Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 7 Dove Lane.
Annual service review
Name of Service: 7 Dove Lane The quality rating for this care home is: The rating was made on: two star good service 1 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicky Hone Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service
Address of service: 7 Dove Lane Harrold Bedfordshire MK43 7DF 01234720019 Telephone number: Fax number: Email address: Provider web address:
Alan.Neate@aldwyck.co.uk www.aldwyck.co.uk Aldwyck Housing Association Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 6 0 0 1. The registered person may provide the following category/ies of service only: Care home only Code PC 2. The maximum number of service users who can be accommodated is: 6 to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 7 Dove Lane is a residential home for six adults with profound learning and physical disabilities. The detached bungalow was registered in 1993 and is located in the village of Harrold, Bedfordshire. The home is owned and managed by Aldwyck Housing Association. The home has six single bedrooms and these were a good size for ambulant people, however the changing needs of the people who use the service has
Annual Service Review Page 2 of 8 1 6 0 3 2 0 0 9 meant that the room sizes are not wholly adequate with the use of wheelchairs. The home has a lounge, dining room, kitchen, and laundry as well as bathroom and shower room, both including toilet facilities. Staff are provided with an office/sleeping-in-room, which has an en-suite facility. The home has its own vehicle with wheelchair access. The village has shops, pub, and church, which are all used by people who live at 7 Dove Lane. People also use leisure facilities in the nearby towns of Bedford, Northampton and Milton Keynes, such as theatres and cinemas. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection of 7 Dove Lane. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the manager in December 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who live at 7 Dove Lane. It gives the manager the opportunity to say what the home is doing to meet the standards and regulations, and how it can improve to make life even better for the people who live here. It also gives us some numerical/factual information about the service; - Surveys returned to us by people living at the home and their relatives/carers. We received 7 replies; - Information about how the home has managed any complaints; - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; - Relevant information from other organisations and what other people have told us about the service; - The key inspection we carried out on 16/03/09; - A telephone conversation with the manager on 26/02/10; and - Any other information sent to us by the home since our last inspection. What has this told us about the service? The manager sent us the AQAA on 15/12/2009 when we asked for it. The manager gave us a lot of information about the home, what it does well and where improvements could be made. The dataset at the end of the AQAA was fully completed, so we know some factual information about people who receive the service, and the staff. According to the manager, there are 16 staff who support the 6 people who live here. 7 of the 16 staff have been awarded a National Vocational Qualification in care, and another 5 staff are working towards the qualification. We inspected 7 Dove Lane on 16/03/09. In our report we wrote The service provides a warm and welcoming environment for people that is maintained by a dedicated and effective staff team. We judged that this home was providing a good service for the people who live here. At that inspection, all the areas we looked at we judged to be good or excellent. We made six requirements following that inspection about things the home could do better. In the AQAA, the manager has indicated that all the requirements have been met. Annual Service Review Page 4 of 8 People who live at 7 Dove Lane are not able to complete our written survey, so those returned were completed by relatives. When asked What does the home do well?, comments included Everything. We as a family are very happy with the way our relative and everyone else at Dove are taken care of; The home provides a very high quality of care. The management of the home is superb. Both management and staff are highly committed to the welfare of the residents; Look after the residents with the utmost care - they are all in very safe hands; The home is run very well. I think the staff are brilliant; I think 7 Dove Lane is fantastic - the people are cared for and well looked after; and Staff are very good. The manager is very helpful and very caring. When asked What could the home do better?, one person wrote Happy with the home the way it is; and another Updated perhaps. A 3rd person wrote The home is inadequate for purpose in terms of size but planning permission has been approved for a new home to be built that would meet the residents needs. However, the uncertainty over the proposed sale of the home means that there is no guarantee that the proposal will be implemented. In the AQAA summary the manager told us: 1. What our service does well: We deliver a good overall level of service with some aspects of the care that we deliver being outstanding with excellent outcomes. The home environment provided is nicely decorated, comfortable and homely, with individualistic choices reflected throughout. We provide a well equipped and well maintained home that is kept clean and in which safety is a high priority.There are challenges in our present accommodation that are addressed to ensure the best possible