Care Home: 47 Festing Grove

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What the care home does well The home provides care and support to enable users of the service to live fulfilling and meaningful lives. Residents are given choice in their day-to-day lives with appropriate support provided by staff at the home. There is an effective care planning system in place and each resident has a key worker who assists individuals to be involved as much as possible in this process. Residents are supported to access the local community and to undertake leisure pursuits of their choice and all residents have access to day services with individual programmes of activities. The home has a dedicated and stable staff team and they receive appropriate training to enable them to provide effective support to residents. What has improved since the last inspection? Since the last inspection the manager of the service has been registered with the Commission for Social Care Inspection (CSCI). The home has developed its quality assurance system to monitor the quality of the service provided. What the care home could do better: No requirements or recommendations have been made as a result of this visit. However, there were 3 areas identified that could improve the service for residents and these were: The homes medication cabinet was checked and this was suitable for its current purpose, at present. The home does not currently hold any controlled drugs, however the law concerning the storage of controlled drugs has recently changed and the home was reminded that should there be a need for any controlled drugs to be held at the home in the future, they must be stored in a proper Controlled Drugs Cupboard. A proper Controlled Drugs cupboard is one, which meets the standard set in the Misuse of Drugs (Safe Custody) Regulations 1973. Suppliers of CD cabinets can confirm that a cupboard meets the legal requirements. The home employs a total of seven permanent care staff and there are two bank staff that cover for holidays and sickness. Currently there is only one member of staff who has completed NVQII training. In order to ensure that residents are supported by competent and qualified staff the home needs to support more staff to complete NVQ training. The home has developed a quality assurance procedure, however this has not yet been fully implemented, questionnaires have been developed for residents, staff, relatives and other professionals, there are monthly regulation 26 visits and there are regular resident and staff meetings. However to ensure that there is an effective quality assurance and quality monitoring system in place to benefit those living at the home the manager will need to take this forward and collate responses to questionnaires and provide evidence that the views of residents and other stakeholders are taken into consideration. CARE HOME ADULTS 18-65 47 Festing Grove Southsea Hampshire PO4 9QB Lead Inspector Michael Gough Unannounced Inspection 07th May 2008 09:30 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service 47 Festing Grove Address Southsea Hampshire PO4 9QB Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 023 9283 2427 www.c-i-c.co.uk. Community Integrated Care Miss Emma-Louise Tierney Care Home 4 Category(ies) of Learning disability (0), Physical disability (0) registration, with number of places 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 16th May 2007 Brief Description of the Service: 47 Festing Grove is situated in Southsea and managed by Community Integrated Care (CIC). The home is close to local shops and other amenities and a short walk away from the sea front of Southsea. Residents of the home have access to transport as the home has a car that can be driven by staff. The home is a two-storey building consisting of four single bedrooms of which two are on the ground floor and two on the first floor. The home has two bathrooms and both are close to resident bedrooms. On the ground floor is a lounge, kitchen and open plan dining room. To the rear of the property is a small courtyard garden. The building is accessible on the ground floor. At the time of writing this report fees were £1150 a week and these are dependant on residents needs and the level of support required. Chiropody, hairdressing and toiletries are not included. Service users contribute towards clothing, transport, outings and holidays assisted by an amenity fund from the registered provider. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience Good quality outcomes. This report details the evaluation of the quality of the service provided at 47 Festing Grove and takes into account the accumulated evidence of the activity at the home since the last inspection, which was carried out in May 2007. The inspection took into account the homes Annual Quality Assurance Assessment (AQAA) that was forwarded to us prior to a site visit to the premises and this provided us with good information about the home. Included in the inspection was an unannounced site visit to the home, which took place on the 7 May 2008. Evidence for this report was obtained from reviewing the homes completed AQAA, reading and inspecting records, touring the home and from observing the interaction between staff and users of the service. It was also possible to gain the views of the people living at the home and we had the opportunity to speak with two residents and two members of staff. The homes manager was not available during the visit and a support worker assisted the inspector throughout the visit. The home is registered to provide support for 4 residents who have a learning or physical disability and at the time of the inspection the home was full. What the service does well: The home provides care and support to enable users of the service to live fulfilling and meaningful lives. Residents are given choice in their day-to-day lives with appropriate support provided by staff at the home. There is an effective care planning system in place and each resident has a key worker who assists individuals to be involved as much as possible in this process. Residents are supported to access the local community and to undertake leisure pursuits of their choice and all residents have access to day services with individual programmes of activities. The home has a dedicated and stable staff team and they receive appropriate training to enable them to provide effective support to residents. