Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 30 Vicarage Road.
Annual service review
Name of Service: 30 Vicarage Road The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Poulton Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 30 Vicarage Road Rugby Warwickshire CV22 7AJ 01788547781 01788573410 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: New Directions (Rugby) Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 30 Vicarage Road is a large town house in a residential area close to the town centre of Rugby. It provides residential care for six people with learning disabilities and low care needs. The house is staffed by one person the majority of the time when people are at home. Day services are not routinely provided at the house but people can have days at home if they wish. The ground floor consists of two lounges and a large dining/ kitchen area. There are two upper floors, each with a bathroom. The six single bedrooms and one sleep in room for staff are divided between the first and second None 1 3 1 1 2 0 0 8 Annual Service Review Page 2 of 7 floors of the house. There is a courtyard at the rear and a range of outhouses. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us when requested. The AQAA is a self-assessment tool, which focuses on how well outcomes are being met for people using the service. It also gave us some statistical information about the service. Surveys which we sent to people using the service and staff. The provided them with the opportunity to inform the annual service review process. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. They told us about how they had met Equality and Diversity, which included: The provision of Equality and Diversity training for all staff that work at the home. The purchasing of books about moving, death, sexuality and choices in order to assist the people living in the home with gaining information about these areas. The introduction of picture based information to aid communication for people living in the home. Providing support for people to attend the church of their choice when they wish. The manager is aware of how the home is to progress over the next 12 months which is reflected in the AQAA. This includes: Providing key documents in audio form and video format for the people living in the home. Providing peoples care plans in a pictorial format where appropriate. Continung to provide support so that people can achive the goals that they have set in Annual Reviews and Person Centred Plans. Annual Service Review Page 4 of 7 Providing more support to people so that they can access the community for leisure activities more frequently. The provision of Boots medication training for all bank staff. The adaptation of the environment to provide more suitable accomodation on the ground floor to meet peoples changing needs. Improving communication with bank staff and ensuring that they receive regular supervision and are included in staff training. Providing better access to advocacy services for people. Examples of areas highlighted by the manager as having improved in the last 12 months include: The provision of an an admissions policy, procedure and leaflet about new admissions for if there is ever a vacancy in the home. Making peoples contracts more personal by including their photo, name and address in them. Supporting two people to become self medicating. The provision of training for staff on the nutritional values of the food and the implications of poor diet. Providing much more secure storage for peoples medication. The provision of the complaints policy and procedure in a format more appropriate to peoples communication methods. The planned redecoration of the home to improve the environment for the people living there. The completion of the requirements identified in the homes recent fire risk assessment. We received six completed surveys from people currently living in the home and five from staff. All of the surveys received indicated that the home provides a good service that is well thought of by the people who both live and work there. One area raised as something that could be improved upon was the amount of time staff have available to spend supporting people. Comments in the surveys received include I am happy; we have nice food and the house is very comfortable; they give me nice food; They look after me and help me with my independance; I like it because its tidy; staff have regular meetings and residents have regular meetings, this facilitates very good communication between us all; staff could do with more hours...paperwork has increased substantially thus cutting the time spent on productive interaction with people; we provide a good environment for people to live in. Annual Service Review Page 5 of 7 The AQAA states that two complaints have been received by the home in the last 12 months, which have been investigated and acted upon as necessary. We have not received any complaints about this home in the previous 12 months. The home continues to let us know about things that have happened concerning the people who live there since our last key inspection. This shows us that they have managed the issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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