Latest Inspection
This is the latest available inspection report for this service, carried out on 19th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Anthony Edwards House.
Annual service review
Name of Service: Anthony Edwards House The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Phillips Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27 Ritherdon Road London SW17 8QE 02086726360 02087673552 ilucas@servitehouses.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Servite Houses Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability Number of places (if applicable): Under 65 Over 65 6 6 2 2 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Anthony Edwards House is a care home providing accommodation and support for up to six people with mental health problems and a hearing impairment. The home is situated in a pleasant residential area close to local shops, cafes, pubs, and with good access to public transport links. The accommodation is provided over four floors with single bedrooms, lounge, kitchen/ dining area and laundry facilities for use. 2 6 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The Annual Quality Assurance Assessment (AQAA) that is a self assessment questionnaire completed by the manager, to tell us about things that have happened at the home and plans to progress the service. - Surveys returned to us by people who use the service. - Surveys returned to us by staff who work at the service. - Speaking to the manager of the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what progress they can make. We received survey responses from four people who use the service. They told us that they get the support they need from the service and that the staff listen to them and act upon what they say. They said that the staff treat them well and they feel their dignity and privacy is respected. People who use the service said they are able to make decisions about what they do each day, with one saying that sometimes they can. Most people who use the service said that they know who they can talk to if they are not happy about something, though not everyone knows how to make a formal complaint should they need to. People who use the service told us that they like the outings arranged by the services and also the food provided. Annual Service Review Page 3 of 6 We received survey responses from three members of staff who work at Anthony Edwards House. They said that they had a thorough recruitment and a good induction to their role. The staff said that they feel they have enough experience and knowledge to meet the needs of the people who use the service, and that they get training that is relevant to their job. They said that they feel they generally have enough information to enable them to meet the needs of the people who use the service, and that they get appropriate support from the manager. They said that they would know what to do if someone raised concerns about the service. Feedback from staff about how the service could improve were around the carpets needing to be replaced in the home, to make them more pleasant for the people who live there. In response to our question about what the service does well, staff said that they feel there is good support for the people who use the service, particularly regarding support with their daily lives, and them being able to choose what meals they have. The staff also told us that there is good support to the staff and people who use the service, and that they think the home is well organised. As part of this review we spoke to the manager of Anthony Edwards House over the telephone. The manager has been working at the service for just over a year on a temporary contract, covering maternity leave of the previous manager. However, due to restructuring within the organisation the previous manager recently transferred to another service, and the post was advertised. The agency manager was successful in her application for this and has recently become the permanent manager for the service, and is just waiting for this confirmed. The manager told us about work that has taken place to train staff to develop a more person centred approach to their work. She said that the team met to discuss how to implement this at Anthony Edwards House and the work with people who use the service will be started in the new year, where staff will work on a one-to-one basis with their key clients, to develop a person centred plan, whether this be in written, pictorial or video format. The manager said that the people who use the service are all getting on fine. She said that where changes in need occur the service will adapt to these as much as is appropriate to ensure that the service can meet the needs of the people who live there. The manager spoke about people who use the service being involved in the interviews of new staff, and how they seemed to enjoy this, and going to the regional office to carry this out. The manager said that they have increased the staffing levels at the service so that there are more opportunities for staff to support people going out. She said that the member of staff they recruited has been covering two other similar services in Servite,
Annual Service Review Page 4 of 6 but that bank staff are being used to supplement their hours at Anthony Edwards House. She said that there is a good stable team working at the home, two whom are deaf and to that are hearing but are doing ongoing British Sign Language (BSL) training. The manager said that staff have also undertaken training this year in safeguarding, first aid, health and safety and other areas relevant to their work. Since the last inspection a new activity officer has been employed to work across the three deaf services within Servite. The manager told us that the activity officer started in May, and met with each person who uses the service and their key worker to look at what activities they enjoy doing and would like to do, on a group and individual basis. From this each person has their own activity plan, with individual and group activities planned throughout each month. The manager spoke about different in-house activities that people who use the service have been involved in, such as the MacMillan coffee morning, summer barbecue, movie nights and Christmas parties. The manager said that there have been no significant environmental issues at the service this year, and that the service is due to be redecorated next year. The service has received two complaints from people who use the service this year, and the manager said that these have been resolved in-house. The CQC has not received any complaints about the service since the last inspection. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The home works well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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