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Care Home: 29 Albion Hill [Normanlea Society]

  • 29 Albion Hill Exmouth Devon EX8 1JS
  • Tel: 01395276323
  • Fax:

29 Albion Hill provides small, family type accommodation and personal care for up to 8 younger adults with learning disabilities who are physically able. The property is a four storey detached house with small gardens to the rear. It is situated in a residential area of Exmouth and is within easy walking distance of the town and the local facilities. The town has a train and bus services, and has numerous pubs, eateries and entertainment venues. Bedroom accommodation is in single rooms and all but one have washbasin facilities. There is an open lounge/dining/kitchen facility on the ground floor. There is also a staff sleeping in room/office, a small laundry room, and a further office all situated on the ground floor. On road parking is available. The current level of fees charged per week is available direct from the home.

  • Latitude: 50.620998382568
    Longitude: -3.4079999923706
  • Manager: Mrs Linda Williams
  • Price p/w: £432
  • UK
  • Total Capacity: 8
  • Type: Care home only
  • Provider: Normanlea Society
  • Ownership: Voluntary
  • Care Home ID: 530
Residents Needs:
Learning disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for 29 Albion Hill [Normanlea Society].

Annual service review Name of Service: 29 Albion Hill [Normanlea Society] The quality rating for this care home is: The rating was made on: three star excellent service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teresa Anderson Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 29 Albion Hill Exmouth Devon EX8 1JS 01395276323 Telephone number: Fax number: Email address: Provider web address:   linda@normanlea.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Normanlea Society Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 29 Albion Hill provides small, family type accommodation and personal care for up to 8 younger adults with learning disabilities who are physically able. The property is a four storey detached house with small gardens to the rear. It is situated in a residential area of Exmouth and is within easy walking distance of the town and the local facilities. The town has a train and bus services, and has numerous pubs, eateries and entertainment venues. Bedroom accommodation is in single rooms and all but one have washbasin facilities. There is an open lounge/dining/kitchen facility on the ground floor. There is also a staff sleeping in room/office, a small laundry room, and a further office all situated on the ground floor. On road parking is available. The current level of fees charged per week is available direct from the home. 2 0 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we had asked for it. We got good information from the AQAA. It was very detailed with clear evidence of how the service has continued to provide a good service since the last key inspection. This information included how this service involves people in the running of the home. Six weekly service user meetings are held, with the agenda set by them. This is also a forum for exchanging information. Minutes are written in easy read format. Service users are also invited to join interview panels when new staff are recruited, although this service does have a stable workforce. As a result of service user involvement and requests the service continues to pursue adult education opportunities and has enabled people to access art/craft/gardening sessions at venues outside the home. Two people who did live here have moved into homes of their own, and two people have been supported to take more control of their finances. In the surveys returned by people living in this home, they say that they are always treated well and that care staff and managers always listen and act on what they say. One person said they would like to go out more and another said the home is good at providing activities and excursions. Everyone thinks the food is good and that staff are kind and helpful. One person wants to go abroad more often and another wants to continue enjoying their own company and that of their boyfriends. We received two concerns about this service in the past year which have been dealt with by the home. We are kept up to date with all events at the home. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 We will carry out an unannounced key inspection, as already planned, by January 2012. We will inspect the service at any time if we have concerns about the quality of this service or the safety of the people using this service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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