Care Home: 94 Eastern Road

Similar services:

• Flint House
• Hillview Farm
• Dalewood Respite Care
• Orchard,The
• REACH Upton Court Road
• The Cotswold Home
• Fairways
• Treloar College

What the care home does well The service provides individualised care that is based on detailed assessments to ensure that care needs are met. The staff and the people using the service have developed good relationships and people say that they receive the support they require. The residents are provided with a homely accommodation that meets their needs. There are a number of new developments in place such as information and care plans in pictorial formats to support the needs of people using the service. What has improved since the last inspection? All parts of the home were accessible to the people living at the service. Fire safety device has been put in place to the kitchen door as identified at the last visit. What the care home could do better: An up to date records of complaints received and action taken should be in place and staff updated on the process. The laundry room floor needs attention in order that it is impermeable and easily cleaned. Staff must review the storage facility in the laundry room and ensure that the residents are not put at risk when they access this area. The kitchen area, fridge and freezer are in need of regular cleaning and ensuring that food are labelled appropriately and staff adhere to food safety management. CARE HOME ADULTS 18-65 94 Eastern Road Portsmouth Hampshire PO3 6EW Lead Inspector Anita Tengnah Unannounced Inspection 25th March 2008 10:00 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service 94 Eastern Road Address Portsmouth Hampshire PO3 6EW Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 02392 825182 02392 825182 www.c-i-c.co.uk Community Integrated Care Post Vacant Care Home 3 Category(ies) of Learning disability (3), Physical disability (1) registration, with number of places 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 9th August 2006 Brief Description of the Service: 94 Eastern Road is a care home providing care, support and accommodation for up to three younger adults with learning disabilities. The home is a detached property situated at the junction of Eastern Road with Eastern Avenue, Portsmouth, close to some local shops. There are three good-sized bedrooms, two with en-suite facilities. The ground floor bedroom has wheelchair access and is suitable for a person with mobility difficulties. The large lounge/dining room and kitchen are situated on the ground floor. A garden surrounds the home and provides seating for use by residents and staff. There is ample space for parking at the rear. The service is provided by Community Integrated Care (CIC), a Charitable Trust and does not currently have a registered manager in post. The current fee charged is £1500 per week. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 stars. This means the people who use this service experience Good quality outcomes An unannounced visit was undertaken to the service on the 25th March 08 as part of the inspection. There were three people accommodated at the service. The process included a tour of the home, where a number of the bedrooms, communal area, kitchen and bathrooms were viewed. Service users survey forms were also sent to the people living at the service and their relatives in order to gain their views. Information gained from the Annual Quality Assurance Assessment (AQAA) was also used and included in this report, as was information gathered by the commission since the last inspection to contribute in assessing judgements in this report. The home has appointed manager who stated that he was in the process of submitting an application to register and with the commission. Care practices observed at the time of the visit showed that the staff and people using the care service had developed good relationships and care was provided in a respectful manner. We have received three residents and seven staff surveys and they were all positive about the care that was provided and the support available to staff. What the service does well: What has improved since the last inspection? All parts of the home were accessible to the people living at the service. Fire safety device has been put in place to the kitchen door as identified at the last visit. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 2 The pre admission process ensures that all appropriate information and assessments are available prior to admission to the service. EVIDENCE: The home has not admitted any new resident since the last visit. The admission process was looked at and discussion with the acting manager indicated that information, assessments and trial periods form part of the pre admission process. Care manager’s assessments and visits to people’s homes and involvement of other carers/ health professionals are also being included. Care records seen contained care manager’s reviews as part of care support. The home has a service user’s guide and statement of purpose that are available to all new/ prospective service users. The acting manager discussed that further development of this document was planned to include information in different formats. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 6,7,9 The care plans were good and contained information about the care needs and action needed to meet them. The residents are supported to make decisions about their daily lives Service users are supported to live independently within a risk assessment framework. EVIDENCE: The care records of two people were looked at as part of this visit. The service has a key worker system in place with a nominated carer are responsible for the individual carer’s needs. The care plans seen contained detailed information about personal care, likes and dislikes, family links, communication style diet and included risk assessments. There was evidence that the 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 10 residents’ inputs were sought as appropriate and they were involved in the formulation of the care plans. Some of the risk assessments included personal safety, hygiene, fall assessments, challenging behaviour, accessing kitchen, and going out. The care plans were person centred and provided staff with information of the person’s needs in order that care could be provided safely. The acting manager has developed and put in place care plan in pictorial format for one of the residents that contained good information about his assessed needs and action needed to meet these. There was evidence that the placing authority undertook yearly reviews of the residents and records of these were available. They are supported to take risks as part of independent living within a risk assessment framework. This included assessment road safety and 1:1 care when out in the community. Comments from our surveys indicated that support was provided in a respectful manner and took into account their wishes. The manager reported that all the residents had own bank accounts that they were able to access their monies as they wished. A sample of he monies kept at the service such as personal allowance for the residents indicated that this was satisfactory. Receipts were maintained for all transactions and two signatures were recorded. