Latest Inspection
This is the latest available inspection report for this service, carried out on 9th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 46a Court Road.
Annual service review
Name of Service: 46a Court Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula Cordell Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 46a Court Road Kingswood South Glos BS15 9QG 01179095459 01179709301 max@aspectsandmilestones.org.uk admin@aspectsandmilestones.org.uk Aspects and Milestones Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 5 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 46a Court Road is one of a number of homes operated by Aspects and Milestones Trust. Mr Horgan is the registered manager. The home is registered to provide accommodation and personal care to five residents with learning disabilities aged 18 years and over. The property is situated in Kingswood, five miles from the centre of Bristol. Shops are a few minutes walk from the home. There are local bus services and the home also has its own minibus. Accommodation consists of a main house with four bedrooms. Two bedrooms are situated on the ground floor. There is a purpose built bungalow to the rear of the property that accommodates one resident who is supported to live semi-independently. The fees at the time of publishing this report were in the of range 929.81 to 1009.98 pounds per week. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to use by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service (4), staff (4) and one health professional. 3. Information we have about how the service has managed complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. From reading the annual quality assurance assessment it was evident that the people living in the home were the focus and the home is exploring how individuals can be more involved ensuring that 46a Court Road continues to be suitable. The annual quality assurance assessment stated that the home is planning to move to supported living and the present individuals will be reassessed as part of the process. The last visit to the home was on the 26th July 2008, this provided further evidence that the home was providing good outcomes for the people living in the home. This report can be sought from the Commission for Social Care Inspections Web site. Surveys from people living in the home confirmed that they could do what they wanted during the day, evening and at weekends, all confirmed they knew how to make a Annual Service Review Page 3 of 5 complaint, and stated the home was always clean. All said that the staff treat them in a respectful manner and respond to what they are saying. General comments from people who use the service included I like living here and want to live here forever. I can go out whenever I want, I can make a decision in the morning about what I want to do and The staff care for me. Feedback from staff was mixed in relation to the support their receive and the direction with comments ranging from always, usually to sometimes. One person said their induction did not cover what they needed to fulfill their role whilst the other three said it mostly covered what they needed. Comments from staff included The team work very well together when staff need help but an improvement was that the team could relay more to each other. Two members of staff said that the home could improve on confidentiality with hand overs and one to one supervision sessions being conducted in private. The manager needs to ensure that hand overs etc are conducted in privacy and ensure that the support mechanisms are in place for the individual team members including a comprehensive induction. Feedback from a health care professional was positive stating that the information shared is appropriate, that individuals health care needs are being met and the service acts upon the advice given. The professional had ticked always to staff treating individuals in a respectful and dignified manner. The home continues to let us know about things that have happened since our last visit and they have demonstrated through telephone conversations where relevant they have managed and addressed the issues as detailed in the notifications. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 26th July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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