Latest Inspection
This is the latest available inspection report for this service, carried out on 26th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 2 Newton Road.
Annual service review
Name of Service: 2 Newton Road The quality rating for this care home is: The rating was made on: two star good service 1 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Kelley Date of this annual service review: 2 0 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Newton Road Penrith Cumbria CA11 9FA 01768899490 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Janice Catherine Herbert Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The Glenmore Trust Number of places (if applicable): Under 65 Over 65 3 1 0 0 The home is registered for a maximum of 3 service users to include: up to 3 service users in the category of LD (Learning disability under 65 years of age) up to 1 person in the category of PD (Physical disability under 65 years of age) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 Newton Road is a registered care home providing short-term respite breaks for up to three adults with a learning disability, they may also accommodate one service user who has a physical disability and uses a wheelchair. The home allocates one of the beds for emergency purposes which takes priority over other respite bookings. If not in use the emergency bed is given over to respite. Service users are made aware that
Annual Service Review Page 2 of 6 1 9 0 3 2 0 0 9 their break may have to be cancelled at short notice to accommodate an emergency placement. The home is operated by the Glenmore Trust, a charitable body providing services for people with learning disabilities throughout North Cumbria. The home is located on the outskirts of Penrith and is a four bed-roomed purpose built bungalow. Each bedroom is en-suite and there are two additional bathrooms, one with an assisted bath and the other with a walk-in shower. The home has a living room and separate dining room and a kitchen with small dining area. The home has extra wide doorways and corridors and a garden that is accessible for wheelchair users. The Home has a wheelchair accessible mini bus for use by service users during their stay. All admission to the home are via a Social Services referral, none of the rooms are currently available for private fee payers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We assessed all the information we have relating to the home. This included: The Annual Quality Assurance Assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We looked at information we have about how the home has managed any concerns, complaints or adult protection referrals. We also considered information supplied to us in Regulation 37 notifications. These are a legal requirement and provide us with information about significant events in the home that affect the people living and working there. We also look at the previous key inspection report and the results of any other visits that we may have made to the home in the last 12 months. Relevant information from other organisations and what other people have told us about the service is also taken into account. What has this told us about the service? We looked at the information provided in the AQAA , from surveys we sent out as part of this review and the homes service history and judged that the manager and staff are still providing an excellent service. The AQAA sent in by the manager was completed in good detail and gave plenty of evidence and examples to inform this report. For example it advised us: There is evidence the home has robust recruitment systems in place that make sure staff are safe and suitable for their role. Appropriate staff training is also being provided that gives staff the skills and knowledge they require. The manager is maintaining more detailed training records to enable her to identify training needs of staff. All the staff currently employed have achieved or are working toward their National Vocational Qualification NVQ level two or three. Staff survey responses were also very positive with staff talking about always getting up to date information about the people who are staying. They confirmed that full induction training is being provided with one person saying they had two weeks training before working in the home. We received four staff survey responses, all were positive on the service provided, however staff reported two areas for improvement. They felt an assessible vehicle for people to use would help to get people in wheelchairs to get out and about. The other was also about equipment and this was the need for a shower chair to give people equal opportunities. The orgasnisation needs to consider how the home complies with the Disability Discrimination Act. We received six surveys from people who use the service and all were very positive on their stay. These comments sum up the views: Annual Service Review Page 4 of 6 Its great fun, I like helping out Relatives report: My relative loves going to Newton Road and likes all the staff. He never complains about his time there. It is an excellent respite care service and in my opinion could do not better. I have full confidence in this service physical and psychologically well being well catered for. From surveys returned professionals said of the service: Ensures quality respite at weekends and evenings. Engages those staying in activities they like, promotes inclusion in the local community. Tries to ensure those using Newtown Road have compatible needs, so they enjoy their time there. Staff pass on information in a way appropriate to the individual. The staff are approachable and friendly Areas to improve as stated by professionals was an issue around bed blockingEmergency bed blocked by long stay individual. This is blocking emergency accommodation for crisis intervention. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Based on the evidence described above there is no need to change the current inspection plan. However, the service will be inspected sooner if we have any concerns about the safety of people living in the home or the quality of the service provided to them. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
