Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Amberley House.
Annual service review
Name of Service: Amberley House The quality rating for this care home is: The rating was made on: two star good service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tony Brennan Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 44-48 Amberley Road London N13 4BJ 02088860611 02088861436 dhunnoo@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Sunil Kumar Bhagbut Conditions of registration: Category(ies) : dementia old age, not falling within any other category Waterfall House Residential Home Number of places (if applicable): Under 65 Over 65 16 0 0 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Amberley House is a privately owned care home for older people who are over the age of sixty five. The home is registered to accommodate sixteen older people, who may also have a diagnosis of dementia. There are fourteen single bedrooms and one shared room. There is a shaft lift and a chair lift. The dining room and lounge are situated on the ground floor overlooking an attractive garden. The home is situated in Palmers Green, with good bus and train links. All the amenities of Palmers Green are within a short distance, including restaurants, shops, churches and Broomfield Park. 0 9 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or ask for since the last inspection. This included: the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We spoke to the two residents currently living at home, their relatives and professionals who work with them. We also looked at the information we have about how the service manages any complaints and what the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits we made to the service in the last 12 months, relevant information from other organisations and what other people have told us about the service were also considered as a part of this review. What has this told us about the service? Amberly House has sent us an Annual Quality Assurance Assessment (AQAA) when we have asked for it. It was clear and gave us all the information we asked for. The AQAA was detailed and showed that the home has continued to improve the care and support it provides for residents. We looked at the information in the AQAA and our judgment is that the service is still providing good outcomes for residents. They know what further improvements they need to make. At the last key inspection all the key outcome areas of health and personal care, safeguarding and management were found to be good. Residents were happy with the care and support they received. The AQAA showed us that there had been a number of improvements to the home since the last key inspection. Residents told us they were happy to be living at Amberly House. The AQAA highlighted that they would Continued to revise assessments and care plans in line with stated or perceived choices of residents. People can be confident that Amberly House is managed in a way that maintains their well being and safety. Residents at Amberly House come from diverse backgrounds. The AQAA showed us that the home sees meeting these needs as a central part of the care and support that is provided for residents. Residents have told us that they treated well. The AQAA confirmed that equality issues are addressed in care planning and assessments so that these factors are not overlooked. At the last inspection we found that care plans highlighted residents cultural needs. Residents are supported in ways that respect and promote their cultural needs and identities. Residents living at Amberly House have confirmed that they were satisfied with the care and support that they receive. They told us that they were properly treated and respected by staff. The AQAA told us that staff had received appropriate training to make sure that they continue to have the skills to meet peoples needs. At the last key inspection we found that staff had the skills to meet the needs of residents. They showed that they understood the individual needs of residents. Residents have commented that staff understands their needs. Amberly House consistently gives people the care they need in ways that reflect their personal preferences. Annual Service Review Page 3 of 5 Amberly House continues to let us know about things that have happened since our last key inspection. Residents confirmed that they were happy with the care and support they receive. We looked at notifications that had been received since the last key inspection and found that they showed that safety issues are always addressed. They have shown that they have managed issues well. The AQAA showed that essential areas of training relating to the safety of residents had been addressed. The quality of the service is continuously monitored to ensure best outcomes for residents. There were no requirements identified at the last key inspection. Amberly House addresses any areas of improvement to make sure that residents are safe and get the care they need. There have been no complaints and no safeguarding allegations since the last key inspection. The AQAA confirmed that the service maintains an open culture where individuals are supported to share any concerns. At the last key inspection residents have confirmed that they knew how to raise concerns and complaints. They commented that they felt these had been addressed. The AQAA showed that the home will continue to develop the way it handles complaints by involving residents in the process of resolving complaints. Peoples concerns and complaints are listened to and action is taken to address any issues. Any concerns or complaints are taken very seriously and acted upon promptly. Residents know that Amberly House has an open culture where their complaints will be listened to and acted upon. Amberly House works well with us and has shown us that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 8th March 2011. However, we can inspect the service at any time if we had concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
