Latest Inspection
This is the latest available inspection report for this service, carried out on 14th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbott House Care Home.
Annual service review
Name of Service: Abbott House Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Miller Date of this annual service review: 1 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Glapthorn Road Oundle Northants PE8 4JA 01832277650 01832275393 abbott_house@shaw.co.uk www.shaw.co.uk Shaw Healthcare (de Montfort) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 0 40 The maximum number of service users who can be accommodated is 40. The registered persons may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission are within the following category: Old age, not falling within any other category - Code OP. Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service is currently being manager by an Acting Manager supported by an Area Manager. The Acting Manager has submitted her application to register with CQC. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbott House consisted of a new 40 bedded building. The owners are Shaw Healthcare (de Montfort) Abbott House provides twenty four hour care for older people, with some who have a
Annual Service Review Page 2 of 6 diagnosis of dementia. Abbott House is situated on the outskirts of Oundle in East Northamptonshire, and is within walking distance of the town, which has a variety of small shops, public houses and restaurants/coffee shops. The new building consists of two ten bedded units on the ground floor and two ten bed units on the first floor. All bedrooms are for single occupancy and have en-suite facilities. Each ten bedded unit has a lounge, kitchenette and assisted bathroom and toilet facilities. Northamptonshire County Council contract all of the beds in the home and the fees are set at a level agreed as part of that contract. The current fees confirmed at the time of inspection are in the region of 504.22 GBP. The fee paid by Northamptonshire County Council includes the cost of accommodation, meals, laundry, personal care and activities. The service user guide identifies some of the additional costs that may arise for specific services such as hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? At this Annual Service Review we looked at all the information that we have received, or asked for, since the last key inspection. This included reviewing information supplied within the The Annual Quality Assurance Assessment (AQAA) that was sent to us by the provider of the service. The AQAA is a self-assessment tool that enables the provider to reflect on the service and assess how they meet the Care Homes for Older People, National Minimum Standards (NMS). The NMS covers seven outcome areas, choice of home, health and personal care, daily life and social activities, complaints and protection, environment, staffing and management and administration. The AQAA gives the provider the opportunity to tell us what the service does well, what they could do better, where improvements have taken place and areas for future improvement. It also provides us with numerical information about the service. The provider is legally required to notify the Care Quality Commission (CQC) about events that happen in the service which may affect the health, safety and welfare of people using the service, these are called notifications of events under Regulation 37 of the Care Homes Regulations 2001. We reviewed information we received from stakeholders and Health and Social Care professionals, who are involved with the care of people using the service, and any concerns, complaints or safeguarding information we may have received since the last key inspection of the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and detailed giving us all the information we asked for. The provider continues to tell us through the submission of Regulation 37 notifications, events that have happened since our last key inspection, this shows that they continue to manage the service well. Information within the AQAA told us that people using the service and their advocates are consulted in many ways to gain their views about the quality of the service. Equality and dignity is interwoven into all aspects of the service. The AQAA gave detailed information on how the service meets the seven NMS outcome areas, stating that they do well in complying within timescales any changes or reviews for improvement, they ensure plans of care are meeting service user needs. Improvements are that feedback from quality audits remain high and from service users are constantly good. Annual Service Review Page 4 of 6 Areas where the provider identifies they could do better are, to ensure that care plans remain comprehensive and person centred and ensure the continuation of strong leadership and management of the service. The data provided within the AQAA confirms that of the thirty two care staff working at the home seventeen hold National Vocational Qualifications (NVQ) in care at level 2 or above with others working towards their Qualification. Information supplied within the AQAA on the time lines of review of the services Policies and Procedures indicates some policies are in need of review. As records show some were last reviewed in 2003, 2004 and 2006. These are namely the policies on, First Aid, Moving and Handling, Pressure Relief, Staff Recruitment and Control of Hazardous Substances(CoSHH). CQC has not received any complaints in relation to this service during the period since the last inspection. The AQAA confirms that two complaints have been made direct to the service which have been investigated by the provider and substantiated. Over the past twelve months there have been three safeguarding investigations. Two of which have involved thefts of money from service users. The Regulation 37 notifications submitted to CQC have involved, three medication errors, eleven serious falls resulting in hospital treatment and twelve notifications informing of problems with urinary catheters for four people using the service and one involving pressure area care which has involved the support of the district nurse. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Our opinion of the service has not changed, however we may at any time undertake random inspections, to look at how outcomes are being met for people who use the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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