Latest Inspection
This is the latest available inspection report for this service, carried out on 25th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 179, Green Lane.
Annual service review
Name of Service: 179, Green Lane The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth OReilly Date of this annual service review: 0 4 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 179, Green Lane Morden Surrey SM4 6SG 02086481307 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care home with nursing (CRH - N) to service users of the following gender: Female whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 179 Green Lane is a care home with nursing, providing care to five females who have mental health needs. The home is situated close to public transport links and a small number of local shops. Accommodation is provided over two floors, with en-suite rooms for each resident. There is also a well-maintained garden to the rear of the property. Fees range from £1800 to £2400. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information we asked for or received since the last key inspection of this service. This included:The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us from five people who use the service, one other professionals and six staff. Information we have about how well the service has managed complaints. What the service has told us about what has happened in the service. These are called notifications and are a legal requirement. The previous key inspection, carried out on 30th July 2007 and the last annual service review, carried out on 29th July 2008. What has this told us about the service? We received completed surveys from each person who uses the service. Everyone stated that they knew who to speak to if they were not happy and knew how to make a complaint. Each person said that the home was always fresh and clean and that the staff and manager treated them well. Individuals made positive comments about the staff group. People told us; I like the manager and all staff, staff are nice, I like the staff they are my friends, and the staff and manager are my friends. People who use the service told us they made their own choices about what they do each day. Individuals said they, like to go to Wimbledon to do activities, I go swimming and shopping with the staff, I am happy I go to Wimbledon resource center every day I like it there and staff help me to buy nice things and take me shopping. Comments about the food were positive. People said; staff cook my favorite food curry and rice, I like to eat pasta and Kurdish chicken staff cook the food for me, I like the food, and the food is good. About the environment people said; I have a nice room, nice shower, nice bed, I have a new shower, I like teddy bears which I keep in my room, the house is clean and I like my room it is very nice. Two people told us they liked having their family visit them at the service or being supported by staff to visit their families. Annual Service Review Page 3 of 5 General comments about the service were very positive. Individuals said; I am happy here, I like it here, I am very happy here and Green lane is my home. When asked what the service could do better two people said they would like to have a computer and two people felt they would like more outings. One person would like more parties and another person would like to go to the cinema. The views of other professionals who visit Green Lane were that the staff work flexibly to meet the needs of a diverse group of individuals with complex needs. They felt that the service welcomed support and advice from other professionals. Surveys from staff indicated a high level of satisfaction in the work they do. Individuals felt that the home worked well in providing regular activities, good communication with families, and involving people who use the service in daily living tasks. Staff told us they felt well supported in their work by the manager and other members of the team. Staff made positive comments about the manager, stating that it was a pleasure to work with a good manager who is helpful and supportive. Staff said they have had good opportunities for training which has increased their knowledge and confidence in supporting people. One person told us I have learned to appreciate and accept different cultures in a different way and how to work with people in the community. In two instances staff suggested a computer for the use of people who use the service would be beneficial. The organization should consider the provision of a computer for the service. The manager provided their own assessment of the service (AQAA) when we requested this. This document has clearly set out what the service does well, what has improved over the last twelve months and plans to continue with improvements over the next year. The manager stated that over the last year improvements have been made through individual support plans, one to one meetings with individuals who use the service and training on communication methods. Changes have been made in how meals are planned. These are now planned weekly with people who use the service. Opportunities for choices have been improved with the use of pictures and photographs of food, take aways and places to eat. The manager plans to focus on empowering individuals to make more decisions about their lives with staff being available to support and advise people. The manager reported that he had received no complaints about this service over the last twelve months. The Care Quality Commission have received no complaints about the home. What are we going to do as a result of this annual service review? The information we have received indicates that 179 Green Lane continues to provide excellent outcomes for people who use the service. We will carry out a key inspection of this service before 30th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of any persons using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
