Latest Inspection
This is the latest available inspection report for this service, carried out on 8th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Arundel Close (1).
Annual service review
Name of Service: Arundel Close (1) The quality rating for this care home is: The rating was made on: two star good service 1 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 0 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Arundel Close (1) Chippenham Wiltshire SN14 0PR 01249651112 01249765520 Telephone number: Fax number: Email address: Provider web address:
www.unitedresponse.org.uk United Response Name of registered provider(s): Name of registered manager (if applicable) Miss Alison Jane Wright Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users that can be accommodated is 4. The registered person may provide the following category of service only: Care Home providing personal care only - Code PC to service users of either gender whose primary needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Arundel Close is one of a number of homes that are run by the national charity, United Response. The home is a detached property in a residential area of Chippenham. 1 Arundel Close fits in well with the neighbouring properties. The accommodation is domestic in style and includes a lounge, a dining room, a recreation room and four single bedrooms. People receive support from a manager and a
Annual Service Review Page 2 of 6 1 2 0 3 2 0 0 9 permanent staff team. Relief staff members also regularly work in the home. The registered manager is Alison Wright. Information about the home is available in a statement of purpose and service user guide. Inspection reports are available in the home and on the Commissions website www.cqc.org. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example further develop being more inclusive, by involving staff, people we support and families at all levels of decision making and continue to develop use of person centred tools. They told us about changes they have made as a result of listening to the people they support, we have Introduced college placement for one person we support, used advocacy service and best interest for one person we support in order to uphold their wishes and used matching staff during recruitment The manager told us what the agency does well, Arundel Close despite any difficulties they may be going through always put the needs of the people they support first, ensuring they live as full and active a life as they wish to. Arundel Close have a strong knowledge of legislation and work to ensure adherence to statutory and organisational standards and we have a dedicated staff team that have good values, and have a can do attitude. They also told us how they have improved since the last inspection,the manager has become registered with CQC, we have recruited into full staff team, over recruited by 37.5 hours to reduce need for agency relief staff, one person we support now attends college and we hold person centred reviews for all people we support. We were told how equality and diversity are promoted by the service. Training is given to all staff on Equality and Diversity. This is then upheld and taken into account in the Person Centred Planning of each individual, and also discussed and reviewed during team meetings, staff supervisions and individual reviews of the people we support. Annual Service Review Page 4 of 6 As part of the inspection process we canvassed the views of people using the service or their representatives, health care professionals and members of staff. We received comments from three representatives, six health care professionals, four members of staff and four people being supported at the home. We asked people what the agency does well. Comments included: very committed staff and management, it is person centred and the service users are well catered for, they treat each resident as an individual, they take me to medical appointments and the day centre, always provides good healthy meals, team work and support from management and the induction was very good for me and I have regular training. We also asked what they could do better. Fourteen people did not identify any improvements. One of these said nothing that I am aware of . Two people made suggestions for improvement. Comments included to secure extra days for me at Middlefield and more training. Within the AQAA it states that the home has not received any complaints since the last inspection. Two safeguarding referrals have been made within the last twelve months. These were investigated following local safeguarding procedures. We looked at the information in the AQAA and our judgement is that the agency continues to provide a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection in 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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