outcomes are achieved for the residents. The team demonstrate exemplary approaches to their work and really caring attitudes to the people and families who depend on them. We are focused and objective in supporting people through times of uncertainty by ensuring that we are consistent and forward looking. The staff are excellent role models, present a professional image and uphold the confidence of the people and families who use our service. We support people who have complex needs by delivering a valued professional service that meets their needs in a thoughtful and person centred way. Residents who have developed significant health needs, experience excellent care and consequently make the progress to improved health in the desired way with the minimum of discomfort and with positive emotional support through out. We safeguard them by taking a multi-faceted approach to all their needs The team at the home is dedicated and well trained to meet the needs of the residents, when needs change, the team changes the way they work with each individual to reflect this. We train the staff well and consult with staff to develop them and their experience of working at Dove Lane to improve the service that we give. We are always looking for ways to improve what we do. We take in to account the feedback that we get and we look for ways to be involved and keep informed on the sale of the home and service, to reassure residents and their families and others (including neighbours) that there is a future for our service where it is. We recruit and train staff in a professional way and enable staff to progress their careers. We promote care work as a valued career opportunity to all sectors of the community and aim to uphold the confidence of the public in our service by conducting ourselves professionally at all times.
Annual Service Review Page 5 of 8 2. How we have improved in the last 12 months. We have been successful in delivering a service during a time of change and with financial restrictions impacting on us. Delivering a consistent level of service has ensured that positive health outcomes have been achieved and social outcomes for the residents are maintained. We have centred the focus of the team to improving health and wellbeing and improving the appearance of the residents day to day environment. We have provided a variety of holiday experiences for the residents and day trips too. We have a team that are hard working and dedicated to what they do, this is reflected in the care that is provided to the residents. We continue to developed our experience of supporting residents who have become unwell, and of some who are suffering serious consequences of associated conditions. We have improved our knowledge of the Mental Capacity Act and the Deprivation of Liberty Standards. The Planning Authority has approved plans for new accommodation on this site. 3. What we could do better, and how we are going to do this: We will continually look for better ways of doing things in order to improve the service that we provide and move it forward. We aim to uphold the confidence our stakeholders have in our service. We want to be successful in what we do, so much so that a new provider can be found that would share our pride in what we do and relish helping us to build a home fit for purpose on this site. We will maintain the effectiveness of the team by developing our range of knowledge and experience. We will recruit to our established and well trained team and train new staff according to their needs. As a team we will keep up to date with new legislation and initiatives. All our efforts will be managed and coordinated to ensure that we as staff are leading performer in all that we do. We will monitor our performance to ensure that we really are providing great customer service and choice. In keeping with our determination to deliver the best outcomes for the residents at Dove Lane we are going to work in a manner that will ensure that we meet or exceed all National Minimum Care Standards and as a consequence achieve CQC ratings of Excellent in all areas where this is possible. We will demonstrate that our service is delivering excellent outcomes by providing more comprehensive evidence of the satisfaction that the residents, their families and others have in the person centred approach to service delivery that we provide. We will take on board the feedback that we receive from the CQC and all stakeholders and ensure that we act on the recommendations that we are given. The AQAA also identified that all the core policies were in place for this service, and that all safety checks have been carried out as required. Aldwyck Housing Association has announced it will be selling its care homes, including 7 Dove Lane. on 26/02/10 the manager told us that a further meeting had been held with all the families of Aldwyck residents, including families of people who live at 7 Dove Lane and a number of other interested parties, so that everyone is kept up to date with what is happening regarding the sale/transfer of services. The advocate who visits the home is also involved in making sure the people who live here understand as much as they can about the sale, and what this means for their future. What are we going to do as a result of this annual service review? Annual Service Review Page 6 of 8 From the information we have received we are satisfied that the home continues to offer good outcomes to the people who live here. We are not going to change our inspection plan, and will do a key inspection, or review by 16/03/11. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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