Care Home: Abbey The

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What the care home does well This service makes sure people have their needs well assessed before they come to live at The Abbey. The assessment is used to write a care plan so that staff can follow what care needs and personal preferences people have. The care plans are detailed and thorough so that people can be treated as individuals. Medication is well handled and risks are well managed within an understanding that living a full and interesting live entails a measure of acceptable risk. People have good opportunities to get involved in organised activites and are enabled to be as independent as possible in following their own pursuits. For example, one person has brought a motorised chair to the home and the owners have made an electrical charging point available near to his room, to allow the person to travel into town conveniently. People commented that the food was good, and the owner said that all fresh food is sourced locally. One person said: `The food is very good. They will always get you something different if there`s something you don`t like.` Breakfast is served at any time according to personal preference and people said they could have anything from toast to a full cooked breakfast. People said the manager and owners were keen to receive feedback about how well they were doing and were quick to act if there was ever any complaint. This means people feel listened to and their concerns are acted upon. The Abbey is well maintained and very attractively decorated. There are a number of different lounges and quiet corners for people to rest or socialise with others. People coming to live at the home are encouraged to put their own mark of individuality upon their surroundings, not only in their rooms but the gardens too. One couple had brought a large tub with them which was placed outside their bedroom window where they could enjoy the flowers planted in it. Another person had a corner of the garden with a seat and flowers where she could enjoy gardening, or sitting out when the weather is fine. The home is well staffed and managed and people said they had confidence in the capabilities of the staff and the management of the home.Many people had positive things to say about their lives at The Abbey. One person said: `I can get up and go to bed whenever I like and can stay up late if I want to, which I often do.` Another person said: `I get out and have a walk around most days. The garden is lovely this time of year and I enjoy looking at the plants.` Another person said: `The staff can`t do enough.` Another person said: `There are enough staff on duty. They never seem rushed.` Another person said: `It was a difficult decision to move here, but it was the right one. We`ve struck gold.` What the care home could do better: The service has an excellent quality assurance system. Required improvements are identified by this system and the owner, manager and staff work hard to make sure people get the care they need and enjoy their lives at The Abbey. Random inspection report Care homes for older people Name: Address: Abbey The Town Street Old Malton Malton North Yorkshire YO17 7HB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Ritson Date: 1 1 0 5 2 0 1 0 Information about the care home Name of care home: Address: Abbey The Town Street Old Malton Malton North Yorkshire YO17 7HB 01653692256 F/P01653692256 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann Race Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Walter Bishop,Mrs Josephine Anne Bishop care home 24 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 The Abbey is registered to provide accommodation and personal care for a maximum of twenty-four older people. Ann Race is the Registered Manager and Mr and Mrs Bishop are the owners. The Abbey is a large detached Grade II listed property set in extensive grounds. The original building dates from the 12th Century. The care home is located in the old town area of Malton and is conveniently situated for all of the main community facilities including the public transport network. There are gardens to the front and back of the property that have seating for use by the people who live Care Homes for Older People Page 2 of 8 Brief description of the care home there. There are 16 single and 4 double bedrooms. It is the policy of the home that bedrooms will only be shared with the full agreement of the person involved and/or their representatives. There are stairs and a passenger lift to both floors. All of the bedrooms, have en suite facilities consisting of a bath, toilet and wash-hand basin. There is a main lounge, dining room and several small lounges or quiet areas for use by the people on the ground floor. Care Homes for Older People Page 3 of 8 What we found: This random inspection took place on 11th May 2010. A random inspection is one in which select areas of compliance are considered, rather than all key areas of care provision. The inspection took six hours. This includes time spent gathering information and examining documentation before and after a site visit and in writing the report. Information for this inspection was gathered from the following: 1. The Annual Quality Assurance Assessment completed by the home (AQAA). This gives CQC some statistical information about the service and tells us how the service believes it is performing. 2. The results of surveys. 3. Speaking with people during the site visit. 4. A tour of the premises. 5. Notifications sent to us by the service. 6. Documentation, letters or other information kept by CQC on the service file. What the care home does well: This service makes sure people have their needs well assessed before they come to live at The Abbey. The assessment is used to write a care plan so that staff can follow what care needs and personal preferences people have. The care plans are detailed and thorough so that people can be treated as individuals. Medication is well handled and risks are well managed within an understanding that living a full and interesting live entails a measure of acceptable risk. People have good opportunities to get involved in organised activites and are enabled to be as independent as possible in following their own pursuits. For example, one person has brought a motorised chair to the home and the owners have made an electrical charging point available near to his room, to allow the person to travel into town conveniently. People commented that the food was good, and the owner said that all fresh food is sourced locally. One person said: The food is very good. They will always get you something different if theres something you dont like. Breakfast is served at any time according to personal preference and people said they could have anything from toast to a full cooked breakfast. People said the manager and owners were keen to receive feedback about how well they were doing and were quick to act if there was ever any complaint. This means people feel listened to and their concerns are acted upon. The Abbey is well maintained and very attractively decorated. There are a number of different lounges and quiet corners for people to rest or socialise with others. People coming to live at the home are encouraged to put their own mark of individuality upon their surroundings, not only in their rooms but the gardens too. One couple had brought a large tub with them which was placed outside their bedroom window where they could enjoy the flowers planted in it. Another person had a corner of the garden with a seat and flowers where she could enjoy gardening, or sitting out when the weather is fine. The home is well staffed and managed and people said they had confidence in the capabilities of the staff and the management of the home. Care Homes for Older People Page 4 of 8 Many people had positive things to say about their lives at The Abbey. One person said: I can get up and go to bed whenever I like and can stay up late if I want to, which I often do. Another person said: I get out and have a walk around most days. The garden is lovely this time of year and I enjoy looking at the plants. Another person said: The staff cant do enough. Another person said: There are enough staff on duty. They never seem rushed. Another person said: It was a difficult decision to move here, but it was the right one. Weve struck gold. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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