Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Admiral Court Nursing Home.
Annual service review
Name of Service: Admiral Court Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cleveland Road Hartlepool TS24 0SY 01429866893 01429267776 admiral.court@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Alliance Care (Woodside) Ltd (wholly owned subsidiary of Four Seasons Health Care Limited) Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users who can be accommodated is: 50 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia Code DE, maximum number of places: 20 Mental Disorder, excluding learning disability or dementia - Code MD, maximum number of places: 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registered manager has transferred to another home. 2 8 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 0 30 20 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Admiral Court is a purpose built home, which was built in 1991. The first floor provides nursing and personal care to service users with a mental illness. The ground floor provides nursing care for service users with dementia. The home is situated close to
Annual Service Review Page 2 of 6 Hartlepool and the Historic Quay. It is easily accessible by car and is on major bus routes. The home provides a number of lounges and dining areas for service users. There is a small kitchen on the first floor for service users and/or their relatives to make drinks and snacks. There is lift and stair access to both floors and a small patio area to the rear of the property. Toilet and bathing facilities are provided throughout the home with some assisted aids to support those service users who are less mobile. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Admiral Court since the last key inspection on 28th January 2009. This information included the Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the manager has completed to tell us how well outcomes are being met for the people who live here. We sent surveys to staff, residents and visiting health care professionals to get their views of the home. We have also looked at any other information we have received, such as events or changes that the home has told us about. These are called notifications and it is important that the home keeps us up-to-date about anything that affect the running of the service. We have looked at the previous inspection report to see what improvements the home has made since then. Recently the registered manager has left the home to manage another home that is run by the same organisation. The Provider has not kept us informed of the changes to management. What has this told us about the service? The previous manager sent us the AQAA when we asked for it. The AQAA was detailed and gave us all of the information we asked for. The two requirements made at the last inspection were about odour control and the state of bathrooms. The AQAA indicate that odour control is now improved, and that one bathroom has been refurbished. However at least one bathroom still needs attention. The AQAA states that there has been improvements to the accommodation in this large home over the past year. For example, a new arjo (lifting) bath, new bed linen, curtains and carpets, new armchairs, and some new bedroom furniture. Corridors and some bedrooms have also been repainted. The AQAA describes other improvements at the home. For example, the home now has a service users guide (information pack) in CD format and it is now also available in a variety of different languages. Also the manager said, We have raised more funds for group social outings and planned more social outings. The manager commented on the improved training arrangements by the Provider and felt that there has been better training for staff. For example all staff have had training in person centred care, and some staff have also completed a 12 week course in dementia care and palliative care. We received two surveys from people who live in the home and one from a relative. Annual Service Review Page 4 of 6 Overall people felt that the home usually provides the right care, staff are usually available and that they usually like the meals in the home. The AQAA stated that menus had been changed to meet peoples likes and dislikes. The home plans to hold more Residents/Relatives Meetings to get peoples suggestions and comments about the home. One relative felt that there was not always any staff in the office to discuss things with, and two people said that they did not know how to make a formal complaint if they needed to. A visiting health care professional said that the home did well at activities, personal care and seeking advice from other agencies. She felt that the staff had a common sense approach. CQC has been involved in looking into two recent safeguarding adults referrals at the home, along with the local authority, the PCT (Primary Care Trust) and other health care professionals. In both cases the events were compounded by the lack of management presence and lack of direction for staff. This is because the manager had been providing management cover at another home for the past few months. We did not receive a notification from the Provider about the arrangements it made for the registered manager to also manage another home at the same time. We also have not received a written notification about the manager leaving, or about the temporary management arrangements, or about the proposed future management of this service. It is a legal requirement that the Provider keeps us informed of any changes of manager. This is because we need to know how the home is being run. What are we going to do as a result of this annual service review? We may do a random inspection to look at the management issues raised in this review. We can inspect the agency any time if we have concerns about the quality of the service or the safety of the people who use it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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