Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Balgowan Nursing Home.
Annual service review
Name of Service: Balgowan Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 46 Bartholomew Lane Hythe Kent CT21 4BX 01303266782 01303230329 balgowan@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Premium Healthcare Limited Number of places (if applicable): Under 65 Over 65 0 33 The maximum number of service users who can be accommodated is: 33 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Balgowan Nursing Home is owned by Premium Healthcare Ltd, which also owns Hythe Nursing Home. It provides nursing care for 33 Older People. There are 25 single and 4 shared rooms. Four of the single rooms have en-suite facilities. The home is a large detached two-storey house with accommodation on two floors. It is situated in an elevated position in Hythe. There are car-parking facilities in front of the home as well as off street parking. The home and garden are well
Annual Service Review Page 2 of 6 0 6 1 1 2 0 0 8 maintained. The registered manager is Mrs Penny Selby. Mr Tony Barnes is the responsible person in partnership with Mr Phil Barker. The homes email address is: premiumhythe@btconnect.com. Current weekly fees are in the range of £464 .07 600 to £873.80 per week. Additional charges are made for hairdressing, chiropody, dentist, newspapers and toiletries. For up to date information about fees and services please contact the provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last key inspection of this home was 06.11.08. We found that the people who use the service experience good outcomes. We made one requirement at this inspection. The AQAA shows evidence that this requirement is met. The manager completed the AQAA (Annual Quality Assurance Assessment) and returned it when we asked for it. This gives detailed information about how the home has improved and how they intend to improve further. The AQAA was well completed and gives evidence of what they do well, what could be better, what has improved and how they intend to further improve outcomes for people who use the service. The AQAA shows that they continue to seek and listen to the views of the people who use the service. Service users meet together regularly. Surveys and questionnaires are used on a more formal basis and sent out to people to gain their views. As a result of listening to people they have made changes and more changes are planned. This includes providing a bigger conservatory, a bigger TV, supplying radios and a bigger lift. The AQAA shows that issues relating to equality and diversity are understood and supported. The AQAA gives evidence of why and how the home is value for money. The manager has identified barriers to improvement and has some creative ideas about how to overcome these barriers so the home continues to improve. They continue to have systems in place to support a move into the home. They have updated the information about the home so it is more user friendly. They hope to start a newsletter and send it out to people. Annual Service Review Page 4 of 6 People have been involved in developing an individual care plan. This means that what people want out of life and the support they need is recorded and a plan in place for staff to follow to support this. They continue to offer a range of activities in house and community outings. Nutritional screening and monitoring is carried out so staff know that peoples nutritional needs are met. Meal times are flexible and people have a choice of food. They continue to work closely with health care professionals to ensure that everyone has the support they need to remain well and healthy. They have systems in place to ensure peoples personal care needs are met and that medication practice is safe. They have a complaints procedure. The AQAA shows that the home has received 5 complaints in the last year. 2 complaints were upheld. The AQAA shows that they welcome complaints as a chance to improve the service. The AQAA tells us how they safeguard people from harm and abuse. The AQAA shows there have been 2 referrals made to the local safeguarding team at social services. For more information please contact the provider. There are systems in place to safeguard peoples money. There have been some improvements to the home including the fitting of a new carpets and the redecoartion of some areas. They have purchased two new hoists and replaced some furniture and curtains. There are plans to extend the home and provide more bedrooms with en suite facilities. The AQAA shows that they continue to carry out checks on staff before they start working at the home. The induction for new staff is in line with the Minimum Standard. Nearly all of the staff have a National Vocational Qualification in care at level 2 or above. They provide mandatory training for staff as well as training related to peoples needs. The manager has several years experience and has the required qualifications to manage the home. The management and staffing of the home is stable so people have consistent support and care. The AQAA shows that communication and support between the staff and management of the home is good. The AQAA shows that the required health and safety checks are carried out of the premises and equipment. They have the policies and procedures they need. What are we going to do as a result of this annual service review? From the information we have our judgement is that the home continues to provide a good service to the people who live there. We can inspect the home at any time if our judgement changes. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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