Latest Inspection
This is the latest available inspection report for this service, carried out on 10th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Applewood Care Home.
Annual service review
Name of Service: Applewood Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Coopers Lane Bramley Basingstoke Hampshire RG26 5BZ 01256881756 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Milkwood Residential Care Ltd Number of places (if applicable): Under 65 Over 65 39 0 0 39 The maximum number of service users to be accommodated is 39. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Applewood is a care home situated in the North Hampshire village of Bramley, close to Basingstoke, Reading and good access to the M3 and M4 motorways. The home is which is owned and managed by Milkwood Care Ltd (who are also responsible for a number of other care services in the South of England and Wales)
Annual Service Review Page 2 of 6 is registered to provide accommodation, support and care for up to thirty six older persons some of whom may have dementia. Residents are accommodated over two floors with a passenger lift and stair chair lift allowing them access to each floor, communal areas and gardens where seating is provided. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what improvements they need to make. In their AQAA the home told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do; We continue to provide individual personalized care, incorporating the six strands of diversity: Gender, Age, Sexual orientation, Race, Religion or Belief and Disability. All staff continue to be trained to incorporate the above in the care they deliver. We employ an experienced diverse staff team. Also we have made the following changes to ensure that equality and diversity has been promoted within our service: Equality and Diversity is discussed during staff supervision and staff meetings, our residents have expressed that they are happy with the service that we provide, we have incorporated personal profiles within our care plans to ensure that we have a full understanding of our clients preferences and needs. And finally we are planning to make these further changes to promote equality and diversity to ensure both are reflected in all we do: Ongoing comprehensive staff induction and training, we are planning to revise our pre-admission assessments to better reflect the six strands of diversity, the residents have shown an interest in learning about staff cultures and having cultural themed days within the home. In their AQAA when asked to summarize what they did well the home told us: Applewood provides a high level of individualised person centered care in a pleasant, Annual Service Review Page 4 of 6 clean and safe environment. We always endeavor to protect and care for our residents well, we provide a highly competent staff team who have received comprehensive training, we provide continuity to our residents and do not use agency staff, and we value the opinions of our clients and implement our practice based on their individual requests, needs and wishes. Improvements in the last twelve months have included:A comprehensive training programme, lower than average staff turnover, varied and plentiful activities, pleasant and safe environment, introduction of personal profiles have enabled us to deliver a more person centered approach. Proposes future plans and developments of this service include: Dementia mapping to be implemented, individual memory boxes and journals to be implemented, more residents/relatives meetings may be beneficial; more staff meetings could be beneficial. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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