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 2 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Prospective users of the service aspirations and needs are assessed before they move into the home. EVIDENCE: The completed AQAA stated that the home has a policy and procedure in place with regard to admissions to the home and this was seen at the site visit. Social service assessments are undertaken as well as the homes in house assessments. No new residents have moved into the home since the last visit to the home and the last person to be admitted was over 2 years ago. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6, 7 & 9 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents assessed needs and personal goals are reflected in an individual plan of care and they are supported to make decision about their lives with assistance given by staff. Residents are supported to take responsible risks and this allows them to live an independent lifestyle as much as possible. EVIDENCE: Care and support plans were seen for 2 residents and these were clear and easy to follow and gave clear information for staff on what support was needed and how and when this support should be given. Both care plans had clear information and was person centred, the plans had details of daily routines around the home, personal hygiene, socialisation, behaviour, care at night, likes and dislikes, leisure activities, work, education and good information about the person. There was information about sexuality and good information for staff so that they could provide the support required. All residents have key workers and they review care plans monthly with residents, the reviews include information on what has been achieved, what has been learnt and how things could be improved. The reviews also gave the resident 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 10 the opportunity for a one to one discussion and they were able to say if they were having any problems. Any changes are discussed at monthly team meetings and implemented as required. Staff are made aware of any changes through regular meetings and also via the communication book in use at the home. All residents have had a 6 monthly review and an annual review with Social services; families are invited to attend reviews, as are any other interested parties. Daily recording takes place and there is good clear documentation to evidence care delivery. Residents are supported to make decisions about their day to day lives and staff were observed interacting with residents and taking their views into account, there was evidence in care plans of resident’s preferences and there was information in care notes which showed that they had been offered choices and also detailed the choices made. The home holds monthly resident’s meetings and there were also one to one sessions with their key worker. All staff knows each resident well and they are able to express their views and wishes to staff who then ensure that their wishes are acted upon. Resident’s spoke with stated that they were able to make their own decisions and that staff respected this. One comment from a service users stated, “ The staff are very good and look after me” Both resident’s who were case tracked had risk assessments in place and these gave details of the assumed risk and the support required and also the action staff should take to minimise the risk. Two residents were allergic to penicillin and there were risk assessments in place to cover this. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 11 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 15, 16 & 17 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Resident’s are encouraged and supported to be part of the local community and to be involved in appropriate activities. Resident’s benefit from support to maintain social contacts and daily routines at the home respect their rights and responsibilities. Meals at the home are flexible and resident’s benefit from a healthy diet. EVIDENCE: We were told that none of the resident’s have expressed an interest in gaining any form of employment and until very recently one resident was attending a local college but she has decided that she no longer wants to attend and staff have respected her wishes. Monthly reviews detailed the decision made by the resident. All of the resident’s have access to day service and each has their own individual programme of activities. On the day of the visit, two of the residents were out when we arrived. One resident is currently taking a break from day service and staff at the home are utilising the time when he should 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 12 be at day service to participate in other activities and on the day of the visit he went out with a member of staff to do some shopping and also to have lunch. Resident’s spoken to said that they liked going out into the community, one resident told us that he wanted to go to the pub in the evening and staff confirmed that this would take place. Another resident was keen to tell us that he was going to Edinburgh for a week’s holiday in August and that he was going to go to the Edinburgh Tattoo. The home has a visiting policy and this was seen to contain good information. Family and friends are welcome at any time and resident’s are encouraged and supported to maintain family links and staff supports them to keep in touch and visit their parents if appropriate. Review notes gave details of when visits