Latest Inspection
This is the latest available inspection report for this service, carried out on 14th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 45 Sycamore Grove.
Annual service review
Name of Service: 45 Sycamore Grove The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Malcolm Kippax Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 45 Sycamore Grove Trowbridge Wiltshire BA12 9LE 01225760956 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Ordinary Life Project Association Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 45 Sycamore Grove is one of a number of care homes in Wiltshire that are run by the Ordinary Life Project Association (OLPA). The property is a detached bungalow in a residential area of Trowbridge. Trowbridge College is nearby and there is a convenience store at the end of the road. Each person who uses the service has their own room. There are a lounge and a dining room for communal use. The home has a domestic style kitchen, with a separate laundry and utility area. People who use the service receive support from a manager and permanent staff team. There is at least one person working at the home throughout the day. Extra staff are deployed at certain times. Information about the home is available in a Statement of Purpose. Copies of inspection reports and information about fees can be obtained from the OLPA head
Annual Service Review Page 2 of 6 office at Beckford House, Gipsy Lane, Warminster, Wiltshire, BA12 9LR. Inspection reports can also be seen on the Commissions website at www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the home. - Surveys that have been returned to us giving peoples views about the home. - Information we have about how the home has managed any complaints. - What the home has told us about things that have happened. These are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. - Relevant information from other organisations. - What other people have told us about the home. What has this told us about the service? We received an AQAA from the manager, which gave us information about the homes strengths and what has happened during the last 12 months. The home summarised what it does well: - Strives to work in a person centred way. - Strives to provide an equitable service. We were told in the AQAA about changes that have been made as a result of listening to the people who use the service: - The keyworking role allocation is reviewed annually. - Reviewed rota provision to support residents to participate in chosen activities. Other improvements during the last 12 months have included: - Providing individual holidays for residents at the OLPA caravan in Weymouth. Reviewing a Person Centred day provision service for one resident. - Supporting participation and attendance of Organisational Service Users Focus Group. - Forged links with a church on a social basis. - Supporting one resident to fulfil an induction to a gym. - Redecoration of the kitchen. We were told that equality and diversity were being promoted through individualised Person Centred Planning. Staff members had received external training in equality and diversity during the last year. Training in Health Facilitation had also been provided. It was reported that the people who use the service did not yet have Health Action plans, although there were plans to complete these. We were told about other plans for the next 12 months. These include: - Having a staff team who are 100 NVQ qualified. - The redecoration of rooms. - Annual Service Review Page 4 of 6 Reviewing residents activities with them using Person Centred Planning. - Researching community based activities support networks for residents. Continue to use the internet to access information. Overall we thought that the home had made a number of improvements during the last year, which had enhanced the service that the people at the home receive. As part of this ASR, we sent surveys to the home so that these could be given out to the people who use the service, to staff, and to social and health care professionals. We received surveys back from two people who use the service. Their responses were generally positive about the home. People told us that staff treated them well, they knew who to speak to if not happy, and knew how to make a complaint. We had five surveys back from staff members. Staff told us that they were always given up to date information about the needs of the people who they supported. They knew what to do if somebody had concerns about the home and confirmed that their employer had carried out checks, such as references and a Criminal Records Bureau (CRB) disclosure, before they started work. We asked staff in the surveys about what the home does well. The staff members commented about different aspects of the home: - Service users are well provided for and provides a good working environment for staff. - Makes an effort to give the best service to the service users while respecting individuals needs. - Provides individual support for each resident ... opportunity to live a fulfilled life. - This is a very happy home. It is very well managed and we all work very well as a team. Staff also mentioned things that the home could do better: - Encourage the service users to make their own choices and do more for themselves. - House funding is limited which can affect certain aspects of care. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 19th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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