Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abacus House.
Annual service review
Name of Service: Abacus House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Barber Date of this annual service review: 0 7 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 55 Victoria Road Swindon Wiltshire SN1 3AY 01793511181 Telephone number: Fax number: Email address: Provider web address:
info@holmleigh-care.co.uk www.holmleigh-care.co.uk Holmleigh Care Homes Ltd Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability Conditions of registration: That the two bedrooms on the second floor and the single bedroom leading from a single staircase off the rear lounge are not to be used by service use r or staff until a fire safety sprinkler system has been installed. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Suzanne Hanratty is no longer the registered manager. The deputy Maria McCoy is now the manager and is about to apply to become the registered manager. Number of places (if applicable): Under 65 Over 65 7 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is close to Swindon Old Town centre on a busy road. It is one of a number of homes owned by Holmleigh Care. It offers care and accommodation to adults aged between 18 and 65 years who have a learning disability and may have associated needs that challenge. It was first registered in August 2005 for 7 service users. The
Annual Service Review Page 2 of 6 accommodation is on three floors and all of the bedrooms have an ensuite shower room with a toilet and hand washbasin. On the ground floor, there is a dining room, a kitchen with a separate utility room that leads to a sitting room and a staircase for another bedroom. There is also a small garden and patio to the rear of the home and car parking space. Abacus House is staffed twenty four hours a day including awake staff at night time. In response to a condition of registration the home has a sprinkler system installed. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave some numerical information about the service. * Information we have about how the service has managed any complaints. * Surveys that we have received from people who use the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection on 28 January 2008. * The last annual service review on 6 January 2009. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. They told us what they do well: Provides a homely environment, service user led service, develope service user participation and the wider community. Provides quality care to support service users to develop daily living skills towards their personal goal of independence. They gave us information about improvements in the last twelve months: Continued improvement in sharing information with relevant agencies to ensure holistic delivery of support provided to meet individual service users needs. Recruitment of AQAA consultant to improve self monitoring and auditing processes. Recruitment of supported living consultant to co-ordinate successful transition to service users moving on process. They also told us what they could do better: Implement what we could do better from all standards. Manager and deputy to delegate tasks to seniors and support workers to give ownership of the home. Service users to be encouraged to take the lead in completing tasks e.g. from menu planning, purchasing choice of ingredients, meal preparation. We received survey forms from three people who lived in the home. They told us that are they had been asked if they wanted to move into the home and had been given enough information to decide whether it was the right place for them. They said that Annual Service Review Page 4 of 6 they made decisions about what they did each day and could do what they wanted during the day, evening and at weekends. They knew who to talk to if they were not happy and they knew how to make a complaint. They said that the home was always fresh and clean, the staff treated them well and the staff listened to them and acted upon what they said. We asked people what the home does well. They told us: Help us around the house if we need anything. Most things. Cooking. We asked people what the home could do better. Comments included: Nothing. Nothing I can think of. No. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We looked at the information in the AQAA and the surveys and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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