Latest Inspection
This is the latest available inspection report for this service, carried out on 17th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alder House Cheshire Home.
Annual service review
Name of Service: Alder House Cheshire Home The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diana Green Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lambourne Road Chigwell Essex IG7 6HH 02085008491 02085004660 dilip.mahadeo@LCDisability.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 19 0 The maximum number of service users who can be accommodated is 19 The registered person may provide the following categories of service only: Care Home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Physical Disability - Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alder House is a care home registered to provide care and accommodation to nineteen people with physical and sensory disabilities. The home is part of the Leonard Cheshire Foundation and Mr Dilep Mahadeo is the Registered Manager. Alder House is a purpose built single storey building set in spacious gardens incorporating a large lake, situated in a semi rural area of Chigwell, Essex on the border of London. All bedrooms are for single occupancy and adapted for wheelchair users and have en-suite toilet and bathroom facilities. The grounds are private, well maintained and accessible to wheelchair users. Each room opens out onto its own
Annual Service Review Page 2 of 6 0 7 1 0 2 0 0 8 individual garden and patio area with garden seating A bus route provides access to the home, although the bus stop is approximately 10 minutes away by foot. There is a local train station and Woodford station is approximately 30 minutes away. Car parking facilities are available at the front of the house. As at 31st October 2006, the manager advised that the fees for accommodation ranged from #830.00 to #1600.00 per week. Items considered to be extra to the fees include private chiropody, hairdressing, toiletries and newspapers. CSCI inspection reports are available from the home and the CSCI website. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment, which is required by law to be completed by the service and focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about any other things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the result of any other visits that we have made to the service in the last twelve months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and they know what further improvements they need to make. We received completed surveys from four people living at the care home. All four told us they were asked if they wanted to move into the home and were provided with enough information to enable them to make a decision about moving in. All continue to be happy with their care. When asked if the manager and staff treated them well, all four told us always. All four residents told us they could do what they wanted during the day, in the evening and at weekends. One resident told us this is the best Leonard Cheshire home I have been in and another said they listen to people and they always try to be happy. When asked what the home does well, a resident told us cooked food very good and care from carers very good and a second resident responding to the same question said care, food and talk to the manager and also told us I am happy here. Annual Service Review Page 4 of 6 The home has a complaints procedures and all four residents told us they knew how to make a complaint. When asked do the care staff and managers listen and act on what you say? Two residents told us always and two told us usually. Two suggestions for improvement were made to have more outings and for a physiotherapist to be employed at the home. The home has safeguarding adult procedures and a whistle blowing policy in place. The AQAA informed us that all staff receive regular updated training. Since the previous key inspection there have been two safeguarding alerts made. From discussion with senior management from the organisation and information received, it is evident that these are currently being investigated in line with procedures. The AQAA informed us that there is a stable staff team in employment and no agency staff are used. The AQAA also informed us that from a total of 22 care staff, 20 care staff have an NVQ level 2 qualification or above. This far exceeds the recommended standard for 50 staff to have an NVQ level 2 qualification. The service continues to let us know about things that have happened since the last key inspection and they have shown they have managed issues well. They work well with us and have shown us that the service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th October 2010. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
