Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. CQC found this care home to be providing an Adequate service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Allan House.
What the care home does well People like living at the service and get on with the staff. Comments include ` They look after me well`, `the staff are good`, `[they] help make my home fun and a nice place to live` and ` I like going on holiday`. The service is promoting people`s choices and independence. Everyone has there own care plan and people are involved in developing this. Plans covers most areas of need but we feel that plans could cover more areas such as social care needs and communication. Plans could also include the hopes and aspirations of people and be more accessible. However we are confident that staff understand people`s needs and know how to provide the support people need. People are encouraged to make choices about their lives and are consulted about the service. Regular house meetings are held where people have the chance to express their views and to identify things they want to do. One person commented `they listen to us`. People tell us they make choices about what to spend their money on, where to go on holiday and activities they wish to do. They also tell us that they can spend time in their bedrooms or in the communal rooms. Our surveys confirm that people make choices about their lives. The service supports people to develop their independent living skills. Staff support people to undertake such tasks as shopping, cooking, laundry and using public transport. Whilst we were there we saw one person getting in the washing. People also tell us that they do their ironing, keep their bedroom tidy and make their own breakfast. We also saw that the service works with Occupational Therapists to identify ways of working with people to support them to develop their skills. People are able to take part in a range of activities both social and educational. Mostpeople go to college undertaking courses in for example life skills, photography, horticulture and arts and crafts. Everyone has the chance to go on holiday. People are supported to have their health and personal care needs met. Everyone has a health action plan that identifies their health care needs and shows how these are to be met. Records confirm that people see the doctor when ill, have dental and eye checks. We saw that people make progress at the service. For example one person when they came needed continence support but this need has now reduced. This person also now wears their glasses when previously this was not the case. Staff work with a range of specialist health care staff such as psychiatrists, community nurses, occupational therapists and speech and language therapists to provide the support people need. For example the involvement of speech and language therapists has helped staff to work with one person to develop their communication skills. A check on medication confirms that people are getting their medication as prescribed. Medication is checked when it arrives at the service and is stored securely. Records of medication administered are kept. Staff are trained and there is a system for checking that staff are administering correctly is in place. People are treated with respect. Speaking to a staff member confirms that they are aware of how to promote people`s privacy when completing personal care support for example making sure doors are closed and that tasks are always explained to people. The service has a complaints procedure that is displayed and is written in an easy read way. Talking to people confirms that they know how to raise concerns and feel that if they raise anything staff will deal with it. The service has some systems in place to review and check the service. People living at the service and their relatives are surveyed to gain their views of the service. Records confirm that the results are evaluated and acted upon. The service also audits it medication arrangements, people`s finances and the environment. What the care home could do better: We made no requirements at this inspection but did advice the service on how to further develop care plans and the system for monitoring the service. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Allan House 53 Uttoxeter Road Blythe Bridge Stoke On Trent Staffordshire ST11 9JG one star adequate service 21/07/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Capron Date: 1 8 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Allan House 53 Uttoxeter Road Blythe Bridge Stoke On Trent Staffordshire ST11 9JG 01782397018 Telephone number: Fax number: Email address: Provider web address: allan@jeffriesgroup.com Name of registered provider(s): Name of registered manager (if applicable) Alison Nicklin Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Grace Jeffries,Mr Ronald Jeffries care home 8 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 8 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 8 Date of last inspection Brief description of the care home Allan House is registered to provide care and accommodation for eight people who have a learning disability. The home is one of two homes owned by Mrs Jeffries and her son. The home is located on the main road in Blythe Bridge and blends in with the
