Latest Inspection
This is the latest available inspection report for this service, carried out on 20th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Austenwood Nursing Home.
Annual service review
Name of Service: Austenwood Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Barbara Mulligan Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29 North Park Gerrards Cross Bucks SL9 8JA 01753890134 01753893535 j.gittens@virgin.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Westview Limited The registered provider is responsible for running the service Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 29 The registered person may provide the following category of service; Care home with nursing (N) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Austenwood Nursing Home is situated a short distance from the town centre of Gerrards Cross, which provides a variety of shops and local amenities. The town is served by buses and Chiltern Line trains. The premises consist of an older two-storey building and a more recent ground floor extension. The home has gardens to the rear
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 29 none 2 9 1 0 2 0 0 8 and a large enclosed courtyard garden. There is parking for several cars. The home is registered to provide care with nursing for up to 29 older people, who can be accommodated in one of 19 single or 5 shared rooms. Of these rooms, 11 possess en-suite facilities. The home has 4 bathrooms for communal use, all of which enable disabled bathing. The homes communal areas comprise of a large lounge, which opens out onto the courtyard, and a well-presented dining room, which can seat all residents at one time. Both floors of the homes main house are accessible by a passenger lift. A registered nurse is on duty 24 hours a day, and is supported by a team of carers, housekeeping, administrative and catering staff. All residents are registered with a general practitioner (GP) and access to other healthcare professionals is either by direct contact or through GP referral. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual service review. This included: -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Comments received in returned surveys from people using this service include, the home cares well for people with nursing needs and the staff consider individual tastes and needs and the home provides excellent care for both service users and their relatives and the whole staff work hard to build up a good relationship with the residents and their families and friends. The AQAA tells us this is a service that listens to the views of people using the service. They do this by collecting information on residents views and those of relatives, by surveys, resident reviews and having an open door policy. Changes made as a result of listening to people include, choosing plants for the patio and redecoration of occupied rooms. Comments received about this service include,the home provides care based on individual not as a group and the residents are always treated as individuals with the right to have their personal choices respected. The home ensure the equality and diversity of people using the service by having in place an equal opportunities policy, and provide for residents religious needs, with a Annual Service Review Page 4 of 6 monthly prayer group and visits from Church of England and Catholic clergy. Comments received include, the home offers the chance for the residents to go out and about be it shops or church and the home offers a wide and varied programme of activities based on the residents own individual interests and the staff put themselves out to do extra social activities for residents and their families to enjoy together. One comment received felt the home could offer more individual activities. The completed AQAA informs us that they have a clear complaints procedure in place and any complaints received are logged and monitored until complete. The home has received five complaints during the last 12 months which were dealt with in line with their policy and procedures. All completed surveys indicate that people know how to make a make and feel confident to do so. Returned surveys indicate confidence in the management of the home. Comments received include, the manager is sensible, intelligent and down to earth, they inspire confidence that they know what they are doing and the matron can be contacted twenty four seven and is very approachable and a survey returned from a health care professional said, an excellent and very caring matron is in charge. The AQAA indicates that the agency has had no safeguarding of vulnerable adults referrals in the last 12 months and they have a whistle blowing policy to encourage open reporting of serious malpractice within the organisation. The AQAA tells us that staff have had Safeguarding Vulnerable Adults training and can recognise the symptoms of abuse, and that staff know how and why to report other staff and understand the importance of whistle blowing. The AQAA outlines that staff employed by the organisation have relevant qualifications and training for the field of practice they are assigned to. What are we going to do as a result of this annual service review? We are not going to change out inspection plan and will complete a key inspection by t he 20th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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