 17 John Street Maidstone Kent ME14 2SQ 01622664021 Telephone number: Fax number: Email address: Provider web address: maidstone@unitedresponse.org.uk www.unitedresponse.org.uk Name of registered provider(s): Name of registered manager (if applicable) Ms Karen Suzanne Herwin Type of registration: Number of places registered: Conditions of registration: Category(ies) : United Response care home 5 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 5 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical disability (PD) Date of last inspection Brief description of the care home Five people who have physical disability can make their home in 17 John Street (the Service). All of the people currently in residence have complex needs for personal support. They have a combination of physical disabilities and learning disabilities. All of the people also have special communication needs. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The premises are a purpose built detached property. All of the accommodation is on the ground floor. There is a main lounge and dining area. This room has a conservatory that looks out on the small back garden. There is also a kitchen and various bathroom facilities. Each person has their own bedroom. These are laid out as bed sitting areas. The Service has its own people carrier vehicle. It is located in a quiet residential area that is about one mile from the centre of Maidstone. The Registered Provider is a charitable organisation. Please contact the Manager to find out details about the weekly charge for living in the Service. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The quality rating for this Service is 3 Star. This means that the people who use this Service experience excellent quality outcomes. We arrived on an unannounced basis at the Service at about nine oclock in the morning. Our inspection took about two hours to complete. It was a focused look at key areas of how well things are going. We took into account information provided by the Registered Provider in its self assessment. This is called the Annual Quality Assurance Assessment (the Assessment). We received it on time and it is adequately detailed. Further, we considered any information that we have received about the Service since our last Annual Service Review. We did this on 8 April 2009. This was an office based activity when we examined all of the evidence we had at that point about how things were going in the Service. During our inspection, we spoke with the Manager, the deputy manager and with three support workers. We spent time with three of the people who live in the Service while they were being supported to have breakfast. We looked at a selection of key records and documents. These included things like the individual written plans of support, medication records, staff rosters, staff training records and various health and safety certificates. Before we visited the Service, we asked some of the people who live in the Service and some of the support workers to fill out a questionnaire for us. We wanted them to tell us what they think of the service provided in 17 John Street. What the care home does well: People who live in the Service indicate that the support workers are kind and that they provide them with support in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. They are also helped to take part in social activities. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. There is an organised procedure for responding to complaints. Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote peoples health and safety. This includes making sure that the fire safety equipment complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. Care Homes for Adults (18-65 years) Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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