Latest Inspection
This is the latest available inspection report for this service, carried out on 14th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Arundel House.
Annual service review
Name of Service: Arundel House The quality rating for this care home is: The rating was made on: two star good service 1 1 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kenneth Dunn Date of this annual service review: 1 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 Garratts Lane Banstead Surrey SM7 2EB 01737361076 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Surrey County Council - Adults & Community Care Number of places (if applicable): Under 65 Over 65 18 0 The maximum number of service users to be accommodated is 18 The registered person may provide the following category of service only; Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Arundel House is a large Residential Care Home. The home is registered for eighteen people with a learning disability. The home also caters for three respite care beds. All bedrooms are single. Accommodation is arranged over four units with the following names, Jade, Sapphire, Azure, and Ruby. Each unit has its own facilities to include lounge and dining areas and kitchens The grounds are extensive and there is ample parking at the front of the home. The home has its own transport and there are local amenities nearby. The fees average £728.89 a week 1 1 0 3 2 0 0 9 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we may have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and it is a legal requirement for the service to tell us about them. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The annual quality assurance assessment (AQAA), returned by the manager, provided current details about the home including areas where action had been taken to make improvements. Information contained within the AQAA states that the service is dedicated to promoting and incorporating the views of the people who use the service . In order to ensure that the views of the Service Users are included as part of the service their involvement in this regularly sought, including regular reviewing and updating/actioning. The AQAA provided details of the importance of Promoting independence and to encourages Service User participation where possible in aspects of running home and recruiting staff in order to fulfil their potential . The service also encourages the involvement of the families of the people who use the service to become involved in the development of the service their family member receives. The AQAA provided information in respect to equality and diversity, to ensure good practise is promoted. The manager states in the AQAA that the service continue to expand the programme of activities on offer to the service users. The activities are designed to ensure that the people who use the service participate in a wide variety of appropriate events that meet their individual and group needs. The completed AQAA provides information that the service has received one complaint in the last twelve months, which was resolved using appropriate guidelines and within a set time frame. The Commission has received no complaints for forwarding to the service, since the last inspection. The service has in the last twelve months had five safeguarding referrals. Three of the referrals were investigated under the Surrey County Councils Safeguarding procedures. The AQAA indicates a responsive service which seeks to continually develop and improve. Our judgement is that the home continues to provide a good service, which is effectively meeting the care needs of the people who use the service. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will undertake an unannounced key inspection on the service by 11th of March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
