Latest Inspection
This is the latest available inspection report for this service, carried out on 17th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 47 Regents Park.
Annual service review
Name of Service: 47 Regents Park The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 47 Regents Park Heavitree Exeter Devon EX1 2NZ 01392423847 01392201324 info@regentsparkltd.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Regents Park Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is 3. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 47 Regents Park is a small registered care home for young adults. It provides individual care for up to three young people with learning or physical disabilities. The home provides bright, cheerful and nicely decorated family style accommodation with three single bedrooms. There is a garden to the rear of the property. The owner of 49 Regents Park, also runs 47 and 51, and the three gardens are joined together. Annual Service Review Page 2 of 6 The inspection report is on display. The cost of the service according to the manager is from #1000 per week with no extra costs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 27 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We received surveys from all of the residents living at the home. Forms were completed with assistance from staff. Surveys tell us that everyone was asked if they wanted to move into the home and had the opportunity to met others living there. One person said they stayed for a weekend before they moved in. Everyone also says that they choose what they do during the day and evening. Although verbal communication is difficult for some, everyone indicated how they make their views and wishes known to staff. The service aims to enable independence and encourages people living at the home to make their own choices and decisions. There have been no new admissions in the last year. The AQAA tells us that during the last year, commissioning of an independent expert to work with staff & services users have been a huge success, in the implementation of person centred plans for each of the service users. Although work has been extensive and time consuming , it has also been rewarding. Staff have undertaken training in Person centred planning. Work has also made great progress in implementing person centred plans & working policies for each service user, taking into account individual wishes and aspirations. The service has been re-shaped to reflect wishes, needs and aspirations of each Annual Service Review Page 4 of 6 individual. Service users are encouraged and supported to live active lives both within the home and the local community. The home is continually developing communication systems with service users in order to develop the ability to express whether they are in pain or discomfort. From our surveys, it is apparent that people living at the home feel confident that they are able to express their wishes. The home has a robust complaints procedure. All the residents say they know who to talk to if they have a concern or wish to make a complaint. No complaints were received in the last year. The environment is warm comfortable and homely. During the last year the home have liaised with the City Council to make provisions for recycling & clinical waste to be collected from the rear of the home, reducing the unsightly storage at the front. Policies and procedures in operation at the home were all reviewed during the year. In the last year a more comprehensive training programme has been delivered to ensure staff receive the appropriate training needed to continue delivering high quality of care. 9 permanent members of care staff are employed. Induction training is provided to everyone. 4 care staff have achieved and NVQ level 2 or above in care. There is a low staff turnover. One staff member left during the year. The proprietor has been managing the home over the last year since the resignation of the previous Registered Manager. A deputy manager has recently been appointed and is supported by a team of staff. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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