Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Arthur Clarke.
Annual service review
Name of Service: Arthur Clarke The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Webb Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Albert Road Caversham Reading Berkshire RG4 7AN 01189015359 01189015360 tracy.newport@reading.gov.uk www.reading.gov.uk Reading Borough Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Tracy Ann Newport Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 28 The maximum number of service users to be accommodated is 28 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission ot the home are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Arthur Clark is a moderate sized residential care home for service users over the age of 65(OP) and up to 2 service users with a physical disability aged 55-65 years of age, which is operated by Reading Borough Council.
Annual Service Review Page 2 of 6 The home has 22 beds for long-term residency and 6 beds for respite and emergency short-term placements. A day centre for the elderly, which is also the responsibility of Reading Borough Council, is linked to the home and shares the catering and staff facilities. Residents can only be admitted to the home through a Social Services referral process. The current fees for this service can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last Annual Service Review in February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us numerical information about the service. Any surveys returned to us by service users and others with an interest in the service. Any information we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any action taken in response to requirements or recommendations made within the previous inspection report. What has this told us about the service? The annual quality assurance assessment (AQAA), returned by the manager, provided current details about the home including areas where action has been taken to make improvements. The manager reported that since the last inspection a range of improvements had been made in direct response to resident feedback. For example there have been changes made to the menus; new lounge carpets have been purchased in consultation with residents and they are also regularly consulted about the activities, outings and entertainment programme. Specific arrangements have also been made for personal items to be brought into the home. Other changes reported since the last inspection include updating of the homes brochure, liaison with the day centre and service user visits ahead of respite care provision, the provision of end of life care training to two staff and the establishment of specific medical supplies box to support end of life care. Raised flower/vegetable beds have been constructed to encourage resident involvement in choosing/planting flowers and vegetables. Staff awareness of safeguarding and complaints have been raised through the use of posters and leaflets about the home, and all staff have attended safeguarding training. Six new carers have been recruited and inducted including two male carers which improves the homes ability to provide same-gender care for male residents and a range of additional training has been provided to senior carers and carers. New outcome focused targets have been set for the home following managerial review. The AQAA also indicates a range of planned improvements for the future. There was one requirement arising from the last inspection which had been addressed Annual Service Review Page 4 of 6 by the time of the annual service review in February 2009. Since the last inspection, appropriate notifications of a range of reportable events have been made to the Commission, with the exception of a safeguarding referral which should have been reported to the Commission at the time, though it was included in the AQAA completed by the manager ahead of this annual service review. The completed AQAA indicated that fifteen new complaints had been received about the service in the last twelve months, all of which were reportedly addressed within 28 days, of which five were upheld. No complaints have been received by the Commission, for forwarding to the service, over the same period. There is reported to have been one safeguarding referral relating to this service in the previous twelve months, though as noted above, this was not reported to the Commission at the time. The manager confirmed the details of the resulting investigation by telephone for this review, and that no action was required against any member of staff. The manager should ensure that any future safeguarding issues are reported at the time, to the Commission. The AQAA indicates a responsive service, which consults residents through day-to-day contact, six monthly reviews, the use of Age Concern advocates, advising residents and family of the complaints procedure and through regular residents meetings. Residents are also invited to complete an annual quality assurance survey at the time of one of their reviews. Our judgement is that the home continues to provide a good service to meet the needs of residents, and provides good outcomes for residents. What are we going to do as a result of this annual service review? We will not change our inspection plan, and will undertake the next key inspection by the 10th of March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of residents Annual Service Review Page 5 of 6 Reader Information
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