Care Home: 34 Elsee Road

Similar services:

• Polesworth Group Friary Road
• Polesworth Group Pooley Heights
• Polesworth Group 32 Station Road
• Polesworth Group 70 Long Street
• Breme
• Polesworth Group 64 Long Street
• Polesworth Group 68 Long Street
• 10 Whitfield Avenue

What the care home does well The service continues to provide a small homely environment that is appreciated by those who use it, and supports and enables people to exercise choice and promotes independence. What the care home could do better: The dining room is rather cramped when used by six people. The service should consider whether it might be better to use a larger room as the dining area. One room is currently used as both an office and as a lounge. The service should consider whether this is appropriate and how to best ensure that this does not compromise confidentiality of recordings or the management of finances or medication. Random inspection report Care homes for adults (18-65 years) Name: Address: 34 Elsee Road 34 Elsee Road Rugby Warwickshire CV21 3BA two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Martin Brown Date: 0 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: 34 Elsee Road 34 Elsee Road Rugby Warwickshire CV21 3BA 01788547781 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Carol Payne Type of registration: Number of places registered: Conditions of registration: Category(ies) : New Directions (Rugby) Ltd care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Date of last inspection Brief description of the care home Elsee Road is a large terraced Victorian house providing a permanent home for three people with learning disabilities and respite stays for up to three people at any one time. The home is near the centre of town. There is no parking at the home as the road has double yellow lines. Residents permit parking is available. Care staff support Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home people at all times when they are at home. Although people may attend day care services for some or all of the week staffing is provided in such as way as to ensure that they are able to remain at home if they choose. The house is one of five services operated by New Directions (Rugby) Ltd that provides residential and domicilliary care for people in Rugby. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This report has been done using information we have gathered about 34 Elsee Road. We visited on Tuesday lunchtime, June 1st 2010, and stayed for two hours. We visited without letting anyone know we were coming, so we could see the home without people making any special preparations. We met with two of the three permanent residents at the home, as well as two staff who were working at the time. As the home is rated good from the previous key inspection in 2007, and comments and information from previous reviews of this service have been positive, this was a relatively brief inspection, looking at a few key areas, to ensure that people living at the home were still receiving a good service. We saw nothing that gave us any concerns that this was no longer so. The two residents spoken with were able to express their contentment with the service. Surveys commissioned by the service were looked at. These consisted of questionnaires returned by people with an interest in the service and the well-being of the people using it, and were broadly positive, although one person had added comments that showed some concern over staff turnover, a lack of male staff, and the sharing of the service by respite, as well as permanent, residents. These were discussed with staff, and to some extent, with the two residents. Staff felt that the respite service offers a good quality service to people who require short stays in a non-institutional environment, and that the presence of a people from a regular group of seven or eight people did not unduly affect the well-being of those living permanently at the home. Both residents spoken with said that they were fine with the respite service, although one person did say that they had not liked it when one person had wandered into their room during a stay. Staff advised that this has now been dealt with by having additional staff cover in this instance. Staff advised that, while there had been some turnover in staff in the previous year, the staff team was now settled. They were aware of the current lack of male staff. It was not clear how or if the service was confident in addressing this. One staff mentioned the difficulties in having a sole male staff in the event of a female service user requiring personal care, but acknowledged that, with flexible rotas and a good policy on cross gender care, this should not be an insurmountable problem. There had been one instance of a financial irregularity, which had been dealt with appropriately. Staff advised that policies and procedures in regards of the handling of finances have now been up dated to prevent any such re-occurrence. One room is used as an office and also a second lounge. This room is used by staff and service users, and also contains the files, filing cabinets and other work-related items, many of which have to locked away for reasons of confidentiality and safety. Staff agreed that these communal and office functions may be better kept separate. Care Homes for Adults (18-65 years) Page 4 of 8 One staff advised that a recent shortfall in finances may have occurred because of the distractions caused by doing such work in a communal area. Staff advised that they were now clear that such tasks, and similar ones, need to be undertaken in isolation, so that safety and confidentiality is not compromised. The room used as a dining area is rather small, smaller than that used as an office/lounge. One person spoken with was having current troubles in respect of their hearing. Staff advised that this was being investigated with outside health professionals. Records showed that health problems were addressed, and a sampling of care plans showed that support plans, guidelines and risk assessments were regularly reviewed and updated as needed. The home was clean, tidy and well-maintained. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 24 The home should consider ways to ensure that office areas and communal areas are not in conflict and that confidentiality and safety are not compromised. The service should consider whether the dining area currently used is large enough to comfortably meet the needs of those using it. 2 24 Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!