Care Home: 35 Beaconsfield Avenue

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Annual service review Name of Service: 35 Beaconsfield Avenue The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 35 Beaconsfield Avenue Dover Kent CT16 1LS 01304206448 01304206448 seaview@robinia.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Solor Care Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 35 Beaconsfield Avenue is a large terraced property located in a residential road in Dover town centre. This home provides personal care and support to 3 service users who have a learning disability. The house has been sympathetically maintained and is in keeping with surrounding domestic residential properties. It is within walking distance of local shops, and leisure facilities. The accommodation is laid out over three floors, and provides three single resident Annual Service Review Page 2 of 7 bedrooms, a staff sleep-in room, lounge, laundry, kitchen diner and a small courtyard garden is located to the rear of the property. Limited street parking is available. The accommodation is domestic in character and this is reflected in the decoration and furnishings of the home, which are of good quality. The property is unsuitable for any service user with significant mobility problems. The fees for living at 35 Beaconsfield Avenuse are in the region of £1,700 per week. For further information about fees and what the fee includes please contact the Provider. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent surveys to service users and staff. We had three surveys back from staff members and three back from service users. All of the surveys were positive about the service. Service users said, staff support us when we feel low, staff help us to choose our clothes and help us with our money. Staff said, We promote independence and maintain a happy, safe environment. All the staff work to ensure that service users are happy and healthy. The training is excellent. What has this told us about the service? The last key inspection of this home was 08/02/08. We made three requirements at the last key inspection. We found evidence that these requirements have been met. We have carried out an Annual Service Review since the last inspection. The manager completed the AQAA (Annual Quality Assurance Assessment) and returned it when we asked for it. The AQAA is well completed and gives good evidence of what they do well, what could be improved and how they intend to improve outcomes for people who use the service. The AQAA shows that they continue to seek and listen to the views of the people who use the service. Some changes and improvements have been made based on peoples views including changes to the menu and activity schedules and involving service users in recruiting new staff. This means that service users get to have a say about who may potentially support them. The AQAA shows that issues relating to equality and diversity are understood and supported. The AQAA gives evidence of why and how the home is value for money. The manager has identified barriers to improvement and has ideas about how to overcome these barriers so the home continues to improve. They continue to use a person centred assessment tool to find out about peoples needs and hopes for the future. This ensures that they have the right number of skilled staff and other resources to meet peoples needs and support personal goals. There is Annual Service Review Page 4 of 7 information available about the service to help people decide about moving in although there are no current vacancies. Everyone has been involved in developing an individual person centred plan and where necessary a positive behaviour support plan. This means that what people want out of life and how they want to be supported is recorded and a plan is in place for staff to follow to support this. Everyone is involved in reviewing their plans so staff know if they are still providing the right support to enable people to achieve. The AQAA says they encourage people to take reasonable risks after risk assessments are carried out to ensure that people are supported and enabled and not restricted. People have opportunities to take part in a wide range of activities, community-based activities and in house. One person has had support to gain employment and another person is learning computer skills. Two people are attending college. Trips and holidays have been planned which people have enjoyed. Cultural needs continue to be supported. Everyone is supported to be involved in the day to day running of the home including the housework, planning the meals and cooking. This has lead to people increasing their skills and confidence. Service users told us they can choose how to spend their days and evenings. The AQAA shows that people continue to have the support they need with their personal care. Staff continue to work with health care professionals to ensure that people remain well and healthy. Medication practice continues to be safe. People are having support to take more control of their medication, health and personal care needs. There is a complaints procedure and systems are in place to support people to air any concerns. There have been no complaints about the service since the last inspection. There are policies and procedures in place to safeguard people from harm and abuse. There are systems in place to safeguard peoples money. All service users said they feel safe and know who to talk to if they had a complaint. Service users told us that staff listen and treat them well. There have been some improvements to the home including the redecoration of the lounge and two bedrooms. New sofas have been purchased for the lounge and there are more improvements planned. All three service users said the home is always clean and smells fresh. The staff team is stable with some longstanding staff who know service users well. The induction of new staff is focused on service users needs so staff get the underpinning knowledge they need. There is a training manager who organises mandatory courses and courses relating to peoples needs. Staff also have access to e learning. More than 50 of staff have a National Vocational Qualification. Recruitment checks continue to be robust protecting service users with service users having a say about who might potentially support them. The manager says she plans to attend more regular staff meetings and supervision meetings. Staff told us that the have the training and support they need. They said they feel that there are enough staff to meet peoples needs. A service user voted for the staff to receive a best team award. The manager has the skills, experience and required qualifications to manage the home and has been a home manager for several years. The manager also manages another company home nearby and is registered with us so she has passed the fit person process. There are sound monitoring and audit systems in place to check practice. This protects service users. The AQAA shows that the required health and safety checks are carried out of the Annual Service Review Page 5 of 7 premises and equipment. What are we going to do as a result of this annual service review? From the information we have our judgment is that the home continues to provide a good service to the people who live there. We can inspect the home at any time if our judgement changes. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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