Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Anchor House.
Annual service review
Name of Service: Anchor House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Evering Avenue Parkstone Poole Dorset BH12 4JF 01202735914 01202735914 anchor.house@harbourcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Eve Mary Went t/a Harbour Care Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users that can be accommodated is 6. The registered person may provide the following category of service only: Care home providing personal care - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Anchor House is a new service registered to provide support and care to up to 7 people. The home is situated in a quiet street close to public transport routes into both Poole and neighbouring Bournemouth. The home is a detached chalet bungalow, which has been refurbished to a high standard and provides spacious accommodation on the ground and first floor. There is parking at the front of the home and there is a patio and garden at the rear.
Annual Service Review Page 2 of 6 There is access to the garden via the kitchen door and 2 of the ground floor bedrooms. There are patio doors in the lounge, which at present are not used, as the patio outside these doors has not yet been laid. All 7 bedrooms are singles those on the 1st floor have en-suite facilities. The ground floor rooms have access to 2 bathrooms and 1 wet room. There is a large lounge with overhead tracking hoist, kitchen with dining area and large garden with access from patio doors in 2 bedrooms on the ground floor. The provider, Harbour Care, has a number of other services in area. The weekly fees range from #900.00 to #1800.00. This information was correct on 28/04/08. Further information on fees and contracts can be found on the Office of Fair Trading website: www.oft.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection which took place on 28 April 2008 This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA report was written with the input of the homes staff and service users. The service aims to ensure that service users are treated with the utmost dignity and respect, giving everyone, every opportunity in life that anyone else could expect. The AQAA tells us that, new communication aids have been implemented to assist service users to communicate their views. Annual service users surveys and service users meetings have been introduced. As a result of listening to service users comments, transport arrangements to and from day centre have been changed to reduce the amount of time that service users spend a day centre. People who live at the home are encouraged to personalise their bedrooms. The service has introduced more sensory items to the home and introduced other documentation in more service users friendly formats. Several of the people living at the home have communication difficulties. The home has introduced a 1:1 recording system to identify where service users require additional support to ensure their needs are met and to identify where service users needs have changed. An activities coordinator is employed to support and encourage service users to participate in local community activities. The home has a complaints policy and procedure. In the last year procedures became available in audio and widget format. No complaints were received during the year. Annual Service Review Page 4 of 6 There are a comprehensive range of policies and procedures in operation at the home. These have all been reviewed during 2009. 15 care staff are employed at the home, of whom 9 have achieved an NVQ level 2 or above in care. There is an ongoing staff training programme in place and staff are encouraged to develop their skills. In the last year the service has designed and implemented more robust systems to identify and monitor service users needs ensuring that they are met at the highest standard possible. There is an emphasis on everything being as service user friendly as possible. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 April, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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