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 11 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 12,13,15,16,17 There is a range of activities available to meet their needs and people are encouraged to be part of the local community. The care practices ensured that people’s privacy and rights are respected. Meals provided the people with variety and choices that met with the residents’ satisfaction. EVIDENCE: The home has system in place to ensure that the residents are supported to take part in activities of their choice. Some of the activities included attending clubs in the community, personal shopping, arts and crafts, bowling, pubs, home cooking, gardening. Another resident had a variety of videos of his choice in his room that he was 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 12 supported to access and enjoyed them. The staff reported that one of the residents supported the local football team and staff assisted him to watch the games on television regularly. On the day of the visit there was only one resident at the service for a short time and he went out with his support worker. The other residents were attending college as part of their planned activities of daily living. The acing manager reported that plans had been put in place for the residents’ holidays and staff would be accompanying them. The residents are supported to be part of the community and one of them went out bowling on alternate Saturdays. They maintained links with their friends and family and there is an open visiting policy in place. Interaction and care practices observed showed that the staff treated the residents with respect and their rights to privacy respected when receiving personal care. It was evident that they had developed good relationship with each other and the three comments we received indicated that they are assisted in making decision about their daily life. Other comments were that staff “always” act and listen on what they say. The residents are supported to maintain links with their family and they are involved in planning the care of their relative as preferred. One of the resident said that they enjoyed weekends away with their family. People are offered choices and supported in their activities. The manager discussed that all three residents had an action plan in place, risk assessments and staffing had been put in place to enable them to go on holiday during the summer. The service had a four weekly menu that was varied and offered choices. The staff reported that the menu was flexible and the residents were involved in the choice of the menus. The care plans included weekly food shopping and food preparation as part of their learning/ developing life skills within a risk assessment framework. Hot and cold drinks and snacks were available at all times. Detailed records of meals taken were seen in all three residents daily diary as kept by the home. The acting manager was addressing the gaps in food records as identified at the time of the visit. Any areas of concerns regarding dietary needs are addressed through referral to dieticians as appropriate. As discussed the development of the menu in a pictorial format would provide appropriate information and assist people in making informed choices as needed. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 13 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 18,19,20 Support was provided that met with the satisfaction of the residents. The management of health care needs of the residents and access to external professionals was good. Medication management was satisfactory. EVIDENCE: Care records seen indicated that people are supported to be independent with their personal care, however where prompts are needed these were recorded in the plans. All personal care are provided in private and where resident’s wishes indicated for care to be provided by person of the same gender this is respected. All the residents are accommodated in single rooms and staff stated that keys to their rooms are available to them as requested. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 14 The residents are registered with the local GP and staff reported that they have the support of the local trust. One of the resident had been referred to a speech therapist and action plan was in place that included an exercise plan. The residents care plans showed that they attended orthotic clinics, opticians and dental care in the community. The acting manager reported that there had been a problem with accessing dental care for one resident through lack of community dentists, however this had recently been resolved. The service has procedures in place for receipts of medication that was brought into the home. Records seen indicated that these were recorded on the Medication Administration Record (MAR) sheets. All medication was stored safely at the time of the visit. The acting manager had developed an audit system where the medication is audited daily. The medication record was not completed on the MAR sheet for the morning dose for two of the residents but recorded on the audit form. As discussed the double recording can cause confusion and system must be in place to ensure that MAR sheets are completed following administration of medication. We noted that one of the resident was prescribed a pain- killer to be given as required, however this was not available. The manager stated that the resident had not required this medication and this would be addressed immediately. The registered person must ensure that prescribed medication is available to the residents to ensure their needs are met even if these are “as required medicine”. There was no one administering his or her own medicines at the time of the visit. Risk assessment had been completed and records were maintained. The acting manager confirmed that none of the residents were receiving controlled drug at the time of the visit. Facility for the storage of controlled medication was in place. It was noted that prescribed medication for two residents had not been returned and these had expired. There was no current record of these medications at the service, as the home was using the monitored dosage system for all other medication. The registered person must ensure that medication is managed appropriately and medicines are disposed of as required for the safety of the people using the service. The acting manager reported that staff received medication training internally. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 15 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 22,23. There is good information including a pictorial format for the residents on what to do if they are unhappy. Procedures were in place for the prevention of abuse and ongoing training ensured that staff had the necessary information to record and report any allegation of abuse. EVIDENCE: There was clear information available for the residents on what to do if you are unhappy. The home has a system of regular key worker review and included 1:1 with the resident on a monthly basis. The staff stated that these involved the family of the residents as appropriate. There was a complaint procedure available however the complaint log could not be located. Information from the AQAA stated that the home had not received any complaint. The home has developed a pictorial complaint procedure that was available at the service. An audiocassette of the complaint procedure was also available to the residents. Comments from the residents were they would talk to the staff or their families if they were unhappy. The six staff surveys we received indicated that they knew what to do if someone raised a complaint. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 16 The manager has put in place a complaint log at the time of the visit, as this was not available. He stated that staff would be updated on the process of recording in the log all concerns/ complaints they receive. The home has the adult protection procedures in place and the acting manager reported that training in safeguarding was available to staff. The commission has received no report of any allegation of abuse regarding the service. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. 24,30 The people were provided with a clean and homely environment that met their needs. The infection control procedures were adequate. Further development and renovation of the laundry area is needed to ensure that people are protected. EVIDENCE: The residents were accommodated in a well- maintained, warm and homely environment. Furnishing was of very good standard and appropriate to the needs of the residents. The service users are provided with comfortable communal areas where activities are undertaken. The bedrooms were nicely furnished, highly personalised. It was evident that the residents are offered choices and supported in making their bedrooms their own. People were 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 18 encouraged to bring in items of personal belongings. An inventory of items brought in was kept. Equipment such as a mobile hoist was available for one of the residents in order to meet his assessed needs. Staff reported that recent refurbishments included new carpets to all the bedrooms. The home has a laundry that is accessed through the kitchen. The laundry was fitted with a washing machine and dryer. Infection control procedures were in place where gloves were available in the laundry. The staff reported that the residents are supported and undertook their washing as part of their independent living skills. The laundry floor was not impermeable and this area was in need of renovation to ensure that the floor can be cleaned. A risk assessment and procedure for transporting soiled linen through the kitchen area must be in place as part of infection control procedures. The kitchen was accessible to people using the service. It was noted that food kept in the fridge were not labelled with dates of opening as required. Frozen meal was found defrosted in the fridge and can put the residents at risk. This was discarded at the time of the visit. The registered person must ensure that food is managed safely at all times and regular cleaning programme is in place for the kitchen to include worktops surfaces, dry food cupboards and bins. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. 32,34,35. The staff ratio and skills are adequate to meet the present needs of people living at the service. Recruitment process is in place but not assessed on this occasion. The staff -training programme is satisfactory. EVIDENCE: The home has a planned staff roster in place that the staff stated that there was adequate staff to meet the current needs of the people accommodated. On the day of the visit there were two staff caring for three residents. The staff also undertook cleaning and cooking duties as part of their work. The acting manager stated that the day duty had x2staff who worked long days and one staff came in to support the residents between 9-5 There were two staff on the afternoon shift and night duty has one sleeping staff. The acting manager was on call and was available for extra night support as needed. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 20 Interaction observed showed that the staff had developed good relationships with the residents. Care was provided in a relaxed and respectful manner. There is a training programme in place for all staff and a number of trainings had been planned for March 08. These included health and safety, moving and handling, food hygiene and safeguarding. The staff reported that they had recently completed training in management of medication and epilepsy. The manager reported that x5 staff had achieved National Vocational Qualification (NVQ) 2 or above. There is one staff who has not completed this training. The home has an induction process for all new staff. The acting manager is aware that new staff will be required to complete the Learning Disability Award Framework (LDAF). The service has a recruitment procedure in place. The manager reported that all checks such as POVA first and CRB are undertaken prior to employment. This was not assessed on this occasion, as the home has not recruited any new staff since the last visit. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 37,39,42 There is an acting manager at the service. Application to register with the commission is needed. There is a good internal audit in place that includes an action plan. The procedures for maintaining the health and safety of people using the service are satisfactory. EVIDENCE: The service has appointed a manager who has not as yet applied to register with the commission. The acting manager reported that he has started this process and would be submitting an application to us soon. The acting manager has a number of years’ experience of working with people with 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 22 learning disability. He stated that he was in the process of completing the NVQ level 4 in care. The acting manager reported that he had completed his Registered Manager’s Award (RMA). There is an internal audit system in place to monitor how the home was meeting their commitment as per their statement of purpose. The last audit was completed in July 07 and an action was formulated to deal with the issue raised. This has now been completed and holidays have been booked for all three residents at the service. The last inspection visit required the registered person to ensure that selfclosing fire doors must only be held open with mechanism approved by the Fire Safety Officer. This has been rectified and appropriate door guard has been fitted. Risk assessments for access from the kitchen to the laundry and for the hazardous substances stored in the laundry must be developed to ensure that these do not pose risk to people using the service. The acting manager reported that the service was taking action regarding the rodent problem and it is recommended that advice sought from the appropriate authority such as environmental health department. Risk assessment should also be in place for any hazardous substance that may be used at the service to eliminate this problem. A sample of the fire safety measures showed that there was a programme of weekly fire alarm testing, training in fire safety and servicing of equipment. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 X 30 2 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 2 X 3 X X 2 X 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 24 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard YA30 Regulation 13(3) Requirement The laundry area must be refurbished to ensure that the floor can be kept clean, as part of infection control process. Timescale for action 15/05/08 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard YA30 Good Practice Recommendations Risk assessments for the transport of soiled laundry through the kitchen should be developed and action put in place. 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Maidstone Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI 94 Eastern Road DS0000061646.V360969.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!