take place. Staff were observed interacting with residents and their preferred form of address was used. The two resident’s who were at home on the day of the visit had limited communication but made it clear that they were very happy at the home and it was clear that resident’s and staff get on well together. Routines in the home respected resident’s rights to be involved as much or as little as they want. Mail is given to them unopened and staff support them with their mail. Menu’s at the home are made up each week by the staff after a menu planning meeting with the resident’s and this meeting helps to ensure that the likes and dislikes of residents are taken into account as is their nutritional needs. Records of the meeting and copies of the weekly menu are kept. Resident’s are offered a choice of cereals and toast at breakfast, the lunchtime meal is usually a snack type meal and this is normally a packed lunch, which residents make with staff support as required. The main meal is usually in the evening and three of the resident’s sit down together to eat, one resident prefers to eat on his own and has his meal either in his room or in the lounge. The menu is flexible and allows for change at short notice and this gives residents the opportunity to go out to eat or choose a take away if they wish. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 13 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18, 19 & 20 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Resident’s receive personal support in the way they prefer and their physical, emotional and health needs are met. The homes policies and procedures with regard to medication provide protection for residents. EVIDENCE: Personal support is given flexibly and resident’s plans give clear information to staff on how they would like their personal support to be given. Care plans had information that two residents are able to attend to their own personal care needs and support is normally verbal prompts but staff will give extra support if needed. The other two resident’s require a higher level of support and their care plans details what support is needed. There is a mix of both male and female staff and each resident has a key worker and they have been involved as much as possible in their selection. Personal support is given in private and the preferences of resident’s on who they prefer to give them the support they need is respected. The home has a policy on cross gender care and if at all possible same sex care is offered and given. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 14 All of the resident’s at the home are registered with the same GP surgery, however they have different GP’s. Resident’s visit a community dentist and optician and a visiting chiropodist calls every 6 – 8 weeks. Residents are able to access other health care professionals such as district nurse’s, occupational and speech therapists through GP referrals. The local learning disability team also provide support for residents and staff as required. A detailed form is completed after each health care professional visit to provide clear information about the appointment and treatment given. The home has a medication policy and all staff have received training in the administration of medication. The home uses a monitored dose system for medication and records were inspected and found to be accurate and up to date. There is a clear procedure for any “when required” medication and specimen signatures were kept for all staff that administers medication. The home’s medication cabinet was checked and this was suitable for its current purpose and the home does not currently hold any controlled drugs. The law concerning the storage of controlled drugs has recently changed and the home was reminded that should there be a need for any controlled drugs to be held at the home, they must be stored in a proper Controlled Drugs Cupboard. A proper Controlled Drugs cupboard is one, which meets the standard set in the Misuse of Drugs (Safe Custody) Regulations 1973. Suppliers of CD cabinets can confirm that a cupboard meets the legal requirements. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 15 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 & 23 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is a clear and accessible complaints procedure, which includes timescales for the process and residents can be confident that their views would be listened to and acted upon and any complaints are logged and responded to appropriately. The home has policies and procedures to help protect residents from of abuse. EVIDENCE: The home has a clear and accessible complaints procedure, and this was in an accessible format for the users of the service and there was also an audio CD of the complaints procedure. The complaints procedure contained all of the required information and gave details of how to contact the CSCI. The home’s completed AQAA states that there has been one complaint to the home and this was clearly recorded and responded to appropriately. Two staff members spoken to were aware of the complaints procedure and both said they would support residents to make a complaint if they wished to do so. The home has a clear policy on adult protection and also has a copy of the Hampshire Adult Protection Guidelines. There is a whistle blowing policy and procedure and staff also receive training with regard to adult protection and POVA as part of their induction and refresher training is carried out annually. Two staff members spoken to confirmed that they had received training and were aware of their responsibilities in this area. Financial procedures were not fully checked, as the manager was unavailable and all financial records were not available, those that were available for resident’s weekly allowances were checked and up to date and provided a clear audit trail. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24 & 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Resident’s live in a homely and comfortable environment and the home is clean and hygienic and free from offensive odours. EVIDENCE: A tour of the home was conducted and the home is laid out over 2 stories. There are four bedrooms two on the ground floor, which are used by the male resident’s and 2 on the upper floor used by the female resident’s, each floor has its own bathroom with WC close to resident’s rooms. There is an office/staff sleep in room on the upper floor and this also has its own shower and WC. Also downstairs is a domestic kitchen, a large lounge and open plan dining room. All areas of the home were clean and furniture and fittings were of good quality and homely in appearance. The service was clean and hygienic and there were no offensive odours. There is a separate laundry, which has washable floors and walls. There is a domestic tumble drier and a washing machine that can wash clothing at appropriate temperatures. Resident’s do their own laundry each day and staff provide support as required. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 33, 34 & 35 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Staff employed at the home have the competencies required to meet residents needs, however they would benefit from formal qualifications. Resident’s are protected by the home’s staff recruitment procedures and are supported by trained staff. EVIDENCE: The home’s completed AQAA told us that the home employs a total of seven permanent care staff and there are two bank staff that cover for holidays and sickness. Currently there is only one member of staff who has completed NVQII. The registered person understands the need for more staff to complete NVQ and has told us in their completed AQAA that staff will be commencing NVQs this forthcoming September. One member of staff spoken with confirmed that she intends to start NVQ. There are no domestic staff employed at the home and care staff carry out all domestic duties with the resident’s. The staff Rota was looked at and this showed that there is a minimum of two staff member of duty at all times and the rota showed that for the majority of the day there were 3 staff members on duty. Staff spoken with said that the 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 18 staffing levels were sufficient and that the manager arranges extra staff at weekends when there was no day service and this allowed for spontaneous activities to take place. On the day of the inspection the homes manager was not available, therefore it was not possible to view recruitment records at this visit, as records were kept locked away for confidentiality reasons. The inspector did speak with two members of staff who said that their recruitment was robust and that CRB checks and references were taken up before they started work at the home. There is a training co-ordinator employed by the organisation who provides training for all staff employed at the home. We were told that all new staff complete induction on starting work at the home and this is done via Elearning and meets the Skills for Care Council minimum standards for induction. The staff member who assisted us during the inspection logged onto the E-learning site and showed us a detailed induction and training plan. The homes completed AQAA stated that staff receive regular training and the home’s staff training matrix seen confirmed this. Mandatory training is carried out in moving and handling, fire safety, medication, first aid, health and safety, food hygiene and core care skills. Additional training is also carried out for managing challenging behaviour, learning disability and care practices. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 19 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39 & 42 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home is run in the best interest of resident’s and the health safety and welfare of resident’s and staff are promoted and protected. The quality assurance systems are not yet imbedded enough to benefit those living at the home and now that the system is in place the manager will need to take this forward and collate responses to questionnaires and provide evidence that the views of residents and other stakeholders are taken into consideration. EVIDENCE: The manger of the home was not available at the time of the inspection, however she has been in post since January 2007. She was registered by CSCI in March 2008 and has a relevant qualification and has told us in the AQAA that she plans to undertake the Registered Manager Award at the earliest opportunity. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 20 The home has developed a quality assurance procedure, however this has not yet been fully implemented, questionnaires have been developed for resident’s, staff relatives and other professionals and there are regular regulation 26 visits, there are regular resident and staff meetings. The home’s fire logbook was inspected and all of the required training and testing is carried out, there is a fire risk assessment dated March 2008 and the home’s fixed wiring has recently been inspected and the home is awaiting the certificate. The Gas safety certificate was dated November 2007 and there is a Health and Safety checklist, which is monitored weekly. A handyman carries out routine maintenance and any major repairs are carried out by a housing association that own the building. There was a defect book where any defects are recorded and they are signed off, as work is completed. 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 X 30 X STAFFING Standard No Score 31 X 32 2 33 3 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 3 X 2 X X 3 X 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 22 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Maidstone Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI 47 Festing Grove DS0000011687.V363150.R01.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!