Care Home: Dystlegh Grange

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What the care home does well The culture at Dystlegh Grange is open and inclusive. Managers and staff work with the people who live in the home in a care partnership so their needs, personal preferences and aspirations are known and understood. The health and personal care provided is based on each person`s individual needs, so they receive the care they need in the way they prefer. People have choice and control over their lives and the principles of dignity and privacy are promoted so people who live at Dystlegh Grange feel involved, respected and valued. Managers and staff have excellent working relationships with the health and social care professionals who work with the people who live at the home so their health care needs are met and their expectations are exceeded. What the care home could do better: There are no recommendations or requirements from this inspection. Dystlegh Grange consistently provides exemplary standards of care and accommodation for older people. Random inspection report Care homes for older people Name: Address: Dystlegh Grange 40 Jacksons Edge Road Disley Stockport Cheshire SK12 2JL three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: David Jones Date: 0 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Dystlegh Grange 40 Jacksons Edge Road Disley Stockport Cheshire SK12 2JL 01663765237 01663766828 brianrobinson@dystlegh.fsnet.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Brian Robinson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Brian Robinson care home 40 Number of places (if applicable): Under 65 Over 65 40 0 old age, not falling within any other category physical disability Conditions of registration: 0 40 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not fallin within any other category. Physical disability - Code PD. The maximum number of service users who can be accommodated is: 40. Date of last inspection Brief description of the care home Dystlegh Grange is a privately owned care home, close to the centre of Disley. There are a variety of shops, churches and other facilities nearby. There are adequate car Care Homes for Older People Page 2 of 8 Brief description of the care home parking facilities available at the home. The home was formerly two private houses which have been extensively altered and extended to provide single suites and other facilities for the people who live at the home. Each suite consists of a bedroom with a large sitting area, a kitchenette, ensuite toilet and bathing facilities and, where possible, a patio or a balcony. Some of the suites have a separate lounge. The suites are situated on two floors and access between floors is by passenger lifts or the stairs. There are a number of communal areas such as lounges and dining rooms within the home. Furnishings and interior decoration are of a high standard. There are sufficient numbers of toilets and bathing facilities for the number of people who live in the home. Aids such as grab rails and bath hoists are installed throughout the home to help people move around as independently as possible. There are communal gardens and a number of personal patio areas available to residents. Information about Dystlegh Grange including copies of the most recent inspection report is made available to each of the people who live at the home and can be acquired by contacting the home on the telephone number above. Information provided by the registered manager confirms that fees average 120 pounds per day for people staying on a ashort stay basis or 640 to 760 pounds per week for people who have moved in. There are no additional charges apart from hairdressing, newspapers, and toiletries charged at cost. Care Homes for Older People Page 3 of 8 What we found: The quality rating for this service is 3 stars. This means that people who use this service experience excellent outcomes. This visit to Dystlegh Grange was unannounced. It took place over one day, taking four and a half hours in total and was done by one inspector. This report will say we when referring to our activities and findings, as it is written on behalf of the Care Quality Commission. The purpose of our visit was to check that the needs and expectations of the people who use the service continue to be met and exceeded so they experience excellent outcomes. Our visit was just one part of the inspection. Before the visit took place we asked the manager to complete a questionnaire that we call an annual quality assurance assessment or AQAA for short. It gives us information about how the home is meeting the needs of the people who live there and includes plans for future development. Survey questionnaires were made available for the people who live at the home, and their views have been taken into account. We looked at the information that we already had about the home and this, with the information from the AQAA. helped us to form our inspection plan. Health and personal care. We spoke with ten of the people who lived at Dystlegh Grange and we looked at the care records for two people to see how their health and personal care needs were being met. The people we spoke with were unanimous in their praise for the home, staff, standard of care and facilities and services provided. One person told us that the home could not be described as anything other than excellent and all others made similar comments including Splendid in every way and Excellence beyond compare. We could see that people have choice and control over their lives and the principles of dignity and privacy are promoted so people who live at Dystlegh Grange feel involved, respected and valued. People told us that they were particularly impressed with the way managers and staff helped and supported them with their health and personal care needs. Each person has a care plan which has been developed with them or someone close to them so they receive care in the way they want and prefer. Personal healthcare needs including specialist health, nursing and dietary requirements are recorded in each persons care plan and provide an overview of their health care needs and act as an indicator in health requirements. Records show that the managers and staff have excellent working relationships with the many health and social care professionals who visit people at the home or see them at appointments in community surgeries and hospital. For example one of the people who lives at the home was found to be at a high and ever greater risk of falls. Records show that the manager and staff have worked in partnership with the person and their health and social care advisors to explore every possible solution to the problem so the person is safe and their rights and quality of life are prompted. Care Homes for Older People Page 4 of 8 Complaints and protection. People told us that they feel safe and supported so they can share any concerns they may have about any aspect of the home but say they have not needed to. There is an effective complaints procedure managers and staff are keen to make sure that people let them know of any concerns so they can resolve them. However, no complaints have been received since the our last inspection and people living at Dystlegh Grange say that they dont think they will ever need to make a complaint. A commitment to residents rights is demonstrated in the way Dystlegh Grange is run and is reflected in the mission statement, brochure, service users guide and statement of purpose so people know their rights and responsibilities. Staff are trained on safeguarding and have access to policies and procedures which give them clear guidance so they know what to do if they have any evidence or suspicion of abuse. The local authoritys safeguarding procedures are also available so staff and the people who live at Dystlegh Grange can see this information should the need arise What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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