Care Homes for Adults (18-65 years) Page 2 of 8 0 9 1 1 2 0 0 9 Brief description of the care home surrounding properties. The home is a two-storey large family type house although all bedrooms are on the ground floor. The kitchen and one of the two lounges are on the first floor. The home provides six single bedrooms and one double bedroom. The environment internally is of a good standard and outside at the front is a car park and at the rear a large garden. The people who live at Allan House access local health resources and local attend colleges, day centres or day services. The people who use the service generally have low to moderate needs although the home is able to respond to some challenging behaviour. The aim of the home is to promote and develop the independence skills of the people who use the service and, if appropriate, to support them to move to a more independent living environment. The Service User Guide states that current fees range from four hundred and fifty to one thousand pounds a week. This level of fees was accurate at the last key inspection. Anyone interested in moving to Allan House is advised to contact the home directly to obtain information about current fees and admission procedures. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This inspection took place over an four hour period. The service did not know we were visiting. Prior to the visit we had information from the Annual Quality Assurance Assessment that the service sent us. This is a document that the service completes that tells us about the service they provide, improvements they have made and how they intend to improve the service in the future. We also looked at information that the service sends us about incidents that have occurred. These are a legal requirement. We also looked at information we have about any complaints or safeguarding incidents that have occurred. We received surveys from six people living at the service and from six staff. At the service we looked at how the service is meeting peoples health and personal care needs and whether peoples privacy and dignity is respected. We also looked at whether people can live the life they want and whether choice is promoted. We looked at how the service is protecting people and whether there are systems in place to listen to the views of people. During the inspection we spoke to people that live at the service, relatives, staff and the manager. Since the last key inspection we have completed a random inspection and we found that the service had complied with the requirement we had made. What the care home does well:
People like living at the service and get on with the staff. Comments include They look after me well, the staff are good, [they] help make my home fun and a nice place to live and I like going on holiday. The service is promoting peoples choices and independence. Everyone has there own care plan and people are involved in developing this. Plans covers most areas of need but we feel that plans could cover more areas such as social care needs and communication. Plans could also include the hopes and aspirations of people and be more accessible. However we are confident that staff understand peoples needs and know how to provide the support people need. People are encouraged to make choices about their lives and are consulted about the service. Regular house meetings are held where people have the chance to express their views and to identify things they want to do. One person commented they listen to us. People tell us they make choices about what to spend their money on, where to go on holiday and activities they wish to do. They also tell us that they can spend time in their bedrooms or in the communal rooms. Our surveys confirm that people make choices about their lives. The service supports people to develop their independent living skills. Staff support people to undertake such tasks as shopping, cooking, laundry and using public transport. Whilst we were there we saw one person getting in the washing. People also tell us that they do their ironing, keep their bedroom tidy and make their own breakfast. We also saw that the service works with Occupational Therapists to identify ways of working with people to support them to develop their skills. People are able to take part in a range of activities both social and educational. Most
Care Homes for Adults (18-65 years) Page 4 of 8 people go to college undertaking courses in for example life skills, photography, horticulture and arts and crafts. Everyone has the chance to go on holiday. People are supported to have their health and personal care needs met. Everyone has a health action plan that identifies their health care needs and shows how these are to be met. Records confirm that people see the doctor when ill, have dental and eye checks. We saw that people make progress at the service. For example one person when they came needed continence support but this need has now reduced. This person also now wears their glasses when previously this was not the case. Staff work with a range of specialist health care staff such as psychiatrists, community nurses, occupational therapists and speech and language therapists to provide the support people need. For example the involvement of speech and language therapists has helped staff to work with one person to develop their communication skills. A check on medication confirms that people are getting their medication as prescribed. Medication is checked when it arrives at the service and is stored securely. Records of medication administered are kept. Staff are trained and there is a system for checking that staff are administering correctly is in place. People are treated with respect. Speaking to a staff member confirms that they are aware of how to promote peoples privacy when completing personal care support for example making sure doors are closed and that tasks are always explained to people. The service has a complaints procedure that is displayed and is written in an easy read way. Talking to people confirms that they know how to raise concerns and feel that if they raise anything staff will deal with it. The service has some systems in place to review and check the service. People living at the service and their relatives are surveyed to gain their views of the service. Records confirm that the results are evaluated and acted upon. The service also audits it medication arrangements, peoples finances and the environment. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
