Care Home: Ashton Lodge

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What the care home does well The service provides a happy, friendly and welcoming environment . People and staff were observed to have good relationships who were spending time and interacting with each other. People are supported to maintain a appropriate level of Independence, make decisions and choices in their daily lives and participate in a range of activities.The home has not received any complaints since the previous inspection visit by CSCI in 2007. The manager states that the service would support people to raise concerns and complaints in the event of any being raised. People living in the home benefit from a very stable staff team who know them well and receive appropriate training to enable them to support the service users in their daytoday lives. What the care home could do better: Although the service has not received any complaints, the complaints policy should be reviewed and updated to continue to expand the contact details of any external agency who may have a vestige interest in the welfare of the residents. The registered manger must ensure that the protocols employed in recruitment comply fully with all current safeguarding and employment legislation for people who work with vulnerable people. It is essential that any correction to official application forms and documents should be signed and dated by the person making the changes. Random inspection report Care homes for older people Name: Address: Ashton Lodge Spelthorne Grove Sunbury On Thames TW16 7DA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kenneth Dunn Date: 1 1 0 5 2 0 1 0 Information about the care home Name of care home: Address: Ashton Lodge Spelthorne Grove Sunbury On Thames TW16 7DA 01932761761 Telephone number: Fax number: Email address: Provider web address: ashton_lodge@yahoo.co.uk Name of registered provider(s): Name of registered manager (if applicable) Wendy Hurley Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ashton Lodge Limited care home 100 Number of places (if applicable): Under 65 Over 65 0 100 dementia old age, not falling within any other category Conditions of registration: 100 0 The maximum number of service users to be acommodated is 100. The registered person may provide the following category of service only: Care home with Nursing: (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Old age,not falling within any other category(OP) Dementia (DE) Date of last inspection Brief description of the care home Ashton Lodge is a purpose built home providing nursing care and accommodation for one hundred service users. The home is arranged in two units, one providing nursing care and the other providing nursing care to people who also have dementia. The Care Homes for Older People Page 2 of 8 Brief description of the care home bedrooms are en-suite and are situated on both the ground floor and the first floor. The home also benefits from secure gardens which service users have access to. Care Homes for Older People Page 3 of 8 What we found: This random inspection was undertaken as the Commission has risk assessed Ashton Lodge as a service, which continues to offer excellent care to the people who live there. The random site visit focused on two areas within the service firstly the complaints policy and procedures and secondly staffing. The inspection was undertaken between 09:30am to 12:30pm and was facilitated by the registered manager. The inspection involved discussion with a member of staff on duty, a review of the Annual Quality Assurance Assessment. (AQAA), sampling the complaints policy, complaints register, statement of purpose, policies and procedures and staff records. The AQAA stated that there has been no complaints made in the last 12 months. This was confirmed during the random site visit. The complaints log was sampled and supported the AQAA and the managers affirmation that no complaints had been received A review of the complaints policy demonstrated that the policy was user friendly and contained relevant contact details of agencies who could be contacted in the event that a complaint was to be made. The policy demonstrated regular review are undertaken by the service. In addition the policies and procedures were sampled during the visit, in general the service had a set of robust policies and procedures, they have been consistently reviewed and updated and were stored in a user friendly format. The service has enjoyed a very stable staff team with many staff members working at the home for a considerable time affording the service users consistency and continuity of care. A random sample of three staff files was undertaken as part of the random site visit. There was sufficient evidence to indicate that all the required staff check had been obtained by the home in order to safeguard the serve users. The sample of files demonstrated that the service users should be safeguarded by the homes recruitment procedures. The manager stated that the service analyses the submitted application form and if any gaps in the educational and employment histories are identified they would be discussed with the applicant at the point of interview and the details kept on file. It was however noted that changes had been made retrospectively to 2 application forms, by the service and not the staff member. The manager stated that there changes were made on behalf of the staff member after they had provided additional information after their initial application. What the care home does well: The service provides a happy, friendly and welcoming environment . People and staff were observed to have good relationships who were spending time and interacting with each other. People are supported to maintain a appropriate level of Independence, make decisions and choices in their daily lives and participate in a range of activities. Care Homes for Older People Page 4 of 8 The home has not received any complaints since the previous inspection visit by CSCI in 2007. The manager states that the service would support people to raise concerns and complaints in the event of any being raised. People living in the home benefit from a very stable staff team who know them well and receive appropriate training to enable them to support the service users in their daytoday lives. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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