Care Home: Carentan House

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What the care home does well People are properly assessed before moving into the home. People told me they had enough information about the home before they moved in. One person told me that family had visited and looked around the home and the manager visited them before they were admitted, to introduce herself and talk to them about the home and what to expect. During the inspection people told me they really enjoyed living at the home. One person said `it`s like home from home, it`s smashing here`. Another person said ` the staff cannot do enough for us they are all angels`. People said they enjoyed the food they were given and said that there was a good choice. One person said `the meals are great, I really enjoy my breakfast`. The daily menu choice was on display in the dining room and people could choose what they wanted. I looked at two care plans. They gave instruction to care staff on what support and care was required to meet the persons needs. The manager told me that currently a new care plan format was being introduced into the home and a staff meeting was taking place during the inspection to introduce it to staff. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager told us in the AQAA ` We offer a safe and caring enviroment where people live in a homely atmosphere. People who stay at Carentan house are encouraged and supported to be as independent as possible from staff who work with a personal approach. Staff are trained through both internal and external trainers and also do courses via the E-Learning where appropriate. The home offers a varied and nutritional menu that includes dishes that are chosen by the residents. We also cater for special diets ensuring their needs are met.Our dining room tables have information on them highlighting what times are flexible meals are. On a Wednesday our activity resource worker engages people in a variety of activities chosen by the people who live at Carentan House. The people can join in as much or a little as they would like. Our homenow offers a shower room giving people the choice of having a bath or a shower. Some bedrooms have been upgraded with new carpets, bedroom furniture and personal touches`. What the care home could do better: This service continues to provide excellent outcomes for people who use it. The manager and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at the home. To further the service offered to people it has been recommended that the manager review the way in which the laundry in the home is undertaken. The washing machines are located on the ground floor of the home and are in the same rooms as the sluice sink. During the inspection commode pans were left in the laundry alongside clean washing that had just bee removed from the washing machine. The manager needs to risk assess the situation and make sure that cross contamination of infection is manged properly. Random inspection report Care homes for older people Name: Address: Carentan House Carentan House Brook Street Selby North Yorkshire YO8 4AU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Bridgit Stockton Date: 0 4 0 5 2 0 1 0 Information about the care home Name of care home: Address: Carentan House Carentan House Brook Street Selby North Yorkshire YO8 4AU 01757702815 01757706443 carentan.house@northyorks.gov.uk www.northyorks.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Tracy Gillhespey Type of registration: Number of places registered: Conditions of registration: Category(ies) : North Yorkshire County Council care home 29 Number of places (if applicable): Under 65 Over 65 29 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 29 Date of last inspection Brief description of the care home Carentan House is operated by North Yorkshire County Council and provides personal care for 21 older people aged 65 years and over who do not have any specialist requirements and 8 older people requiring intermediate care or who are working Care Homes for Older People Page 2 of 8 Brief description of the care home towards rehabilitation. The home was purpose built approximately 25 years ago. It is located within a short distance of Selby town centre. Accommodation is provided on 2 floors and the upper floor can be reached by vertical passenger lift. All bedrooms are designed for single occupancy. There are enclosed outdoor seating areas. At the time of the visit in August 2007, the weekly fee was £381.41 and there were no additional charges made by the home. The latest Inspection report is displayed in the home for anyone to read. Information about Carentan House including current fees, a statement of purpose and service user guide are available from the home Care Homes for Older People Page 3 of 8 What we found: This was an unannounced inspection of Carentan House. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment (AAQA). This is a selfassessment that tells us about the home. We also sent out surveys to people who live and work at the home. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well: People are properly assessed before moving into the home. People told me they had enough information about the home before they moved in. One person told me that family had visited and looked around the home and the manager visited them before they were admitted, to introduce herself and talk to them about the home and what to expect. During the inspection people told me they really enjoyed living at the home. One person said its like home from home, its smashing here. Another person said the staff cannot do enough for us they are all angels. People said they enjoyed the food they were given and said that there was a good choice. One person said the meals are great, I really enjoy my breakfast. The daily menu choice was on display in the dining room and people could choose what they wanted. I looked at two care plans. They gave instruction to care staff on what support and care was required to meet the persons needs. The manager told me that currently a new care plan format was being introduced into the home and a staff meeting was taking place during the inspection to introduce it to staff. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager told us in the AQAA We offer a safe and caring enviroment where people live in a homely atmosphere. People who stay at Carentan house are encouraged and supported to be as independent as possible from staff who work with a personal approach. Staff are trained through both internal and external trainers and also do courses via the E-Learning where appropriate. The home offers a varied and nutritional menu that includes dishes that are chosen by the residents. We also cater for special diets ensuring their needs are met.Our dining room tables have information on them highlighting what times are flexible meals are. On a Wednesday our activity resource worker engages people in a variety of activities chosen by the people who live at Carentan House. The people can join in as much or a little as they would like. Our home Care Homes for Older People Page 4 of 8 now offers a shower room giving people the choice of having a bath or a shower. Some bedrooms have been upgraded with new carpets, bedroom furniture and personal touches. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 12 16(2) Following consultation with 30/11/2007 service users a comprehensive programme of activities that matches their interests must be arranged. Timescale of the 30/11/06 not met Residents should be involved in meaningful daytime activities of their choice and according to their individual interests and capabilities. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 26 the manager needs to review the location of the washing machines in the home. This is to ensure that there is no cross contamination of infection from dirty commode pans to clean laundry. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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