Latest Inspection
This is the latest available inspection report for this service, carried out on 10th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashdown.
Annual service review
Name of Service: Ashdown The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith McGregor-Harper Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 17 Woodway Road Teignmouth Devon TQ14 8QB 01626772995 01626779629 manager@ashdowncarehome.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Aged 25 Mrs Saw Choo Rogers,Mr David Rogers Number of places (if applicable): Under 65 Over 65 12 12 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashdown provides care for up to 12 adults aged 25 to 65 and over with a learning disability. It is a detached house is a residential area of Teignmouth, close to local amenities including bus and train routes. Residents have the use of a minibus for transport, but also use taxis or walk into town. Ashdown is set out over a ground and first floor linked by stairs. There is a dining room, one small, one large lounge and one sun lounge, a kitchen, two office areas, a bathroom with bath chair and a disabled shower room, toilets and bedrooms; all of which are single except for one shared bedroom. There is parking to the front of the home, and a sun terrace and garden to the rear. The Owners, Mr and Mrs Rogers, live on the premises. 0 8 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. 1. We asked the service to send us their annual quality assurance assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Some people who live at Ashdown completed surveys telling us about they view the service provision. 3. Some staff working at Ashdown completed surveys telling us about working at the home. 4. We looked to see if the service has received any complaints, and how complaints were managed. 5. We looked at what the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. 6. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 7. We also looked at relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It demonstrated the owners understand what good practise is and how to maintain this for the people who live at Ashdown. The AQAA also demonstrated clear vision about any improvements that are needed at the service and how to achieve this. The AQAA gave us information on how the management of the home understands issues relating to diversity and tries to achieve equality and address discrimination. The AQAA also reported that commitment to care staff achieving an NVQ care qualification above the recommended minimum level 2 is on-going. The AQAA told us that the service has not received any complaints in the last 12 months. We have not received any complaints about this service directly. We sent surveys to the home to people who live there. 5 surveys were completed and returned. People said they had enough information about the home before they moved in and that they receive the care, support and medical attention they need. Surveys told us that the home is fresh and clean. Surveys told us that staff listen to people who live at the home and act on what they say. People confirmed that they know whom to approach should they have a concern and that they know how to complain if needed to. Feedback in the surveys about the staff working at the home was positive. Surveys were completed with staff assistance. The manager is advised for future survey returns to seek assistance for people to complete surveys from advocates independent of the service so that comments cannot be construed as biased. We also sent surveys to staff who work at the home. 6 were completed and returned. The tone of all responses was positive. Staff told us that they know the current needs of people who reside at Ashdown and that there are enough staff on duty to meet these needs. Staff also told us that they underwent pre-employment checks to protect people living at the home. Staff also praised training opportunities in the home and told us that they are regularly supervised by managers at the home. We have not Annual Service Review Page 3 of 5 received any notifications about events in the home under the Regulation 37 reporting process. We have not made any visits to the home since the last key inspection. What are we going to do as a result of this annual service review? We will carry out an unannounced inspection of the service before 8 October 2010. However, we will inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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